Handyman Network of Marin Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between May 2008 and March 2010. Customer last names have been initialized for privacy.

“They were here on time, and they finished the work quickly.”
–Angel C.
“All of their employees are very nice. They know what they are doing, and the quality of their work is excellent.”
–Annie C.
“They were prompt, and they did such a great job on everything.”
–Bernadette H.
“They were punctual and accurate. They cleaned up after themselves. They were informed about the job before they got here. They would come and ask if they had any questions. There was a gentleman who explained the job and what would be done. The job went well.”
–Betty W.
“Quick service, I can always get a hold of Lamine. I like that he sends me before and after pictures. That makes it easy for me. He does what most people would do for REO's, such as foreclosure home clean outs. He does a really good job. He does everything.”
–David C.
“I liked the experience and neatness of the individual that came out. I also liked his knowledge of the job.”
–David A.
“I liked their speed, their expertise, and their manner.”
–David W.
“How fast they responded when I called them.”
–Garry C.
“I liked the fact that the person he sent out knew what he was talking about. He gave me an honest quote, he did the work, and he finished it.”
–Gary W.
“They were handy, and they had everything.”
–J.N.
“The person who did the job was very knowledgeable.”
–Jess P.
“They came the next day to give me the estimate. They sent the guys out the very next day. The job they did was excellent, and the price was good. They did it in a timely manner. I didn't have to wait a couple of days between each service.”
–Lane H.
“They just did the work really well.”
–Michael B.
“They were prompt, professional, and they quoted the price upfront. Actually, I wouldn't use anybody but them. They did a wonderful job.”
–Nick S.
“They are reliable and accurate. They get the job done in a timely manner.”
–Ron B.
“Their customer service, they are very responsive. They call back quickly, and they handle all of my problems quickly.”
–Ryan K.
“They were very prompt, and they got back to me, unlike other contractors. Their follow-through was really good. The owner came out and surveyed the job beforehand.”
–Karen S.
“They were prompt and well mannered.”
–Richard R.
“The convenience and the service, they are available when I call.”
–Steven O.
“They seemed very professional, easy to talk to, and very easy to negotiate with. They were clean and respectful. There was a general feeling of them having respect for me and my home. Things that could have been potential problems weren't.”
–Susan C.
“They wanted to do well on the project. They were accommodating to any requests that I had. They were flexible with the different options they offered. They had flexibility when solving problems.”
–Alfredo M.
“They were prompt.”
–David P.
“Reliable service and good work.”
–Ann S.
“They were very responsive and communicative throughout the whole process.”
–Brandon D.
“Their promptness and the quality of the work.”
–Bruce D.
“He was very thorough. I had another project that I hadn't anticipated, and he was able to take care of it for me. He was very prompt and polite. He even covered his shoes before he entered so he wouldn't leave any marks. I was very impressed.”
–Claudia B.
“They knew what they were doing. They did a very thorough job, and they were available.”
–Dolores F.
“They did a good job, and the price was fair.”
–Donald M.
“The man was very friendly.”
–Eleanor A.
“Convenience.”
–Eva G.
“They were prompt, and they returned my phone calls. They also answered all of my questions.”
–Frances P.
“The response time.”
–Greg H.
“They were really efficient, clean, and helpful. They got the job done.”
–Jolie L.
“The best thing was the quality of their work.”
–Leslie M.
“I liked the work he did. I was satisfied.”
–Lois H.
“They were very nice people to work with. I liked that very much. Overall, everything they did was very nice. I would use them again.”
–Louise T.
“They were on time, and they did what they said they were going to do.”
–Maxine S.
“I had some carpentry work done. They did a really nice job for me.”
–Marvin S.
“They are very prompt. You can call and have someone there within 48 hours. I also like that I can call for anything. They offer so many different services.”
–Phillip B.
“They were very professional, polite, and on time. I really liked that they went out of their way. I was looking for something particular. He went to the store and found a couple of different options for me. It was nice that he did all of the research for me.”
–Pooneh Y.
“He came in and did what he had to do.”
–Sandra W.
“Peggy, from the office, was so amazingly efficient and friendly. The customer service was beyond belief. They were as close to perfect as I could imagine.”
–Susan W.
“He listened to me and communicated really well. He did quality work and made sure that it got done on time.”
–Tom T.
“They were here on time.”
–Waunice B.
“They were prompt. I also liked the fact that they do any kind of small project.”
–Barbara A.
“They did a great job. It was quick and easy. They provided the right person for the job.”
–Bill M.
“His response, and he just did a good job for me. He was professional.”
–Brenda S.
“Their employees are very good.”
–Don C.
“It was just so simple. I made one call, and they came to give me an estimate immediately. They did the work the very same day.”
–Gerhard Z.
“I liked the quick service.”
–James P.
“The professionalism of the person who did the work for me and his response.”
–John M.
“Fast response.”
–Kirsten P.
“They came on time. They got the job done, and it was done well.”
–Michael Q.
“Fast, efficient, and clean.”
–Natalie Y.
“They got the job done.”
–Rosemary E.
“I was able to schedule quickly. They did the job professionally and to my satisfaction.”
–Samantha D.
“They were very nice.”
–Barbara B.
“They are very adaptable. They get the job done, and they meet their price estimate.”
–David W.
“They were responsible and backed their work.”
–Hosea I.
“The work they did was good.”
–Linda R.
“I liked their promptness.”
–Richard F.
“It was a quality job. Their carpenter did a good job of cleaning up, so that was helpful.”
–Tim F.
“They were efficient and on time.”
–Tracey M.
“Their promptness and their good work.”
–William R.
“The worker was very nice. He was also prompt.”
–Luz R.
“They were responsive. They did the job quickly. Their workers were good and pleasant to work with.”
–Marilyn L.
“They were very gracious and very nice. They were also very accommodating.”
–Cindy D.
“The guy who did the work was conscientious. He did a good job.”
–George G.