GENTEC Electrical Services Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between January 2006 and September 2010. Customer last names have been initialized for privacy.
“I liked their professionalism and the fact that when I called them, there was always someone there to pick up the phone. They were also very prompt. They were a 'right-on' company. ”
–Karen L.
“What I liked most was the skill of the technicians.”
–James H.
“I thought that they were pretty good. They sent a guy out here who I thought was really sharp. He seemed to know exactly what he was doing. He got me taken care of pretty quickly. He didn't try to take advantage of us pricewise.”
–Jeff P.
“I don't know. I thought everything was pretty good. They were here when they were supposed to be, they did the work in the time they said they would, and they were friendly and professional.”
–Liliya J.
“They were reliable. I trusted them.”
–Paul S.
“They were prompt and very thorough. They did a good job. All of the work that they did has held up.”
–Trisha K.
“They knew what they were doing. They took the time to explain everything so that I could understand it.”
–Anny O.
“He was all business and he was right on top of everything. He got out here and he was able to diagnose my problem and fix it. He was a nice young man. He really knew what he was doing.”
–Isidore K.
“They kept their appointments and they did what they said they would do.”
–Rodney C.
“They came out here and did the work that I wanted them to do. I thought they did a pretty good job.”
–Ruth G.
“The guy who came out was very organized. He very clearly described what the problem was and what he would need to do to fix it. I'm asking them to come back out to do an estimate on what it would cost to completely rewire the house.”
–Andre B.
“The job they did was very difficult, but it was handled quite well. It took eight hours to finish.”
–Gil A.
“They do good work.”
–A.V.
“The technician who came and did the job was great.”
–Brian H.
“The people are very friendly, efficient, and pleasant to deal with. They know what they are doing.”
–Cathy M.
“Their people are really competent. They do a comprehensive job when they come out. Joe is really at the top of his game.”
–Elizabeth J.
“I liked their professionalism and their timeliness. They did a good job.”
–George S.
“The person who came out, I can't recall his name right now, but he was on time, knowledgeable, and friendly. He was willing to explain everything he was doing in great detail. He was very honest and fair with his pricing. Another important thing was that he took the time to make some suggestions to me and my husband that would help us save money in the future.”
–Joan S.
“They were on time. They exceeded my expectations.”
–John B.
“They were on time. The guy who came out did the job quickly. Their price was reasonable. I thought they did a very good job. ”
–John K.
“They were very efficient and they did their work well. I picked them because they were in the Diamond Certified Directory.”
–Joyce N.
“They were prompt, personable, and they did what they were supposed to do.”
–Lisa D.
“I had three or four very different types of jobs. One man came and did them all.”
–Rich V.
“They did very good work. They fixed the problem right away. They really seemed to know what they were doing.”
–Amela C.
“I liked the service guy. He was helpful, friendly, and he did a nice job. He cleaned up very well afterwards. He explained the procedures of the job. I had no complaints about him.”
–Ron T.
“Prompt, price, and delivery.”
–L.M.
“I was satisfied with the work that they did. They did it to my specifications.”
–Arthur K.
“I thought they were prompt and very knowledgeable.”
–Brian C.
“They were very courteous, they had a good service, and they were honest. Their prices were right.”
–Renee L.
“Their attention to detail, customer service, and the quality of their work.”
–Todd S.
“Whenever we called, we received a very good response. They were on time. There were no delays and there was no need to reschedule. They were very good at keeping us up to date as to when our next review would be.”
–Joe P.
“The guy was nice, friendly, and helpful.”
–Laura H.
“They were very courteous and professional.”
–Edward G.
“I like that it has been awhile and there hasn't been problems. They came well qualified with their Diamond Certification.”
–Jesse S.
“They were friendly.”
–Diane W.
“The guy who came out was courteous.”
–Lori H.
“He was very friendly.”
–Dianna G.
“They were on time. The price seemed to be good.”
–F.C.
“I was very pleased with the quality of their work and how they dealt with their customers.”
–O.R.C.
“They did what they said they would do. They came on time, and they were very responsible.”
–Bill B.
“Their service, they seemed to know what they were doing.”
–Erika H.
“I liked everything that he did. He was very honest. I was pleased with him.”
–Jacquelyn S.
“Their technical knowledge, responsiveness, and efficiency, we were very pleased with them. I just spoke with them about another project. They were very responsive, courteous, and clean. They were more than accommodating.”
–Janie E.
“They went further than they had to. They were good at explaining issues, troubleshooting problems, and discussing options. They were courteous. Their technician could have put a Band-Aid on the problem, but he dug into it and found a potential issue for us. He identified the problem. They were really helpful.”
–Joshua B.
“They were efficient, on time, and professional. They did a good job.”
–Lon H.
“Easy and fast.”
–Nick M.
“He was very friendly and knowledgeable. He explained everything to me. He was a very respectful kid. I was very satisfied.”
–Steve B.
“They were qualified, and they did very good work. They were professional and very smart. They came up with some very innovative solutions to our problems. I was impressed with the final results. The people we worked with were good. They really made a difference.”
–A.C.
“Very dependable and personable.”
–Kathie P.
“Very polite, upfront, and efficient.”
–Kevin M.
“They were prompt and nice.”
–Nancy F.
“Their cleanliness.”
–Robert B.
“Their thoroughness, we were really happy with them.”
–Warren J.
“They were prompt, on time, and reasonably priced.”
–D.C.F.
“They seemed competent. They came to do a particular job, and they solved the problem.”
–Ben G.
“I thought the quality of the work was fine. The guy was polite and on time.”
–Elizabeth D.
“They came out and did what we wanted them to do.”
–Mark S.
“It was done quickly.”
–Mike R.
“It was all good. They installed the device well.”
–Michael S.
“The job they did works. The young man was pleasant and friendly.”
–Sandra S.
“They were here when they said they were going to be. They did a good job putting in our refrigeration unit.”
–M. P.
“They did a fine job, and they were quick and efficient.”
–D. P.
“Their customer service was awesome, and I liked their quality workmanship.”
–R. S.
“They were very personable, accommodating, and they seemed to know what they were doing.”
–M. W.
“They were polite, and they had good rapport with the customer. It was a pleasure having them in our house.”
–S. K.
“Joe was great, and they did a very professional job.”
–J. S.
“They were personable, honest, and businesslike.”
–T. G.
“They were considerate, friendly, on time, and the workmanship was great.”
–E. I.
“I liked Joe and the quality of his work. He was timely, professional, and patient.”
–N. W.
“The personal relationship was great. They took care of any problem and responded quickly.”
–D. K.
“I liked their flexibility when I started adding things on beyond the original contract.”
–T. B.
“He does a real good job, and he comes out when he tells you he'll be here.”
–D. M.
“They did the job quickly and efficiently.”
–M. V.
“They did a good job for me.”
–K.l E.
“They provide a full package. They have good quality service and a decent price.”
–J. H.
“I felt that I could trust Joe. They did what they told me they were going to do.”
–J. J.
“Prompt and courteous service.”
–P. V.
“They were pretty personable, and the customer service was good.”
–G. R.
“I liked the fact that Joe was very informative, and his assistant Marshall was also very good.”
–B. B.
“He showed up on time and did exactly what I wanted him to do. His prices were also reasonable, and I really liked his overall professionalism.”
–B. B.
“They did good work, and they were honest.”
–B. K.
“They were very friendly, on time, and they did a nice job.”
–J. M.
“They did good work.”
–C. G.
“They work with you collaboratively, they're friendly, and they do what they promise.”
–F. R.
“They were very prompt and able to fix the wiring problem in the house.”
–L. D.
“They were clean, professional, and they did the job in a very timely fashion.”
–R. A.
“They were responsive to my needs, and they did the work in a very short time frame.”
–J. R.
“They took care of any problem and did the work in a timely way.”
–L. U.
“The finished product.”
–L. K.
“They were very courteous, on time, and they called when they weren't able to make the appointment. They also did a very neat job.”
–M. A.
“They laid it out pretty well.”
–J. H.
“Professionalism.”
–C. S.
“They were very reliable.”
–Mr. B.
“They were courteous, trustworthy, and they stuck to business.”
–J. W.
“We had a small issue with the lighting panel they put in, but they came right came back and took care of it. They were very prompt.”
–L. H.
“Knowledgeable people.”
–S. C.
“Their availability and professionalism.”
–J. M.
“I liked getting ideas from them. They put in good lighting for us.”
–W. W.
“Their personality.”
–W. W.
“He was very honest, and he corrected a problem during the initial installation of the lighting.”
–R. W.