Green Air Heating and Air Conditioning Inc. Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between April 2009 and March 2010. Customer last names have been initialized for privacy.

“They are prompt.”
–Edwin A.
“They are very courteous.”
–Karen A.
“Price, and the two installers were great. Their work ethic was also good. They were on time, fast, neat, and very thorough.”
–Roger B.
“The salesman was pretty knowledgeable, and he explained everything to me. When they came out for the installation, they did everything they said they would. Everything went smoothly. They were right on the mark.”
–Herman B.
“They were on time, they came in on budget, and they explained everything clearly.”
–Tobi B.
“They were quick and very efficient.”
–Dorothy B.
“Professionalism, on time, and quality work, I liked the way they behaved in my home. They were careful, and they did not damage other things. The heaters were in the basement, and they had to walk down stairs and up a stairwell. They were aware of the surroundings. They were always on time. They were very efficient. They are quality contractors.”
–George B.
“The installation process was fine and good. They were very nice and hospitable.”
–Loralee C.
“I liked the swiftness of the installation.”
–George C.
“They were very professional, friendly, honest, and I liked their demeanor.”
–Wayne C.
“The price was reasonable. They started and finished the work on time, and they did a clean job.”
–Jack C.
“They were on time, they cleaned up, and I guess I trusted them in my home.”
–Mary C.
“He is easygoing, easy to talk to, and he has the patience to explain what is going on to the customer.”
–K.C.
“They were reliable, they came when they said they would, and they followed through with any promises that they made. Their customer service was excellent. They followed through to make sure I was happy, and when I missed an appointment, they came back on a different day. I had no problems with them whatsoever.”
–Maggie C.
“They were fast.”
–Scott C.
“The installation was good. The guys seemed to know what they were doing. I thought the quality of the unit was also very good.”
–Julian C.
“They were efficient, and they completed the job when they said they would. They started on time as well.”
–Martha C.
“They communicated well with me. They explained the new furnace to me very clearly and the changes that were necessary to make. They told me how they would go about it before they did it, and they checked to see if it met with my approval. Since they installed the furnace, I have asked them to come back. They came right back and fixed the problem I had. I called one morning, and they were there five hours later. They just did very well for me. I thought they did a fine job.”
–Donna C.
“They just came, got to work, and did their job.”
–Ken D.
“Their friendliness and knowledge.”
–Mary E.
“They were polite when they came out, and they knew what they were doing.”
–Barbara G.
“They were willing to work with us. The estimator underbid our job, but they honored the price that he bid the job for. They did a pretty good job, and I am one hundred percent sure that I like them.”
–Christopher G.
“They cared about my needs. I didn't want a lot of noise coming in through my house with all that I had bought from them. They took special attention to that. They came back several times after the service just to see if I was still happy with the products that I bought. They were wonderful people.”
–Mary G.
“They were always right there, always very dependable, and they seemed personable. They were concerned if I had any questions.”
–Audrene G.
“They seemed to be quite efficient. They were clean, professional, and they showed up on time.”
–Pamela G.
“Fair price and honest communication, they told us what we needed, nothing more. They didn't try to pad it with more things than we needed.”
–Karla H.
“They did what they said they would do. They were very efficient, they started when they said they would, they finished the job within the date range, and they were very clean. I've found that these things aren't true with similar companies I've used.”
–Candice H.
“Their professionalism, they gave candid answers and recommendations and kept everything honest and open. We were really happy with them. They were able to do it well. Their communication was great. They would always get back to us, and they were always available. The owner was very easy to reach, and he always gave us a heads up. We knew when to expect the equipment and that type of thing. They were very proactive.”
–Brad H.
“They showed up the date and time they said they would be here.”
–S.J.
“They were nice, timely, and they did what they said they were going to do.”
–Georgia L.
“Honesty and value.”
–David L.
“I thought the price was really good. I was able to work on the pricing with them. They were able to meet my asking price. I am pretty happy with them.”
–Stacey M.
“Their representative was very knowledgeable, friendly, and he took time to explain things.”
–David M.
“I'm a general contractor, and I use them a lot. They are always there for me, and they've never failed me. They are responsive and professional. If there is a problem, they do what it takes to make it right.”
–Randy M.
“I liked their understanding of the problem and solutions for them. They were working on a special design. I am an expert in the same field, and whatever I explained, they were able to understand. They were there to work with me, to learn, and to implement the project properly. They are the best so far in my experience.”
–Raj N.
“The customer service was very good. They answered a lot of questions and laid out options. Most importantly, it wasn't a hard sell. They didn't try to sell me something that I didn't need.”
–Brett N.
“They did what they said they were going to do, they were knowledgeable, their price was good, and they seemed pretty sophisticated. I am really quite happy with my decision to go with them.”
–Fern N.
“The installer seemed very courteous.”
–C.N.
“They are skilled, hardworking, and they are enthusiastic about what they do.”
–Robert O.
“They were very professional, clean, and they kept the place clean. They were here on time, all the work was done on time, and the air conditioner works well.”
–Melanie O.
“They were very efficient, and they did a terrific job. They knew what they were doing, they did the job very quickly, and I was very pleased.”
–Robert P.
“They were fast, efficient, they cleaned up their mess, and they did the job right the first time. I didn't have to push them around in strollers to get the job done. They seem to have it together. They did what they said they would do, when they said they would do it. Also, they seem to care about being consistently competitive, if not better with their market and the competition.”
–Jack P.
“They do everything professionally, and they are clean.”
–Tuan P.
“They did it on time, quickly, and efficiently.”
–Polly P.
“Their work ethic.”
–Wendy R.
“They seemed to really know what they were doing, and their prices were lower than the other estimates we got. It was kind of the best of both worlds.”
–Gerald R.
“He was very respectful and knowledgeable about his particular field. Overall, it was a very nice experience. He called me in advance and tried to work out the schedule with us. He knew what was going on. I think he was very good.”
–Milton R.
“I thought they were a heads-up bunch. I had a problem with my some roaring cold air, and they came out and fixed it right away. I also thought they did a good job on the installation of the system. So far, it seems to be a high quality unit.”
–Alan R.
“They were prompt, they came out to do some service work, and they did what they were supposed to do.”
–Dave S.
“Responsiveness, and they were knowledgeable.”
–Keith T.
“They are friendly, quick, fairly clean, and priced right.”
–Liz T.
“Their prompt attention to my problem.”
–Arlen W.
“They had good prices, and they got the job done on time. I thought they were good.”
–Jason W.
“Their price was competitive, and I thought the quality of their estimate was good.”
–Robert W.
“They have good service. They are fast, and the quality of their work seems decent.”
–S.Z.
“They came out when they said they would and finished the service work quickly.”
–Dane Z.
“They came out right away, they explained everything in an easy to understand manner, and they were very professional when it came to the service.”
–Roberts
“I liked their quick response. They were able to respond to my telephone call and service my request quickly.”
–A.C.