Halcyon Overhead Doors Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between April 2005 and February 2010. Customer last names have been initialized for privacy.

“I've used them twice now. Both times they came out the same day and did a good job.”
–Bob K.
“Everything was great.”
–Bonnie S.
“They took care of the problem. Their competitor told me that I needed to replace the door for about 1,500 dollars. They were able to fix it and it has been fine every since.”
–Cathy F.
“They are very professional and courteous. They were on time and they did a great job.”
–Cathy S.
“They do the job.”
–Emerson Y.
“They came out right away and repaired my garage door.”
–Jerauld B.
“The product.”
–Kristy M.
“Their prices were fair and they were right on the ball. They came out when they said they would. Anytime I had questions, they were there to answer them. We've used them for two of our properties.”
–Nadine K.
“They are pretty fast and efficient.”
–Ron L.
“There were no hassles.”
–Sandra J.
“They were quite responsive in terms of taking the time to answer questions. I was quite impressed with the installer who came out.”
–Alan K.
“They were quick and reasonably efficient.”
–Dave G.
“They came and did the job. We had no problems.”
–Gaye R.
“Personalized service, the workman had good experience. They billed my landlord directly.”
–Matt P.
“They were punctual. They did a wonderful job.”
–Michael W.
“They came when they said they would. The person was able to take care of the issue at the time.”
–Phillip C.
“Good quality product and good service, They were responsive and flexible when I needed them to be.”
–Roberta V.
“Efficient, they did a good job. It seemed like they had god knowledge. They explained what they were doing well.”
–Wami C.
“Problem resolution, they replaced the panel quickly.”
–Mike K.
“They were just really easy to work with. We liked that they followed up and called us back. The customer service was great.”
–Renee O.
“They came out and did their job.”
–Robert G.
“The best things are the price and the turnaround time, when you call them they are able to schedule pretty quickly.”
–WaiKong C.
“It was easy to do business with them because the person was knowledgeable.”
–John N.
“Their price.”
–Paul T.
“It was quick. They came out within hours and they were nice.”
–Virginia C.
“They were really fast and didn't make a sound.”
–Clayton C.
“Very quick, efficient and clean, I was very satisfied with them.”
–Greg I.
“They showed up on time, solved the problem and they offered us good prices.”
–Randy L.
“The technician came on time and did the job quickly. He worked very hard. I've never had a problem with the garage since.”
–Terry H.
“The customer service was very receptive.”
–James N.
“They came out quickly to do the job. They found a part to fix my door, so I didn't have to replace the whole door.”
–Tamara A.
“Their prompt service.”
–David S.
“Good customer service, the guy was responsive and did a good job.”
–Grace T.
“The guy was on time and very competent.”
–Jewels F.
“The guy fixed the problem and made suggestions for future maintenance.”
–Eric B.
“They were very professional all the way around and they had good prices.”
–Nancy P.
“They responded quickly and did the job within the promised time frame.”
–Jean F.
“They were on time.”
–Garlina D.
“I called them in an emergency and they responded very quickly.”
–Becky B.
“They were professional.”
–Mitchel Z.
“Problem solving and attention to detail.”
–Norman L.
“I liked them. They were great.”
–Lawrence M.
“They were available and they finished on time.”
–Perry C.
“They did a good, professional job.”
–Sree K.
“They were very punctual and did the job as promised.”
–Ivan K.
“The results were good.”
–Jenny L.
“The fact that they came right back to fix things.”
–Mala P.
“They came out.”
–Mohanrai G.
“The door looks good.”
–Lisa C.
“The guy was nice.”
–Eugene P.
“We called on a Sunday, and they were out within 25 minutes. He put in a new motor and charged us a very reasonable amount even though he had done a lot of preliminary work.”
–Bill A.
“They were very prompt and professional.”
–Regina A.
“He explained what he was going to do, and he was real nice.”
–Tony A.
“The guy who came out was very knowledgeable and able to solve my problem.”
–Andre B.
“They were very informative, and they gave me a variety of options.”
–Lorraine B.
“They were prompt, dependable, professional, and the cost was reasonable.”
–James B.
“The guy who came out knew what he was doing and did a very good job.”
–Donna B.
“The good service.”
–Ray C.
“The garage door works fine after they repaired it.”
–David C.
“They came out promptly and finished the job quickly to our satisfaction.”
–Faye C.
“He was personable, and he explained what he was doing and provided good service.”
–Bobbie D.
“They were very prompt and the service person who came out was efficient and helpful. Also, the person who came out to do the bid was a good listener, and he answered all our questions.”
–Gina E.
“I was very satisfied. They were professional and very personable when they came out.”
–Eugene E.
“They were very helpful and friendly.”
–Don E.
“He was very kind.”
–Anna F.
“They are very professional.”
–Martha F.
“They had a very professional attitude, and they did a good job with the repairs.”
–Susan F.
“They came out on a weekend for a repair and did a good job. The service, the knowledge, and the price were all good.”
–Bob F.
“The quality of the job and the service was good.”
–Benjamin G.
“They were very professional.”
–Charles G.
“They came out quickly, diagnosed what the problem with my old door was, and gave me options and an estimate. Then, they did the work promptly and professionally. They also explained everything very clearly.”
–Barbara G.
“They were timely, efficient, and cost effective.”
–Suzanne H.
“They were on time. The guy had everything he needed in the truck, and he did a good job.”
–Thomas H.
“We used them twice. Both times I got the impression that they really knew what they were doing. They had a very professional attitude.”
–Kelly H.
“They are very knowledgeable and well trained.”
–George H.
“They installed the door pretty fast.”
–William I.
“They came out right away when I needed a repair.”
–Margaret I.
“They were on time, and they really knew what they were doing.”
–Sam J.
“They were quick, and everything went well with no problems or surprises.”
–Elisa J.
“They were prompt and efficient.”
–John K.
“They are good guys, real professionals, and they did a great job. I recommend them to everybody.”
–Jim k.
“They did what they said they were going to do.”
–Clint K.
“I liked the fast response and good service.”
–Michael K.
“They were nice people, and they did a very good job.”
–Dinesh K.
“I liked the sales guy.”
–Jean K.
“They were knowledgeable and enthusiastic. I got everything I expected and more.”
–Milt L.
“They were quick, and they did a good job.”
–Mike M.
“They fixed the door promptly and there were no problems afterwards.”
–Mike M.
“They came out right away. The other company I called could not come out for two or three days.”
–Cindy M.
“They came out right away to do the repair.”
–Elvie M.
“They impressed the hell out me, I thought Jon was great, and they did a great job all the way through.”
–Ron M.
“They were on time and the price was good.”
–Calvin N.
“They were on the spot when they came out for a repair. They did it quickly and gave us good advise. They said the door would probably be good for another year or so. When we want to replace it we will call Halcyon.”
–Brian P.
“The technician was a very happy and knowledgeable guy, and he answered all of my questions.”
–Reuben R.
“The good service.”
–Madhu R.
“They were prompt, and they did what I needed.”
–Lynn S.
“They seemed very knowledgeable.”
–Sheryl A.
“They did a good job with the installation.”
–Osvaldo C.
“The guy was able to solve problems and complete a difficult installation. They were professional, and they offered me options. They weren't overly pushy when recommending additional products.”
–Andy D.
“They were prompt, and they seemed to know exactly what they were doing.”
–Elizabeth D.