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Hansen Landscape Contractor Survey Responses
“I like their professionalism. I would absolutely use them again. They are worth every penny.”
–Alan C.
“They were creative with the designing and the landscaping. They followed through.”
–Albert B.
“I liked the imaginative plan that they came up with for our plot. We were very happy with them.”
–Alvin D.
“I liked that they were flexible with our budget and how they followed up on their work. We had an issue with a broken pump in our pond. They went out of their way to make it easy for us to fix it and they sold us one at cost. They didn't present extra charges for any of their work.”
–Andrew W.
“We liked their quality of work and the ideas they shared with us about what to do.”
–Arlen B.
“I liked their follow-up and their customer service. Steve was always available by email. I really liked that if I emailed him, I could get an answer within a day or two. They were very good at getting back to me. I never really had a problem with them where they had to come back and fix anything. They were very responsive.”
–Bobbi M.
“I liked the personalized attention to the design of my yard. I had no clue what I wanted to do. I had great help and the end result was a great yard. I was very pleased with the landscape work.”
–Cathy H.
“Their workmanship and reliability, they were always on time and responsive. They were finished earlier than they said they would be.”
–Chris D.
“They came when they were supposed to and they got the job done when they were supposed. They also cleaned up. I could communicate with the people that were actually doing the work. I liked that they spoke English.”
–Claudia H.
“They were very efficient, they showed up on time, and they did their work. The communication was good. I knew what they were going to do and when they were going to do it.”
–Cynthia C.
“They are thoughtful, thorough, creative, and artistic.”
–David R.
“They were easy to work with. They did the job they were asked to do and they did a good job.”
–Doug W.
“They made good job specifications. The supervisor, Lee, was there on the first and third days on a five to seven day job. His onsite lead was here everyday. They kept me up to date on what was happening, what was accomplished that day, what remained to be done, and when it would be completed. They finished pretty much on target. All of my emails and phone calls were answered promptly.”
–Douglas E.
“They were dependable. They came out and did the job they said they were going to do and they always brought enough people. They finished in the amount of time they said they would.”
–Ernie M.
“I had a really good rapport with Steve. The workers were very efficient. They worked like a well oiled machine. They cleaned up at the end of each day and knew what they were doing. I have nothing but great things to say about them.”
–Gail W.
“A lot of attention was paid to details.”
–Gary W.
“Their professionalism, they're good at staying on schedule and getting their work done. They are really attentive. They get everything done on time. You get what you pay for.”
–Greg C.
“I didn't feel like I was being ripped off. They were very real and upfront with us. Steve had quality people.”
–Hanley H.
“They were a great company. When we landscaped, we were informed about everything. They had a project manager. Everything from start to finish was scheduled. They took care of every little detail for me.”
–James F.
“The overall design of our backyard.”
–James K.
“Everything, they worked on the areas I wanted them to. The plants are still thriving after a couple of years. They came on time and stayed on schedule. What more could I want?”
–Jean S.
“We were very pleased with everything. They did well.”
–John P.
“I've used them four times. I really like Steve. He's an awfully nice person. He has the kind of demeanor I never find in landscapers. He's a great person, which I rarely find in landscapers. I've met many of them after being in the construction business for thirty years. I love doing business with Steve. His crew does exactly what he says they will do.”
–John D.
“They were good overall. Everything was good. The plan layouts were the best. They actually sat down with us to discuss what would be done.”
–Jose C.
“I have used them three or four times. The people are always on schedule, they speak English, they are very polite, always in uniform, and they do good work. As far as I'm concerned, they're number one.”
–Judy M.
“I liked the feedback on the ideas for what we wanted and the guidance for what we actually needed. Steve helped us make a great improvement in our yard with minimal expenses, rather than trying to sell us things we didn't need. He also followed up very well. He was always available for contact.”
–Karl W.
“They did what they said they would do in a timely manner. I didn't know what kind of plants to put in, so I left it up to Steve. So far, it has worked out. Every time I called, I always got an answer in a timely basis. The plants are thriving, despite the weather.”
–Kent M.
“They stayed on schedule, did what they said they would do, and kept us informed throughout the extensive landscape remodeling process. We were very happy with that.”
–Larry B.
“Everything from their design to their follow-through, they're one of the best in the area.”
–Luther V.
“I like the personal attention they give me.”
–Lynne R.
“The personal attention was great. We had Steve do several projects for us over the last eight years. He was always attentive to details and he really thought about the overall design of the project. He recommended things that were not necessarily the best for his business, but what would go with the project the best. He thought about customer satisfaction before pushing anything that was more expensive.”
–Marc N.
“It seemed like they did it so quickly. They did everything I wanted and they had a lot of good ideas. I thought they were very good. I was completely satisfied. They were top notch.”
–Marilyn S.
“I liked their design process the best. They did such a good job on my yard.”
–Marty C.
“I loved the design they came up with for the landscaping and the choice of plants.”
–Michael L.
“I liked everything, the workmanship involved and the workers. The finished product was the best part.”
–Milton D.
“Their follow-up was great. They actually came out a year later and did a bunch of work for free. We weren't happy with how a lot of the plants developed, so they replaced all of the bad ones at no cost to me.”
–Neal F.
“Everybody involved was very knowledgeable and pleasant to work with. They did quality work.”
–Paul A.
“The handymen were awesome. They did a fantastic job. They were efficient and they cleaned up. They exceeded my high expectations.”
–Phillip M.
“They were pretty imaginative.”
–Richard M.
“I liked the fact that they came up with a design I never would have thought of. It was very cool.”
–Robert M.
“Steve did a beautiful job. He has quality folks working for him.”
–Robert H.
“You better believe I'd use them again. I'd give them a '12' if I could. They got the job done when they said they would. I was really satisfied. The laborers were good guys.”
–Robert S.
“They are absolutely fantastic. They have wonderful ideas and amazing service. Steve Hansen is an absolute artist. His crew is on time and they get the job done very quickly. We're already doing our third project with them.”
–Robin L.
“I would use them again without a doubt. They have great integrity, time management, dependability, and work ethic. Steve came out and showed me the design. He laid it out with graphics. The crew did exactly what Steve said they would do and they did it in a timely manner. I didn't feel that I was overcharged. The price was ideal for the work quality.”
–Roy H.
“They were friendly and on time. They delivered it when they said they would.”
–Stacy C.
“I liked his personal attention. He asked me what I envisioned or what I would like to see in my yard and used his creativity and expertise to make it real. He also stayed in contact and made sure we had everything we needed. In fact, he's coming out in a week to see if there's anything else we want or need. He did a great job. We also really liked his show garden, where we could see everything he can do, from ponds to patios to pondless waterfalls.”
–Tim K.
“We've used them twice. They were very professional and they did a good job. They were in and out in a hurry.”
–Timothy M.
“They were very efficient and accommodating. There were a few things I wanted changed and they listened. I was pleased.”
–Victor B.
“The finished result was the best.”
–William J.
“They selected the plants. I liked what they selected.”
–Art S.
“There was just an overall sense of quality. They were very responsive to problems. Their t-shirts were also nice.”
–Arthur C.
“I liked that he was very businesslike. Steve did the quote. He told us what he was going to do, he did what he said he was going to do, and he was here when he said he would be here. He was very good. We have recommended Hansen to about five different friends.”
–Bill M.
“They were really helpful with designing the yard and making it look how we wanted it to look. They were very good. We were happy.”
–Conrad C.
“They finished on time and they were reasonably neat.”
–Craig B.
“Steve was upfront about the cost, how long it would take, and what he was going to do. We sat down and discussed the work that needed to be done and he showed me his sketches. All of the work is holding up very well. They were a '9'. I would definitely recommend them, but my son does my landscaping now.”
–Don A.
“I would say they are very responsive to my needs for whatever I need done. They get back to me. Their work is done very well.”
–Gail S.
“Overall general service, quality of service, and responsibility to the client, it was all good.”
–Craig C.
“They were very professional and thorough. The quality of their work was great despite the price.”
–Jean S.
“They are prompt, dedicated, and hardworking.”
–Jeffrey B.
“The design and their workers.”
–Jess B.
“They were very helpful with designing our backyard. They communicated every step of the process and worked with us on the price. We were able to do some of the work by ourselves and they came to help us when we needed it. The crew communicated well with us and they cleaned up after themselves. They made sure they left the yard looking nice.”
–Jim T.
“They were very thorough in planning. They went over everything, took what we wanted into account, came up with a good plan for our yard, and followed through. They had good workers who were on time, clean, and tidy.”
–John B.
“The actual work was good the most recent time we used him. Steve was quick and thorough. The job was done well.”
–Kevin F.
“The design skills and communication between myself and the project manager.”
–Marc M.
“They were very professional and easy to work with.”
–Marlene F.
“They did what they said they were going to do.”
–Neil S.
“I like how I can keep in personal touch with the staff. Jack and Steve are very professional, outgoing, and always available to take my calls, even on the weekends. They also gave me their personal cell phone numbers. For myself and my wife this was the second house we had landscaped by them. They walked us through every step of the process with the plans and the drawings. We were very satisfied.”
–Paul K.
“They actually did everything we asked them to do and more.”
–Peter V.
“The quality of their work.”
–Robert S.
“Steve's workers are very professional. His designs are very creative and practical.”
–Simon L.
“They were professional and they did what we asked them to do. They did a really good job in the front of our house.”
–Stephen S.
“They did everything that I wanted. They did a very neat and tidy job. There was no mess when they were done. It was like they weren't here.”
–Sue P.
“I liked their responsiveness to requests that we had. They actually talked to us about what was going to be done. They listened to their customers and took requests, unlike a lot of landscapers out there.”
–Tracy L.
“The work was very good.”
–Warren F.
“I liked their neatness. They cleaned up after themselves everyday. They did what they said they would do and they were here when they said they would be. They were good.”
–Al C.
“Their quality is good. I like the materials they use. They take care of everything. They are good.”
–Carl W.
“They had great knowledge of how to lay things out. They did a nice landscape layout for us. Also, he was very nice about showing me everything he was doing to maintain our pond and how to do it. I stood over him and asked him a whole bunch of questions and it didn't bother him. He made it easy to learn what needed to be done, which was nice. I can do it myself now. I do my own pond maintenance.”
–Craig B.
“I liked the experience that they had.”
–Dean M.
“They did what they said they were going to do and they did it on time.”
–Edward K.
“They were really professional all the way. I had no doubts that their crew was adequate, so I had more work done. I've had bad experiences with landscape businesses before.”
–Frank P.
“They were usually available for communication. They returned my phone calls and emails promptly. They answered all of my questions and communicated with the workers who were very good.”
–Jeremy R.
“One thing I really like is that I know exactly what day and time they're coming. I especially appreciate it during the winter, when whether or not they're coming depends upon the rain. They always keep us informed during the rainy season as to whether or not they will do the work that day. We have dogs and letting us know makes a difference.”
–Lynne P.
“I was quite satisfied with the experience. The caliber of the management and the supervision was very high. The onsite supervision was quite good. I talked to Steve on the phone and I was impressed with the personal contact he provided. I think that's what sold me in the first place.”
–Robert E.
“They had a great deal of professionalism. They stuck to their quote. I was very satisfied.”
–Sandi W.
“I like the personal attention provided by Steve. I would probably use them again and recommend them to friends.”
–Scott M.
“The crew came in and put a full day in. They were neat and tidy.”
–Theresa H.
“We liked the way Steve Hansen worked with the client to provide the environment they were looking for. He brought a lot of good ideas. He helped us make up our minds and find something we really liked.”
–Tom L.
“Their timeliness was up to par. I also liked the design.”
–Truman G.
“They came and did the work. They were efficient and they gave good advice.”
–Dean S.
“They're good people. I will use them for my next project, though I will pay closer attention to detail. They have good technical knowledge of landscaping and know what plants go where.”
–Ernest C.
“The actual workmen did a good job. They were also very competent and polite. There was always someone who spoke English doing the work.”
–Linda B.
“Mr. Hansen was very thorough and willing to provide solutions to problems. Nothing seemed to be impossible. It was very satisfying in that sense.”
–Maria L.
“The communication between the company and me, I'd be willing to give them another chance.”
–Marco T.
“The lawn looked very good right after they put it in. We were also very happy with the patio they put in.”
–Thelma W.
“I liked the general design. There were a couple of areas I liked a lot. Steve has some great landscaping plans.”
–Judy L.
“I liked that they arrived on time and actually did the work promptly.”
–Robert L.
