Glass with Class Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between July 2007 and July 2010. Customer last names have been initialized for privacy.

“They were on budget and prompt. They did a good job of cleaning up after themselves.”
–Eilene B.
“They did a great job. They were friendly and quick.”
–Susan Z.
“They were friendly and answered all my questions.”
–Kate T.
“He did a very thorough job, and he was congenial.”
–Bonnie T.
“I was very pleased with their service.”
–John L.
“They were very energetic. They climbed up on the roof to remove the sunroof and clean it. They went above and beyond what was required.”
–Margaret F.
“They showed up on time and cleaned up after themselves.”
–Joanna B.
“They were very flexible with my special situations. They took care of the landscaping. They were also very thorough and pleasant to work with.”
–Laurie M.
“They are always there when they say they will be.”
–A.B.M.
“They were on time, and they cleaned up after themselves.”
–Marion S.
“The boys had a great attitude. They cleaned well and took off their shoes when they came in.”
–Margaret S.
“They were able to clean my high windows.”
–James C.
“They were really careful to keep the house clean while they were working.”
–Lori M.
“The quality of the work is good.”
–S.J.V.
“The windows were clean.”
–Tina R.
“They were prompt and came quickly.”
–Charlene K.
“They did what they said they would do in the time allotted.”
–William K.
“The windows were nice and clean. They did a great job after we had a remodel.”
–Malcolm R.
“They were professional. They did a good job and they were neat.”
–Tim G.
“They did the job.”
–Norbert R.
“They were on time and did a good job.”
–Bruce B.
“There was no hassle.”
–Classic D.
“They did the job quickly.”
–Julie C.
“The windows were cleaned.”
–Kira M.
“They were efficient.”
–Academy T.
“They did what they said they would do, and they were on time.”
–Roberta F.
“They were very accommodating. If you inform them that they missed a spot, they will take care of it.”
–Christann G.
“They did a good job.”
–John T.
“They were in and out quickly.”
–Cathy R.
“They were very good about keeping the drapes clean and cleaning the corners, which I am very fussy about.”
–Gisela K.
“I was able to get a hold of the owner easily.”
–Donna M.
“He was quick and did a good job cleaning the windows.”
–Kat S.
“Reliability.”
–Rose C.
“They were on time, they answered all my questions, and they pointed out the difficult spots in the process.”
–Donald Z.
“They were quick.”
–Linda S.
“They were here when they were supposed to be and did a good job.”
–C.A.
“They were here on time and did a good job.”
–Mr. F.
“They were very professional.”
–B.R.M.C.
“They are nice.”
–T.A.G.
“They cleaned the windows very well, and they were friendly.”
–Dan S.
“They sent out the same person that knew all the idiosyncrasies of my house.”
–H.D.B.
“They were quick.”
–S.O.C.
“I have been receiving good service from them for years.”
–Regina L.
“They were very relaxed, professional, and they took everything in stride.”
–Roger M.
“The people on the phone were very nice and pleasant.”
–Margaret T.
“I liked the Hispanic guy who came. He did a great job. He went all the way up on a ladder to clean a skylight and asked me if everything was satisfactory when they were done.”
–Rita K.
“They were professional, neat, and they did a good job.”
–Vicki N.
“They had a great attitude and were very nice.”
–Sandra L.
“They were pretty quick. They also stuck with the price and showed up on time.”
–Tom G.
“I felt secure to leave my home when they were here.”
–Marcia M.
“I thought the owner was personable and prompt as he returned my call quickly.”
–Janet L.
“They were prompt, and the windows were clean.”
–Sharon M.
“The windows they actually cleaned were very clean.”
–Chuck S.
“The work was fine.”
–Elliot M.
“They were prompt and got the job done.”
–Micheal C.
“Normally, the job is done quickly, and the screens are put back in place.”
–Paul B.
“They showed up on time.”
–Ann T.
“The price was reasonable.”
–Nancy M.
“They clean the tracks on the sliding glass doors. They are usually on time when they come.”
–Marijoy R.
“They came out to our house.”
–Ronald N.
“They kept their appointments.”
–Carla G.
“They were prompt, neat, and they got the job done quickly.”
–Barbara H.
“They were neat, and they didn't make a mess. They were here on time, and they finished when they said they would. They did a good job.”
–Caron V.
“They were very professional. The windows were clean when they were finished.”
–Jack H.
“They worked very efficiently. It was a very neat job when they were done. They replaced everything they had moved out of the way.”
–Joe W.
“The guy was nice and really cool. He did the job right.”
–Mark V.
“They come and do very good work. I think they are competitively priced. I have been using them since 2006.”
–Michael B.
“I have been using them for the past seven years. They clean the windows and the screens very thoroughly. They are in and out very quickly.”
–Patricia B.
“They were ready to go to work. They did their work well and rather rapidly. I needed my roof cleaned off, and they were happy to do that as well. I thought their price was amazingly affordable. He makes his own biodiesel and all of his trucks run on that.”
–Sidney W.
“I thought their prices were very reasonable. Whenever I called them, they were available the day that I wanted to schedule them. They were really nice guys. They were quick and efficient.”
–Stephanie P.
“They get to work, and they do a good job.”
–Ted D.
“They did a really good job.”
–H.C.
“They were prompt, they did exactly what I wanted, and their crew was very professional.”
–Maxine A.
“They did it quickly. I was surprised that it didn't take long. They were very neat.”
–Patricia B.
“They did the job. He was very polite.”
–Robert F.
“Quick response.”
–Tom L.
“I think they do a good job on the windows and the tracks. They clean the screens too. They are always on time and very dependable. I have used them quite a few times, and they always do a good job.”
–Sharon M.
“They had a certain way of cleaning, so that it lasted a while afterwards. Overall, I was pleased.”
–Heidi G.
“They were clean and professional. They responded quickly, and they got back to me quickly.”
–John R.
“They did a good job.”
–Patricia K.
“Clean windows.”
–Robert C.
“They were on time and prompt. They went about their business and did what they were supposed to do.”
–Ronald W.
“I really liked the gentleman I scheduled the appointment with. He was polite, friendly, courteous, and professional.”
–Rosemary Y.
“The service was good.”
–Joseph F.
“They came out and did a good job.”
–Jane D.
“The quality of the work.”
–Eugune B.
“The fact that my windows are perfectly clean. David has been doing a great job ever since he has been coming.”
–Ruth S.
“They were easy to talk to, and their prices were okay.”
–C.O.S.G.S.
“They were very knowledgeable about the glass and the regulations. They also got here really quickly and put in the glass right away.”
–T.R.A.N.
“Their professionalism and quality of work.”
–Patricia G.
“They were thorough, nice, and they looked trustworthy.”
–Carol M.
“They were very nice, courteous, and they cleaned up after themselves.”
–Deborah R.
“They showed up on time, worked consistently, and they were okay to have in my house.”
–Barbara R.
“David was very pleasant and professional. The workers conducted themselves in a professional manner. They did a great job cleaning everything including the screens and the window tracks.”
–Frances
“I thought they were careful, and they did a good job.”
–Marian B.
“They did an excellent job. They were congenial and very friendly. The next time I need a window cleaning, that's who I will call.”
–Clark M.
“They were fast, efficient, and hardworking.”
–Dennis S.
“Attention to detail.”
–Fabienne M.
“They were thorough, prompt, and they did an excellent job.”
–William M.
“They went above and beyond. They took care of other things as well.”
–Robert K.