The following are verbatim customer responses from research that American Ratings Corporation conducted between November 2006 and March 2010. Customer last names have been initialized for privacy.
“They were very friendly and they had good customer service.”
–B.T.
“Prompt, attention to detail, and on time.”
–Beatrice L.
“Their professionalism, the speed with which they completed the driveway, and the outcome.”
–Bob B.
“The results were so nice and they were nice to deal with. I love my driveway. They kind of redesigned it so that it was not so steep and a little rougher so that my car didn't slip. It's marvelous. I just love it every time I step out onto it.”
–Brooke P.
“They did the job properly. It was a small job and they did it well.”
–Charles O.
“They knew exactly what they were doing. They were on time and they finished when they said they would. They cleaned up everything.”
–Esta S.
“The courtesy and service, they came promptly and they were on time.”
–Guido F.
“They were very thorough and they completed everything on time. They were accurate with their estimates. They were neat and clean. They answered all of our questions.”
–Jane P.
“They worked with the town and met the codes of going around a tree, that was complicated. The grade and everything turned out nice.”
–Janis C.
“They were efficient, they cleaned up, and they were pleasant to deal with. They gave us advanced instructions on what was to be expected. They didn't interfere with us coming in and out of the driveway.”
–Lou P.
“I told them exactly what I wanted and they did it exactly how I wanted it.”
–Rhonwyn H.
“I liked their response, their quality of work, having contact with the owner, and the price. I spoke directly to the project manager or the person in charge. He kept me appraised everyday. He was ready to start when I needed him to. I thought they did fairly well.”
–M.H.A.
“They are fast, efficient, and highly professional. They seem to do high quality work. It is the second time we have used them.”
–J.S.C.C.A.
“They did good work.”
–L.T.R.
“Everything, they were really nice, great service, the price was really good, and they did a great job. You can't do better than that. The work was done well.”
–Rich U.
“I liked how they were responsive to the changes of the project as we went along.”
–M.P.D.C.
“They were really easy to work with.”
–T.C.A.S.H.
“The work was done. They did a good job.”
–Susan F.
“I liked their friendliness and their honesty. They came and cleaned up when I asked them to. They were good people.”
–Carl T.
“They are reliable. We can trust them.”
–T.P.G.I.
“They were pleasant to have around and they did good work.”
–Colleen T.
“Their promptness, they came as promised and did the work in the time period they promised.”
–N.E.
“They were great. They answered all of our questions and gave us alternative choices.”
–Kristine C.
“They were courteous, efficient, and they just took care of me.”
–P.R.
“Those guys did great. They deserve the highest rating.”
–T.C.C.
“They were very pleasant to work with. We had a paving job done, and they were great. I thought Mr. Dalecio was very nice.”
–Sandra F.
“I liked that they presented everything upfront. They also followed through and did what they said they would do.”
–Michael P.
“Timeliness.”
–Delos P.
“They are well established and have been in Marin forever.”
–Whit B.
“The foreman was very nice.”
–Karen G.
“The project was an arrangement between PG&E and Ghilotti Bros. They were working on our street. Our experience was good.”
–Aran M.
“I really liked Al. He was fantastic. I thought he just handled a very difficult group of workers. The customer service was great.”
–Kathy H.
“They're responsive and professional.”
–R. C.
“The work that was supposed to be done got done.”
–Mr. O.
“I liked their reliability, timeliness, and efficiency.”
–Celeste B.
“Their quality of the work and friendliness.”
–John S.
“They did their job.”
–Vito L.
“I was happy with the work.”
–Andy P.
“They sent out a great guy.”
–Bob S.
“They gave us quick service, and they were thorough.”
–Nave E.
“Everything was great. They were quick, professional, and friendly.”
–Bob G.
“The entire organization is great.”
–Joe S.
“I liked their professionalism and responsiveness.”
–Jackie T.
“It was very well done.”
–Bernice K.
“They're very honest, and they get the job done.”
–S. A. S.
“They're really honest, straightforward, and professional.”
–S. M.
“They came in and did a bang up job.”
–Herb R.
“The work was efficient, and they finished it on time.”
–George B.
“They're an excellent company. I like the guys that have been here. They knew what they were going to do, and they were very willing to listen to suggestions.”
–Ed M.
“They came highly recommended by another contractor.”
–Carl F.
“It was done on time and within the budget.”
–Ami G.
“They were on time.”
–Warren S.
“The work was done promptly and efficiently.”
–Dan K.
“Promptness and quality of work.”
–Bud S.
“Their salesperson was persistent.”
–A. C. H.
“Their professionalism.”
–F. T. D. M. F.
“They were efficient, and they did great work.”
–T. C. S.
“They're very professional.”
–Judith G.
“The professional responsive and helpfulness.”
–R. M.
“They showed up when they said they would and did a professional job.”
–U. C. S. F.
“They were on time every day and completed the entire project on time.”
–R. V. C.
“They are very reliable and professional.”
–Dick C.
“I had a very small job. It was like hiring Boeing to build a kite, but they came and did a terrific job for me. I was very pleased about it.”
–Robert V.
“They treated me very nicely. I'm a little old lady, but they treated me as if I was their only customer. I really feel that I can trust them.”
–Madeleine M.
“I really liked the foreman. He listened to my suggestions.”
–P. M.
“We've been using them for a long time.”
–S. C. C.
“Once they got the crew, they came and did a good job.”
–G. & M. C.
“They did everything I asked.”
–M. S. S.
“The way they worked together.”
–Alice B.
“They knew exactly what they were doing.”
–Elaine K.
“They were great. I liked the responsiveness and great prices.”
–M. P.
“I liked the way Al came and walked through the project with us.”
–N. U. S. D.
“They came out, gave us an estimate, and did a beautiful job. It turned out better than I expected.”
–Bridie D.
“I was very satisfied with their performance.”
–Michael C.
“All the jobs they've done for me have been handled so professionally.”
–K. F. H. C. S.
“It was a very small job, but they took the time to get it done correctly.”
–Ellen E.
“They were very accommodating to the neighbors when they put the concrete down.”
–Maraja B.
“Their fast response.”
–L. C.
“They're a local company, and they are easy to deal with.”
–M. P.
“The quality of work.”
–I. C. H.
“The quality of the work and the time in which it was completed.”
–S. O. C.
“I felt that I could talk to anyone when I wanted to. No one tried to dodge me.”
–S. P. L. C.
“I like their service.”
–S. P. B.
“Professionalism.”
–A. I.
“They have a lot of experience.”
–Roger R.
“They kept their commitments.”
–C. C.
“Flexibility.”
–W. C. F.
“They were very careful and precise in what they did. I couldn't have asked for anything more.”
–Virginia M.
“The work measured up to what they promised me.”
–Katherine T.
“I was involved in the project, and they consulted me as the project progressed. They wanted to make sure things were done correctly and to my satisfaction.”
–R. M. I.
“I thought they communicated very well. They came up with a schedule within the constraints of working in a prison and bad weather conditions.”
–P. S. M.
“The crew was good.”
–Michael M.
“They were always very punctual.”
–Lorraine S.
“They did a very good job for us, and we were satisfied with the outcome.”
–Stan K.
“They were very communicative, cooperative, and they got the job done.”
–S. M. C. S.
“They lived up to what they said they were going to do. They were on time, and they got things done.”
–Eugene B.
“They were very pleasant and professional. The completed work was also great.”
–Mabel B.
“They did a good job on the pavement, and it looks very nice.”