The following are verbatim customer responses from research that American Ratings Corporation conducted between April 2007 and March 2010. Customer last names have been initialized for privacy.
“They were very much on top of things. They did a thorough job. They called me back to make sure I was happy with their work.”
–Mr. P.
“They just did what they said they were going to do. When they quoted me a price, they charged me that price. When they quoted me a time frame, it was done in that time frame.”
–Scott V.
“They did what they were supposed to do well.”
–Chris P.
“It was easy to get an appointment. They were very professional and their rates were reasonable. Everything went smoothly.”
–Jon V.
“The customer service, they were really fast, very careful and really friendly.”
–Darla C.
“They showed up on time in a short notice. They took care of what we needed. They did what we asked them to do.”
–Joe N.
“They just did everything they said they would do. They were punctual, very polite and professional.”
–Susan S.
“We had a lot of unmanageable junk. They were friendly and great. They took everything and they did it with a lot of positive energy.”
–Perpetua B.
“The prompt service, and they are always polite. They do their job in a good amount of time.”
–Wayne G.
“They were on time and pretty quick. They didn't complain about getting to my job site, even though it was difficult to get there. They had to remove a bar in order to get in.”
–Phyllis F.
“They were on time. They took care of things and they didn't leave anything behind. They took everything away that needed to be taken.”
–Morgan H.
“The promptness, the staff, and they were very accommodating. They helped out in every way I asked them to. Their customer service was way beyond what I expected.”
–J. L.
“Although the guy was almost packed up and ready to leave, he came back and picked up the stuff that was in the corner, stuff that I forgot about. He was a strong and pleasant person.”
–Jane H.
“The guys were really friendly, professional and on time. They were really top notch.”
–Jay M.
“They were thoughtful and quick.”
–Michelle P.
“They did what they were supposed to do. They worked fast.”
–Sharon N.
“They seemed to be nice, down-to-earth guys.”
–Chuck R.
“They were on time. They charged exactly what they said they were going to charge. They were really nice, friendly and cordial. I thought their prices were reasonable too.”
–Marianne P.
“They recycle stuff and they were very helpful.”
–Donna B.
“They came on time. They were fine.”
–Julie J.
“They were no-nonsense type of professionals. They got here and they got down to business. I liked that. I was pretty happy with my experience.”
–John O.
“The fact that they were very responsive, I called them in the morning and they were able to set up an appointment for the afternoon.”
–James C.
“They did a good job. The price was good.”
–Justin S.
“They showed up on time and did the work. When they left, they didn't leave a mess.”
–Steve S.
“The convenience, being able to get a hold of somebody, getting a quote and turning that quote into an actual service.”
–Frank E.
“There wasn't anything I didn't like. They were courteous, clean, and they showed up on time. They didn't mess up my floors. They were just very nice people and their prices were reasonable. I have to say that they were perfect.”
–Linda R.
“When they came to my house, they had to take some stuff out of the house while it was raining. I can't recall what they did, but they were very conscientious and my carpets didn't get wet.”
–Marisa G.
“They were very expeditious and they did all the work. I had no complaints.”
–Holly C.
“They were here on time and they did what they were supposed to do.”
–Gerrie M.
“He was pleasant and worked quickly.”
–Rae K.
“The two guys who came out were terrific. They were friendly and hard-working.”
–Ann J.
“They didn't waste any time. They were very efficient.”
–Pat L.
“They worked quickly when we were in a hurry. They came in and did exactly what they were asked to do.”
–Moses
“They were quick and efficient.”
–Tina W.
“They were on time and they focused on getting the work done in a clean and efficient manner.”
–Nancy R.
“They did what they were supposed to do. They showed up on time and got the job done.”
–Mike H.
“They showed up on time and did everything they were asked to do. The prices were what I expected.”
–John T.
“They were personable, helpful and very easy to work with. They also worked hard.”
–Kent M.
“They were prompt and they did the job they said they would do.”
–Kevin C.
“They got in and got the job done.”
–Gary H.
“They were on time, very responsive and they finished the job without any problems.”
–Ralph W.
“They were nice, efficient and they cleaned up. They didn't act like grunts. They could carry on a conversation and it was a good experience.”
–Nora H.
“They showed up on time and took it all away.”
–Carl F.
“Quick, efficient and courteous.”
–Vonda F.
“They cut their time schedule and the price.”
–Lisa S.
“They were prompt and they kept the area clean.”
–Michelle R.
“They were prompt.”
–Wanda R.
“They were careful and they knew what they were doing.”
–Craig F.
“Promptness, good customer service and friendliness.”
–Felicia E.
“Their prices were reasonable. They came out, picked up everything and then they left. It was a very easy transaction.”
–Margaret G.
“They were on time and worked quickly.”
–Heidi S.
“The guys were great. They were professional, polite, courteous, quick and helpful. When I called, they came out the same day.”
–Tammy H.
“They were very personable young men and they worked very hard to get the job done quickly.”
–Frank S.
“They were very nice young men and I will definitely call them back again.”
–Olga M.
“Besides hauling things for me, they actually helped me move items that I couldn't move myself due to a back injury.”
–Donna R.
“I liked the personal service. They were great. I think Kagen and Chris are awesome.”
–Brent P.
“They're very responsive and they do what they say they're going to do. We manage office buildings. All the tenants we've recommended them to have been pleased with their service.”
–N. M. L. I. C.
“They had good timing and did clean work. I forgot one thing, so I called him and he came back again. It was a good service.”
–Lana S.
“They did everything right. They came out quickly and did everything they could to help. They also made sure they didn't overcharge us. Everything was great and they were reliable.”
–Tamsen B.
“They were very cooperative and they helped me out a great deal. Both young men were very nice.”
–Gladys R.
“They were nice, polite and they did a good job hauling my old stuff away.”
–Roseanne W.
“They did a nice job hauling our stuff away quickly.”
–Victoria P.
“They were very prompt. When I called them, they were here within fifteen minutes.”
–Maria M.
“The price was reasonable. They were friendly and efficient. For the service they offer, they did a great job.”
–Matt L.
“It was a very simple process.”
–Terri D.
“They got the job done right and efficiently.”
–Marla H.
“They were quick and clean.”
–Joe C.
“They took everything away.”
–Francis T.
“They came on time and cleaned up after themselves.”
–Sal D.
“He was honest, quick and neat.”
–Paula C.
“I called them, gave them an address and they went and did it. I didn't have to go out there which was fantastic.”
–Gene I.
“They were extremely responsive.”
–Mariann S.
“They were on time, prompt, fast and they got rid of everything.”
–Jose B.
“They were prompt, courteous and they did everything I asked them to do.”
–Wilma S.
“They're prompt and I like their trucks because they're clean.”
–Jerome J.
“They were on time and they did the job.”
–Bill M.
“They were prompt, on time and they had good prices.”
–Marie M.
“They came and did what they said they were going to do.”
–Dave M.
“They were quick and efficient.”
–Tom G.
“They came promptly, did a good job and that was it. There were no problems.”
–Rosalie J.
“They took everything away.”
–Mrs. P.
“They came out right away.”
–Mark H.
“They came when they said they would and did it for the price they said.”
–Trish O.
“They were fast and efficient.”
–Gunter K.
“They were on time, accurate and the price was right for what I needed done.”
–Kim H.
“They were pretty fast getting all the stuff out of there.”
–Gary I.
“They were on time and very accommodating. We had some oddball stuff to haul away and they gave us a good price on it, which they didn't have to do.”
–Mike D.
“The guy got all the stuff in the truck quickly.”
–Erik S.
“They came on time and got the job done.”
–Robert H.
“They didn't change the quote after they started hauling the items and they arrived on time.”
–April H.
“They showed up on time and did the work in less than the time estimated. They knew what they doing.”
–Mark N.
“They showed up on time, did the things I asked and they were cooperative.”
–Bill P.
“They came on time, did what they were supposed to do and moved on. I was happy with the end results.”
–Ralph V.
“They were prompt and courteous.”
–Joe T.
“They came out and did what they said they would do. They cleaned up well too.”
–John H.
“They were nice and they had good prices.”
–Molly F.
“They were punctual, friendly and they worked expeditiously.”
–Stacie P.
“They cleaned up after themselves.”
–Yvonne S.
“They were really quick.”
–Robert G.
“They were prompt, punctual, kind and they discussed the work thoroughly beforehand.”