Goodman Building Supply Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between March 2005 and March 2010. Customer last names have been initialized for privacy.

“Marvin is good, I deal with him most of the time. I am very satisfied with his customer service.”
–Joe J.
“There's plenty of help available there.”
–Marilyn M.
“I like them because they are the only hardware store by my house. They always try, and they are always helpful.”
–Van L.
“I can usually find what I want.”
–David L.
“The supply of goods and equipment; their location; and their service.”
–Nick L.
“I have used them since they opened fifty years ago. They are convenient in that on my way home I just get off the freeway and right back on, they have good parking, a great selection of products, just overall high ratings from me.”
–Robert F.
“They had everything I needed, and they were very nice to do business with.”
–Ken G.
“They have a helpful staff.”
–G.S.
“The nice variety, and that they nicely serve people. I like that they keep the same service people year after year.”
–Ida L.
“They have everything.”
–Jacob H.
“The fact that they send an invoice with the statement.”
–H.P.S.
“They send us the invoices along with the monthly statement, and we still get the discount.”
–K.W.C.
“It was close to me.”
–K.B.
“They are helpful, have good prices and they are well stocked.”
–John M.
“Great selection, great people, great place, good prices; they've become more competitive.”
–Edith M.
“Convenience.”
–R.R.
“It's convenient when we work in that area. They're friendly.”
–S.C.
“They're a local community hardware store.”
–S.R.
“Convenience, and everyone's real helpful.”
–S.F.H.
“Their service, the people; Martin is a wonderful person; the girls at the contractor counter are fabulous.”
–T.T.
“They are local and they are well stocked.”
–Nina W.
“Their selection, anything you need you can find there.”
–Webster G.
“I like the manager. The service is good.”
–Gary A.
“Convenience, and the personal help that I get. Martin does a wonderful job.”
–Don P.
“Friendliness, helpfulness.”
–Scott D.
“It's a local neighborhood business. They made it easy to do a big project that I had. They're very customer-centered and flexible.”
–Rob W.
“They are close by.”
–Don M.
“The employees are helpful and I get along with them.”
–Jerry W.
“They know me there for a long time. It's like a member of the family.”
–A.S.
“The personnel staff are knowledgeable.They are customer oriented and go the extra mile for you.”
–Don D.
“It's right around the corner, and they keep my account straight. The employees are good, they have treated me well over the years.”
–Bill R.
“They are helpful, and I like the store.”
–Dorlane D.
“I think they are great.”
–Jennifer D.
“Location.”
–Mr. M.
“They are convenient and the employees are knowledgeable.”
–Chris L.
“I like the fact I can find a clerk readily available to answer any of my questions with information, advice, and suggestions.”
–Peter B.
“The people working there are knowledgeable and are able to help you with any questions.”
–Hugo B.
“They have competitive prices.”
–David B.
“Selection and location.”
–E.K.P.
“They have a good selection and have a convenient location off Highway 101.”
–H.D. D.
“They have a good variety of products.”
–T.I.A.
“The location.”
–Kappas M.
“The convenience of location.”
–M.L.D.
“I like the owner, it's like a family.”
–Kenneth O.
“The people are nice, they have lot of different products.”
–Mark R.
“The invoices are easy to read, and they include a copy of each invoice.”
–Tarom G.
“Their attitude, their prices.”
–Alexander M.
“There's always someone to ask when you have a question.”
–Terry P.
“Most of the help is knowledgeable; prices are good; they have what I need; it's friendly, there's a senior discount on Wednesday.”
–Robert W.
“Reliability.”
–John I.
“They're convenient to where I work. The people are very helpful.”
–James V.
“They were convenient to a job I was doing. The people there could actually answer my questions, unlike Home Depot or some other mega store.”
–Steve T.
“It's convenient to where I live. It's cheaper than other local hardware stores. They help you find things.”
–Joe H.
“They have a lot of stuff.”
–NIna H.
“They were able to find what I need pretty fast.”
–Ed E.
“They have everything.”
–Cheryl M.
“The guys on the floor asking if you need help.”
–Todd M.
“They have everything.”
–Karen M.
“The staff are nice and helpful.”
–Victoria K.
“Location, friendly staff, and they generally have everything I'm looking for.”
–Katrina D.
“The variety of products.”
–Moti K.
“They have some people that are very personable.”
–Alice J.
“They have a good selection of products, and they're local.”
–Douglass A.
“They're convenient.”
–Douglas B.
“They're close to my place of business.”
–Bruce F.
“Convenience.”
–Karen H.
“They're convenient, and have a fairly decent supply.”
–K.P.
“They are handy.”
–M.P.
“They're close by, and they carry a lot of stuff.”
–William J.
“I like that they are off the freeway.”
–N.D.
“They are convenient, being that I live in Mill Valley.”
–N.P.C.
“Location.”
–T.M.
“They were nice about correcting a mistake in the order.”
–M.D.S.
“It's convenient.”
–Jerry W.
“They keep up to date on your accounts in the office. (but see Q4). I like the wide selection of merchandise.”
–Mariam T.
“They are local, they have a good selection, and they try to be helpful.”
–Tim H.
“Convenience; some of the people there are good.”
–Rafael R.
“Price is good; selection and service are fine.”
–D.F.S.
“They are local.”
–Jeff A.
“I like the choice of the equipment. The quality and the service they provide is good.”
–William C.
“They always have someone their to answer your questions that knows what they are talking about. I really like that they are community minded. I think that is a big plus.”
–David C.
“The central location; we've had a long relationship with them.”
–C.B.M.
“I like the selection and the knowledgeable sales people.”
–Andrew C.
“It is near me.”
–Joan M.
“I like that it is an independent store.”
–Douglas L.
“They are local, not a big company. Their employees are fun and friendly, and they have a good selection.”
–Hazel J.
“I like their convenient Mill Valley location.”
–G.C.
“They're nearby and convenient for me.”
–K.B.
“The customer service and the people.”
–P.T.P
“It's convenient for my needs, especially in emergency situations.”
–U.P.C.
“The employees.”
–V.B.C.
“I like a few of the longstanding employees who are nice and courteous, employees who are willing to help. The lady who works in paint is a model employee, Marilyn. Cindy and Janet are very good.”
–William S.
“I like the yard manager, he has been very helpful to me.”
–Tom R.
“The popcorn; good parking.”
–Jonathan R.
“They have a friendly atmosphere.”
–Deborah H.
“It's convenient to where I live.”
–Anna H.
“The location is great.”
–William M.
“The have good selections of merchandise.”
–J.M.C.
“They are near by and that is very convenient for me.”
–Dave M.
“The products are good ,and the customer service is great.”
–B.R.C.