The following are verbatim customer responses from research that American Ratings Corporation conducted between October 2005 and March 2010. Customer last names have been initialized for privacy.
“Eduardo is straightforward and honest.”
–Andre H.
“Very responsive, conscientious, and reasonable, I am perfectly happy with them.”
–Brian W.
“They were honest. Even though I am deaf, they were still honest with me. They were clear about the charges and they had good service.”
–Jane J.
“I have been using them for many years. The owner is very personable and he always takes the time for us. I have been very satisfied so far.”
–Jay R.
“I have been using them regularly since 2004. I like his honesty. My son's significant other took a car in and Eduardo called me and told me that the repair would exceed the value of the car, so he didn't feel comfortable taking her money. He is very fair and he gives advice to save me money. He has gained my trust.”
–Jim O.
“They are honest and they go out of their way to fix the problem and keep the price low.”
–Jim B.
“I took my car in for a dead battery. He understood immediately that I wasn't driving my car very often, so he put a charger in. He did an oil change and used regular oil as opposed to synthetic oil to save me money, since I have not been putting the mileage on my car. He saved me money and took care of me. I don't have to worry about a dead battery anymore. He changes my wiper blades when I need them to be replaced and he has been wonderful. He does a lot of things for nothing. One time during the summer, he stored the hard top in a locker for me and put it back on for the winter. He is just really something. He checks over my whole car without charging me for it. He makes sure that I am driving a safe car. He never overcharges me and he always saves me money. I have been using him for years now.”
–Kathy K.
“Extreme professionalism and courtesy, they seem to really listen to my concerns and I am very satisfied. I have used them for many years and I like everyone, including the front office people and Eduardo. All of his employees listen and solve my problem. They seem to address all of my concerns. They explain in detail what will happen as well as how long it will take.”
–Kyra P.
“They have been very helpful and they explained things. They don't mind answering questions. The young lady is knowledgeable and she will find someone to answer my questions if she cannot answer them herself.”
–Lydia A.
“Honest and professional.”
–Margaret G.
“They are honest.”
–Marianne D.
“They give me personal service and they drive me home and pick me up when the car is finished. I am pretty satisfied.”
–Mickey M.
“They do a great job with the repairs. They also communicate the price upfront. They are open and honest about the work that will be done.”
–Mona Q.
“Their honesty.”
–Pablo G.
“The owner won't stop until the problem is solved. He will get it done no matter what.”
–Phil G.
“I feel like they are very honest, accommodating, and they do just what needs to be done, not any extra stuff.”
–Elaine Z.
“They seem to know what they are doing. They are straightforward. When I ask them questions, they give me forthright answers.”
–Don M.
“They did good work. They will drive me home and deliver the car to me when they are done. I don't think you can go wrong with them.”
–Eugene R.
“They did a good job and they let us know what the problems were. I have been taking my cars there for a number of years.”
–Ila R.
“Honesty.”
–Jeff S.
“I think they are honest and the service is good. The price is affordable and they don't do any unnecessary repairs.”
–Marco T.
“They were really knowledgeable. They told me everything that they were going to do and there were no surprises.”
–Chris L.
“I felt good working with the technicians there.”
–Stanley M.
“Everything, including the price, I trust them. I think they are honest. I like everything about them.”
–Angela H.
“The quality of the service that I receive, and I like Sherry. She is in the office. She is very knowledgeable, not only in her job, but the technician's job as well.”
–Betty D.
“I feel they are very honest.”
–Candy J.
“I think they are honest and their prices are pretty good. Their customer service is also good.”
–Corinne W.
“He knows what he is doing.”
–Jack L.
“They just seemed very fair. They really took care of my car. I thought they were really good.”
–Jackie R.
“The owner has a great personality.”
–Joanna N.
“I liked the owner. He knew what was going on and he always explained everything. He always gave me options, which was very nice.”
–Martin A.
“They explain everything and the prices are fair.”
–Marianne D.
“They are very professional, upfront, and honest.”
–Martha L.
“Their service was very good. They helped us out a lot. Their workmanship was great.”
–David S.
“I liked their integrity and honesty.”
–Cindy A.
“Everything is okay. They are definitely a 10.”
–Ruben C.
“They do a good job.”
–Steve B.
“They are good and polite. They fix the car in the time they promise. Their work is very good. They get it right the first time.”
–Avinash P.
“Their prices are incredibly good.”
–Ed S.
“They showed me the parts that they fixed. They were very clear about the repairs. They explained everything well. They made sure that I had a clear understanding about the repair. They took their time with me. It was convenient.”
–Karna H.
“I think he was basically very professional, honest, and reasonably priced.”
–Raj G.
“Their troubleshooting abilities.”
–Scott V.
“They have a nice, clean operation.”
–Al A.
“They specialize in European cars.”
–Chris B.
“Their customer service was good.”
–Gwen H.
“The professionalism.”
–John S.
“The people are very knowledgeable and very friendly.”
–Steven C.
“Their quickness.”
–Leo P.
“The service, and I also liked their explanation of what was wrong with the car.”
–Rodolfo R.
“They were knowledgeable, and they did a good job.”
–Anthony C.
“The quality of the service.”
–Lorne M.
“I trust their work. What really meant a lot to me was their customer service, quality, and the time they put in.”
–Sandra S.
“I liked their service. They were prompt and timely.”
–Zula E.
“The quality of the service, they knew what they were doing at all times. They offered a fair price, which I thought was excellent.”
–Brad G.
“I like Eduardo. He's a good guy. I've been using them for years.”
–Joanna N.
“Honesty, reliability, and price.”
–Marianne D.
“Good customer service, and they don't try to over sell you.”
–Art D.
“I felt like I could trust them.”
–Rena H.
“I liked their customer service.”
–Christina F.
“They're the best auto place that I've ever been to. They're direct and honest. They are just great.”
–Michael S.
“Reliability.”
–Michael M.
“They're very courteous, knowledgeable, and they do what they say they're going to do. They get the job done on time.”
–Vincent T.
“They were friendly, and they did a pretty good job.”
–Rajeev S.
“I like Eduardo's personal touch. If I have a question, he's easy to get a hold of. The guy works like a mad man. He's always there.”
–Jason P.
“The owner is honest, which is important. He explains things well, and he goes above and beyond.”
–Amit P.
“Eduardo was nice and kind. He had a good attitude. The people that worked there were very friendly.”
–Rena A.
“Their friendliness and cleanliness.”
–John D.
“The owner is a very trustworthy guy.”
–Ken R.
“They did a great job.”
–Matt D.
“Eduardo does a good job, and he is honest.”
–Steve K.
“They have good prices.”
–Fabio C.
“They are customer friendly and nice.”
–Piia L.
“They are nice people.”
–Charles A.
“They seem to know what they are doing.”
–Lauren A.
“I liked Eduardo. He was professional, honest, on time, and he did very high-quality work. He really cares about his work and his customers.”
–Larry A.
“They are very honest, clean, and they explain in detail any work that needs to be done.”
–Victoria B.
“They are upfront, and they don't hide anything.”
–Sally B.
“They're very knowledgeable.”
–Bruce B.
“They are very honest and thorough. We use them all the time and we are more than pleased with them.”
–Scott B.
“I've never been happier with a mechanic in my life. The service, the prices, the convenience are all great.”
–Eddie B.
“I liked that they were accommodating in special circumstances and available by phone.”
–Shirley B.
“Eduardo is a very honest and trustworthy. Everyone there is great to work with.”
–Anne B.
“His personal touch and the time he takes to explain things.”
–Dennis B.
“He's good.”
–Rich C.
“Someone recommended them to me. I really liked that I could look and see what they were doing while they were working on my car. Everything I've had them work on turned out really well, and they live up to the warranty.”
–Carrie C.
“He's honest and personable.”
–Jason C.
“Eduardo is easy to deal with, knowledgeable, and very available.”
–Kevin C.
“I like the service and the friendly atmosphere.”
–Lillian C.
“He does everything right.”
–Rina D.
“The honesty and straightforwardness.”
–Terrie D.
“I just like the way Eduardo explains everything to me. Also he lets me know when and how my car needs to be fixed.”
–Carol F.
“They are very thorough, they do good quality work, and they have good ideas on how to fix cars.”
–Greg F.
“I needed to go on a trip and my air conditioner needed to be fixed. He got me right in and fixed it. What more can I ask for?”
–Tim F.
“I really liked how quickly they got me in and fixed my car.”
–Melissa F.
“The customer service.”
–Jesse G.
“The convenience, the quality of work, and the general appearance of the shop.”
–Phil G.
“The receptionist and the manager were really nice, and they fixed my car on time. They also charged me exactly what it said on the estimate.”
–Tina G.
“They were efficiency, kind, and personable.”
–Susan H.
“They were very honest, and they answered all my questions.”
–Pat H.
“They are honest, and as a woman I can trust them. They do good work, and their shop is very clean.”