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Harrell Remodeling, Inc Survey Responses
“They have creative ideas and they are extremely reliable. I feel comfortable giving them the key to my house. Also, the subcontractors that they recommended and used were very good. We were away a lot, but they were able to work around our schedule. They were very accommodating.”
–Rebecca B.
“I've used them a couple of times. They are on time and very prompt. There is a supervisor on the job daily. They answer all of your questions. The quality of the work is wonderful. They are very unobtrusive when they are in your home. They were far from being the lowest bid, but they were worth what we paid them.”
–Mitzi H.
“They delivered exactly what they said they would deliver. Their workman was extremely courteous, as well as being a very good craftsman. All in all, they did a tremendous job.”
–Ann G.
“I liked the quality of the work, the way they related to the customer and the way that they respected our living space. Everyone we came in contact with was very professional and knowledgeable. Work like this can be very stressful, but they made the process as painless as they possibly could.”
–Barry B.
“The quality and the follow-through were excellent.”
–Beverly A.
“They listen. When you tell them you have a problem, they listen carefully and they follow through. They were timely and courteous.”
–Carolyn W.
“The quality of the work was great. It was 'top-shelf, white-glove' service and good work all the way around.”
–Chris C.
“They were always on time. There were no delays and they were extremely competent. They were friendly, reliable and we had complete trust in the quality of their work. We always recommend them to whomever is asking. It was excellent. The work was extremely good quality and that was the most important thing.”
–Daniel K.
“I've used them many times. They take great pride in their work. They are totally professional. Perfection in this type of work is solving problems as they arise. That is the nature of the job. In that respect, I think their integrity is unsurpassed. The quality of the people they have is great. They are on time, they communicate well and interact well with people. I never once felt uncomfortable or violated with them being in my home.”
–Don F.
“The quality of the work and working with the designer, we appreciated the craftsmanship, the attention to detail as well as the daily clean-up.”
–Peter Y.
“Their professional quality, attention to detail and their design skills.”
–Lyle S.
“Everything, they were neat, tidy, on time and they cleaned up. The people who work for her are very nice.”
–Charlotte E.
“We liked everything that they did. They stuck to the schedule and they were very communicative about potential delays and everything that was going on. There were no surprises. It was a very pleasant experience. They also cleaned up every day. That was very important. We are thinking about using them again very soon, depending upon the economy.”
–Pam P.
“They did a good job. They started and finished on time. They were pretty low impact. The work was good quality.”
–Colleen T.
“They worked around us. They were very friendly and they used a lot of recycled materials. They're very 'green'. It was a great experience. We were the ones who had the good contractor story.”
–Daniel P.
“They were just good people to work with.”
–Bob S.
“My designer, Genie Nowicki, and my site manager, Dave Smith, were very attentive. They stood behind their work. They were on time and they had great ideas.”
–Anita N.
“They completely kept to their commitments. They told us what the process was going to be and they kept to their time commitments. They finished two weeks early. The quality was very high. The staff was very customer focused.”
–Robert H.
“The attention to our needs, They went out of their way to assist. They repaired a leak in our roof when we were just in the design phase. They were exceptional.”
–Lonnie A.
“Their architect, she was the most incredible individual. She could interpret people's ideas and put them into what they wanted to see. She listened and ended up with exactly what people wanted. She has unbelievable patience and attention to detail.”
–Jim H.
“The whole experience was great.”
–Jennifer D.
“I liked their detailed quality and their professionalism. I liked that they came in on time and paid a lot of attention to the budget. They also made sure they didn't go over the budget. I liked that a lot. They were wonderful people.”
–Diane S.
“They worked in a timely fashion and they always cleaned up. All of the people that worked there were very nice as well as very accommodating. They did a good job. It is what you hope for. My husband says they are perfection.”
–Joan C.
“Everything, they were great.”
–Diane K.
“They were competent.”
–Sid B.
“There were too many things to even specify. They were great.”
–Karin E.
“They are competent, thorough, nice and reliable.”
–Louise S.
“We've used them before. We knew they were reliable. They did it very nicely and they did all of the services they said they were going to do.”
–Casper O.
“Their attention to detail and the fact that when they said they would do something, they did it the way they said they would and within the specified time frame.”
–Pam D.
“They were very efficient and friendly.”
–Carol F.
“They care very much about the project.”
–Edward A.
“The quality of the workmanship, the general quality of the work and their punctuality, they were very professional. They knew what they were doing. They came when they said they would. They also cleaned up every day and they kept working until the job was done. There wasn't any lag time that you usually see with most contractors.”
–Pat B.
“The contractor who was in my house and his coordinating of all of the different subcontractors, he did a great job with that. He finished on time. The job was completed two weeks early.”
–Katherine B.
“Their professionalism, I liked the quality of their workmanship and the way they conducted their business.”
–Mary D.
“Their approach, personal style and that they cared, I liked that they were women. They had a certain understanding when they came into our house and did the work. They promised not to forget that it was our home.”
–Christel F.
“The professionalism, the workers didn't smoke or play music on the job. They were very respectable of our property. They did great work. I thought Bella was just great.”
–Millie G.
“I've used them three times over the course of the last twenty years. It's a one-stop shopping experience with good subcontractors and high quality work.”
–Nancy H.
“I've used them since 1992. I can depend on the quality of the work and for them to be on time, clean and reliable. When I hire them, I don't even have to think about it, because I know the work will be done right.”
–Marie K.
“I use them all the time. I like the quality of the work, the skilled employees and their general attitude.”
–Barbara O.
“I like the fact that they schedule the subcontractors without too much delay between appointments.”
–Helen P.
“We've done two bathroom remodels with them. I like the personal service. They communicate well and explain things well. They are respectful of our home and the people are great. They hire well-qualified people. I think Iris Harrell should be running the country.”
–Shauna R.
“I like the quality of the people and the quality of the work. They are top-notch. I also like the seminars that they put on at the store. They are really helpful for us novices or first-time remodelers. They cost more than other companies, but you get what you pay for. They are wonderful to work with.”
–Cynthia S.
“They handled our entire project from start to finish. Everything was handled in a very professional manner. The coordination between the workers was great.”
–Florence J.
“They gave us exactly what we wanted. I love our kitchen. It's my favorite room in the house.”
–Mike M.
“The professionalism and the quality.”
–John P.
“They were very responsive and the quality of their workmanship was excellent.”
–Dave M.
“They were here when they were supposed to be. They consulted me on everything along the way.”
–Harry K.
“I liked Bella. She has great ideas and she is great to work with.”
–Joan B.
“I found them through a colleague, so I trusted them to do a good job. They didn't let me down. They did a good job. I was very happy with them.”
–Cynthia B.
“They worked with us. I liked the design ideas and the care in the execution of the project.”
–Helen Q.
“I liked almost everybody on the staff. They were very courteous and they did a good job.”
–Elnor H.
“The concierge type of service that they provided, it was an all-service design and construction approach.”
–Joy W.
“I liked that they were attentive to the project. They had a guy who was always around interfacing between the customer and the people that were doing the work.”
–Steve C.
“I thought they were very responsive and very well organized. They knew how to manage a project.”
–Kim F.
“They are very hands-on and they keep a watchful eye on all of the work.”
–Hazel D.
“Their work was absolutely fabulous. The head carpenter was a real craftsman. His name was Joe. At any rate, it is a beautiful kitchen.”
–Barbara M.
“Excellent work and good people.”
–Craig Z.
“The quality.”
–Artie S.
“They have good design ideas and they do very high quality work.”
–Bob Y.
“They were well organized, mostly on time and they had good subcontractors. The planning, dealing with the clients and the information provided were all professionally done.”
–George E.
“The people on the job were very responsive to our needs. When we said we wanted to talk about doing something, they were very anxious about making sure we were satisfied.”
–Joyce L.
“Their prompt response, we dealt with a very nice person. She was very efficient and she returned our calls regarding the job.”
–Martin C.
“They were just very easy to deal with, easy to talk to and very professional. From a design/build point of view, I was really happy with what they did.”
–Ann M.
“They have excellent workmanship and reliability. They are not very obtrusive or intrusive.”
–Sydney F.
“Their professionalism, they are really good. They know exactly what they are doing.”
–John B.
“They were willing to listen.”
–Celeste C.
“They have done several small jobs for us. They started and finished them on time. They were clean, very pleasant to have on our property and we were delighted with the work that they did.”
–Barbara H.
“I like the people. They are skilled and accessible.”
–Chauncey S.
“They meet their schedules and they also have good communication. They keep in touch with you on everything from start to finish.”
–John S.
“They were very professional and they did very high quality work.”
–George C.
“They treated our house like it was their own. The attention to detail and the quality of the work were very good. We were very happy with the end result.”
–Jane J.
“They were very accessible. Iris was always available to listen. She answered our questions and paid attention to our concerns. They set very high standards for their workers, such as no radio, no smoking and thorough clean-up every day.”
–Debbie D.
“I liked the fact that they were organized and very comprehensive. For example, they understood and could handle the stuff with the city. They understood and were very up-to-date with all of the building codes.”
–Vernell S.
“Everything was obsessively planned so that there were no surprises or major problems. They worked right in the middle of our house and they were very clean. They stayed as low key as possible.”
–Karen R.
“They kept to the schedule, showed up on time and completed things on schedule. The young man they sent out as project manager was very good. I wish I could recall his name.”
–Carol O.
“I've used them for two jobs. I thought they were responsive and I liked their thoroughness.”
–Carolyn D.
“We had a wonderful experience with them. They had great ideas and high-quality work. They were very professional.”
–Julie H.
“They are wonderful people. They are very personable and they do excellent work.”
–Joe Z.
“The attention to detail, when issues came up with the job, they were handled well which was very good for us since we were both working. They would discuss any issues each day. The headaches were kept to a minimum. We felt our job went smoothly.”
–Linda P.
“I like the women that work for Harrell. They do a careful and neat job. They don't rush. They don't do a messy job as most men do. I had both women working and the men came later to do the drywall.”
–Roberta B.
“I've used them twice. The last time was about three years ago for a small job. They got in, got the work done for me when I needed it and got out.”
–Linda L.
“They did nice work. They oversaw their subcontractors as well.”
–Steve P.
“They have done big jobs for us in the past, including a major remodel, and they were great. Their work was high quality and everything was done on schedule.”
–Judith M.
“They did a good job. They started, finished on time and did good work.”
–Mary A.
“They were willing to tackle a very challenging remodeling project with a lot of personal attention.”
–Diane H.
“They were very attentive and focused on the project.”
–Tom S.
“They are organized, clean, they communicate well and they generally stick to their schedule.”
–Mona C.
“I've used them several times over the last few years. They do a great job. I've been very satisfied with the quality of the work and the way they do business.”
–Adelaide M.
“The quality of the work was very good. They were also friendly.”
–Pearl R.
“The quality of their people was excellent, almost all the way through. They are top of the line. They had good, conscientious people working for them. They were easy to work with and they were really nice. They were not noisy.”
–Bill G.
“They are nice people.”
–Mary D.
“They were professional.”
–Jeff S.
“They were very friendly and they spent a lot of time planning with us.”
–John D.
