The following are verbatim customer responses from research that American Ratings Corporation conducted between February 2007 and March 2010. Customer last names have been initialized for privacy.
“She was very responsive when trying to help me.”
–Adele C.
“They are very professional.”
–Carlos J.
“Their general attitude and service, they were able to get it done.”
–Carol K.
“The personalized service, she was just very good about answering all of my questions, even if they were mundane.”
–Cecilia A.
“Their hospitality, they were just really nice.”
–Damien B.
“They are very personable and easy to talk to. It is easy to get in to see them. Their hours meet my needs.”
–Harold N.
“I like that Mary listens and explains things. They have coffee and hot chocolate for their customers. If Mary is not available, whoever helps us is always very nice and friendly.”
–Louis S.
“They are nice, and they take the time to get everything straight.”
–Mary C.
“Mary knows me and my problems. I am very comfortable with her.”
–Nancy P.
“They are courteous, and they answer all of my questions. They do what I need.”
–Peter M.
“I love Mary Jane. She is just so thorough. She is great.”
–Robin C.
“Mary is very friendly and very professional.”
–Sally A.
“Her cooperation and understanding, she knows just what I need. I am pretty satisfied.”
–Shirley L.
“They are very good. They do what I need.”
–Virginia D.
“They are friendly. I am impressed by their openness and willingness to help me with what I need. I have never had a problem getting an appointment. They have always been ready for me. They are straightforward.”
–William B.
“Very competent and very friendly.”
–Betty G.
“They are good to me. They help me out, and they are pretty accommodating. I don't have to wait a long time if I need to get in. They are really good about calling me if they have a cancellation. They try to get me in earlier if they can.”
–Hazel B.
“They always take care of me. They treat me right.”
–Jerry G.
“They are very friendly and easy to get along with.”
–John C.
“Their personal demeanor and close attention to detail.”
–Douglas H.
“They are very thorough, very friendly, and I can usually get in without an appointment.”
–Forrest B.
“Mary is very concerned. She tries to help me. Every time I go in to have my hearing aid adjusted, they are very attentive.”
–Kenneth C.
“They did what I wanted.”
–Charles P.
“I liked the person who helped me. She wasn't pushy.”
–Daniel S.
“They were very thorough, professional, and they analyzed my problem. My hearing aid fits well.”
–Ed M.
“They're very friendly. They take their time with you. Overall, I think their service is great.”
–Elizabeth S.
“They're really friendly, and there is never a problem when I go in.”
–Hazel G.
“They try to take care of your problem in a timely manner. They are very polite. I am very happy with their service.”
–Jeff R.
“They were personable, and they knew what they were doing.”
–Leah M.
“They have been taking care of me for the last 5 years. I've been very satisfied with them.”
–Jon R.
“Mary Jane Garnett.”
–Ken A.
“I liked the atmosphere and the people.”
–Lois P.
“They are very personable and very professional. Mary Jane impressed me.”
–Manuel R.
“Mary Jane Garnett takes care of her clients.”
–Mary B.
“They take care of me.”
–Mary N.
“The personal service.”
–Michael J.
“I think Mary Jane is very competent.”
–Nancy P.
“They were helpful.”
–Bert T.
“Their personal service when I go in.”
–James B.
“They're very easy to work with, and they work with you. They try their best to help.”
–Mark J.
“They have been so very nice to me.”
–Marveda M.
“They are very personable and thorough.”
–Donald B.
“They seemed very professional, and they knew what they were doing.”
–George S.
“They are very pleasant.”
–Larry M.
“We had an emergency, and they were able to get me in on the same day.”
–Diane M.
“They were very nice and helpful.”
–Josephine R.
“They were very courteous and informative.”
–Adanael G.
“They were always there when I called and ready to help.”
–Dale C.
“They answered all my questions. They were also accommodating when I needed my hearing aid adjusted.”
–Norman S.
“The woman my Mother saw was awesome.”
–Hernandez D.
“The personal attention and care to the individual.”
–Alexandria R.
“When I went in to get my hearing aid fixed, they gave me a loaner hearing aid.”
–Don K.
“They took care of me very quickly.”
–Eleanor C.
“The receptionist and the audiologist were very nice and helpful. They return calls promptly.”
–Savitri P.
“I liked their honesty about which hearing aid will or will not work. I also like that they're not pushy.”
–Gilford M.
“They were very caring and thorough.”
–Diane P.
“They were very friendly.”
–Esther M.
“The service that they gave me was excellent.”
–Lydia R.
“The friendliness of the staff.”
–Robert C.
“The staff was great. They answered all my questions.”
–Josephine M.
“They accommodated my every need.”
–Evelyn S.
“They are courteous and prompt.”
–Ellis C.
“They take personal care of each client to meet their needs.”
–Frank S.
“I like that they took the time to find out what I wanted.”
–Pauline C.
“The people that I dealt with were very friendly. They talked loud enough so I could hear them. They were very sensitive and understanding.”
–Larry M.
“We really like Mary Jane. She is very helpful and insightful.”
–Charlotte A.
“They are very helpful, friendly, and they do what you need them to do. If you have an urgent question, they do their best to assist you with your needs.”
–Richard W.
“They are nice.”
–Abel G.
“They're friendly and they give good service.”
–Edward S.
“They're very good people. I didn't have any trouble getting an appointment. They were friendly, knowledgeable and honest.”
–Sue L.
“They tell you the truth and they're right there when you need them.”
–Ofelia P.
“They are very pleasant.”
–Mary C.
“They're friendly and they make us feel like family.”
–Mitchell B.
“I can go in and see someone quickly. They're also able to give me a quick answer.”
–Karen H.
“It's a very relaxed atmosphere and they do a good job.”
–Jack S.
“The best thing was that there was no sales pitch.”
–Carl H.
“The overall experience was satisfactory.”
–John M.
“The office is very personalized. They always get me in promptly and make me feel comfortable. Their work is very thorough.”
–Sue P.
“They were really professional.”
–Robert W.
“They're very punctual, caring and friendly.”
–Vincent K.
“They're friendly, concerned and honest. I'm very satisfied with Mary Jane's work.”
–Hubert M.
“They're very friendly and knowledgeable.”
–Stella B.
“They were very helpful and they took care of all my son's needs. They also paid close attention to him. The service was very quick.”
–Alejandro M.
“They did a good job and had good service.”
–Willis V.
“The people were really nice to my mother.”
–Elena H.
“They took care of me and did what I needed.”
–Genevieve R.
“They check their patients thoroughly.”
–Dorothy P.
“Mary Jane was very nice and did all she could for my mother.”
–Dorothy H.
“I like Sunny. She's very nice.”
–Maebelle R.
“They service my hearing aid and adjust it any time I want.”
–Helen H.
“The detailed explanations of what was going on.”
–Tania W.
“I liked the quality of the service from the front desk and the audiologist.”
–Theda I.
“They're good people. They try to help me.”
–Ernest D.
“They were friendly and did a good job.”
–Michael L.
“They were very helpful to my son.”
–Bradley Q.
“We appreciate the promptness of the appointments. The people there are very nice.”
–Alice S.
“Friendliness and promptness.”
–Jack B.
“They try to do everything you ask them to do.”
–Juliette M.
“Mary Jane is thorough and understanding. She explains things very well.”