Franz Termite Control Corporation Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between September 2002 and March 2010. Customer last names have been initialized for privacy.

“They actually did the inspection under the house in the initial estimate. They found fungus damage that they repaired as well as the termites.”
–Ann P.
“The service is really good and they are very agreeable. They come in, do the work, and get out. I have used them before and they are very clean.”
–Fred O.
“There were no termites afterwards. They did a good job.”
–Gina Z.
“I think the fellow who did the inspection was very conscientious. I was surprised that he could find every little thing. He found places that I had never suspected. I think he did a good job.”
–John H.
“They seemed honest and they did the job properly. I have recommended them to others.”
–Kathy N.
“The service man was careful about doing everything, including touching up the paint.”
–Lyal H.
“I considered them local guys, family owned and smart. They had done this stuff before. I thought the price was fair.”
–Mark T.
“Their competence and their integrity.”
–Marylyn G.
“They come when they are supposed to come, they do what they are supposed to do, and the guys are super knowledgeable. They are very flexible, although I wish someone would tell me exactly what to do. I have used them multiple times in the past 30 years.”
–Paul R.
“They were very thorough.”
–Carolyn L.
“They are very personable and our complex uses them, so they are established and well known. They were quick, responsive, got the job done on time, and they left.”
–Steve W.
“They came when they said they were going to and the work was good.”
–Susan F.
“They are thorough, they have a long history with my house, and they have done all of my termite work and inspections. They are careful about not using toxic or drastic products. They don't hard sell me and they give me a nice written report so that I understand what is going on. Their rates are reasonable and they give you a 10% discount if you pay in advance.”
–Cynthia S.
“I thought they were very efficient, they kept to their schedule, and they did what they said they would do. They addressed any concerns that I had.”
–Dennis E.
“I thought they were very good. I was satisfied with the spot treatment they did.”
–Lani H.
“We had problems because it didn't work the first time. They came back and did it again without complaining. That impressed me. They did a good job.”
–Terry M.
“They were courteous and on time. They provided exactly what they said they would.”
–Tom G.
“I think they gave a complete report.”
–Alan R.
“They were well recommended by all of my neighbors. They did good work.”
–Jim C.
“The service man was knowledgeable and he did the job as specified.”
–John X.
“The guy was very much on time, prompt, and courteous.”
–Tom A.
“They are on schedule, prompt, and efficient.”
–David W.
“They were very professional. When I called them, they sent out the owner the next day.”
–Elene T.
“The young man who came was personable. I went with them because they are very close to my home.”
–Mary C.
“I've used them for over 10 years. I am a loyal customer. They give me good service, and they are knowledgeable.”
–Annette S.
“I like the service. They are on time, thorough, and I like the reports they give me.”
–Brendan L.
“I would say they are highly professional, experienced, ethical, and businesslike.”
–Dean A.
“They were really nice when I called, and they gave me a PDF report. They sent experienced people to do the work and the inspection. Also, they stood behind their work.”
–Judy C.
“They are just very accommodating, and they are straightforward with reporting the truth about the situation. They also turn out the report quickly.”
–Tom L.
“They performed well. They knew their business, analyzed the problem, and remedied the situation. They were at the top end of the line. We thought they were wonderful.”
–Bill M.
“They seemed to know what to do. I haven't had any more infestations since they came and did the job.”
–Janice S.
“It was a friendly and efficient service.”
–John S.
“He was very knowledgeable.”
–Kathryn G.
“They thought I might need things, but I didn't need them at all. They were really very open, and they seemed to know what they were doing and what potential problems would arise. Also, there were no surprises. I was pleased with everything. It was fast, efficient, and they got it done within the amount of time that they said they would.”
–Marie G.
“They did the work themselves. They didn't use subcontractors. Also, they staff very experienced inspectors and treatment people. I was 100% satisfied.”
–Marjorie R.
“They pretty much came out when they said they would, and they did a good job of cleaning up when they were done.”
–Thomas P.
“Attention to detail, service, and friendliness.”
–Yuri P.
“They came and did the job. They showed up when they said they would. They did what they said they would do, and they got it done as promised. We were very happy with them.”
–Gary M.
“Their responsiveness.”
–Suzanne O.
“I thought they were very thorough. I was happy with the service.”
–Beverly R.
“They were very informative. They were reliable, trustworthy, and honest.”
–Rolland K.
“Their prices.”
–Shannon G.
“They did what they said they were going to do.”
–Bob H.
“Punctual, and I thought they performed a safe service. We were watchful of that. They were helpful and quick to return.”
–Miguel V.
“They were quick, and they used stuff that didn't smell bad.”
–Tanya G.
“The estimators were very friendly and competent. They were professionals.”
–Lucy A.
“They do competent work, and they do their job well.”
–Lauren B.
“The person who came to do the work explained everything as he went along so I understood what he was doing. He was extremely organized and careful as he went from place to place. I had a feeling of utmost confidence with him. He was very clean and a very nice person. Franz rectified a bad situation and did everything he could to make it right.”
–Cicile M.
“They responded very fast, they had a really good price and were very helpful over the phone.”
–Fred S.
“Their cleanliness for one thing, it was superb. Their courtesy and their prices were great.”
–Don
“It's a small company and I like the personal touch. When I call, they know me name and I never get an answering machine.”
–Diane G.
“Prompt response.”
–Helen O.
“It was easy to schedule an appointment and they showed up when they said they would and did it in a professional manner.”
–Barbara S.
“They actually came out and did an estimate of what had to occur and they were very professional in doing it. I was away when they tented the house but they had pictures. I came back and saw they had cleaned up everything and even opened the windows. I was really impressed. Everything was done very well.”
–Ralph H.
“I have used them several times. They are very professional, efficient, clean and do what they say they are going to do.”
–Joan B.
“They came and looked things over and were back very shortly to do the job.”
–Nancy W.
“They were prompt and responsive.”
–John P.
“They're very professional, prompt and were on time.”
–Linda S.
“They were reliable.”
–Ruth
“It was easy to schedule, they told me who to get in touch with for the preparation work, and they were fairly quick.”
–Sena H.
“They did good work; they solved the problem and are very accommodating about rescheduling.”
–Edna Y.
“It all worked out very well with the contingency process; they were very thorough, the paperwork was well done and they were very professional.”
–Karen O.
“They were very professional and knowledgeable.”
–Kris S.
“They were prompt and very accommodating.”
–Ellen L.
“Their carefulness.”
–Jane A.
“They are honest, prompt and their price is good.”
–Arvada D.
“Their service is good and reports are done in a timely manner.”
–Harold D.
“Quality of the work and they kept the job site as clean as possible.”
–Doug S.
“The main guy was helpful, did a couple of extra things beyond the agreement.”
–Peter R.
“They came quickly.”
–Susan W.
“They did a decent job and were here when they said they would be.”
–Doris L.
“They are available and respectful.”
–South Valley Realty
“They were on time, got the work done in a timely manner, and gave us a timely report.”
–Encore
“Don't have time but they did fine.”
–Henry N.
“Very professional, very prompt both with starting the work and finishing.”
–Joyce L.
“Great people, thorough in what they do.”
–Alex M.
“They were accommodating.”
–Victor T.
“They got back to me right away, they were here on time and they took care of the problem.”
–Scott L.
“They were prompt and their prices are reasonable.”
–Chuck F.
“They were pretty efficient.”
–Charlotte J.
“Thorough, fairly quick.”
–Wilson N.
“They do a good job and respond quickly.”
–Royer Real Estate
“Competent, complete the work in a timely fashion.”
–Glenn S.
“The speed of the estimate and scheduling us accordingly.”
–Nancy H.
“The work they did.”
–Susan B.
“They were professional and polite.”
–Carlos A.
“They came on time and finished the work fast. I was satisfied with calling them.”
–Diane S.
“Well organized from getting an estimate to actually doing the work.”
–Mary B.
“They were fast and efficient.”
–Matt H.
“I think they were here when they said.”
–DeeDee K.
“On time, and they were finished on time as well.”
–Claire G.
“Competitive pricing.”
–Carl S.
“They seem to know what they're doing.”
–Debra S.
“Their response time.”
–Jim M.
“The people are nice, they were pretty quick.”
–Mike K.
“They know what they're doing.”
–Gary B.
“Promptness.”
–Peter S.
“Responsive and efficient.”
–Roger S.
“Their knowledge.”
–Kelly R.
“Courteous, explained the process.”
–Pat D.