Foothill Locksmiths, Inc. Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between June 2004 and March 2010. Customer last names have been initialized for privacy.

“Prompt response, they fix things properly. They have very friendly customer service.”
–E.Y.C.
“They were prompt and they were able to fix the problem very quickly.”
–Adonna R.
“He picked my lock in about two minutes.”
–Alex R.
“The quality of their work.”
–Aurora T.
“When something didn't fit, the fellow who was here looked at it, then he moved things around to make it fit. It was kind of nice. Their team was very good. The locksmiths were very skilled. One of our locks wouldn't go into the hole, it kept sliding off. They fixed it so the bolt would bolt the door lock and not slide off. Another of our locks was with our car trunk. It took the locksmith fifteen minutes to get it working. They are a one stop shop for getting a key made, no matter what it looks like. They have a very good selection of keys to choose from for any of your duplicate needs.”
–Bonnie D.
“They were here in a hurry. They got the job done quickly.”
–Dennis H.
“The guy was really nice. He was willing to help me with anything I asked. I got good service from them. He went out of his way to make sure that our skeleton key was made right.”
–Diane T.
“The courtesy, the promptness, and the price.”
–Henry M.
“Experience.”
–Jerry H.
“It did not take very long. He had what I needed for the piano. He opened it right away. A key was readily available.”
–Joe L.
“They were knowledgeable and prompt. They got the job done. It worked out well.”
–Julia B.
“The man had a very nice personality. He was very polite and courteous. I thought he did a great job.”
–Kay G.
“They are thorough and friendly. They have a good reputation. They have been around for years. They not only do our house, but they do our condominium complex as well. They make and sell special keys for our security needs.”
–Ken T.
“They are an old and reliable service. They have been in the Hayward area for a long time. I was recommended to them by Dynamo Fence Company. I always count on Foothill Locksmiths.”
–Linda E.
“They were courteous. The work that they did was great and it wasn't expensive.”
–Melvin D.
“They did the work.”
–Mike C.
“The service was done when they said it would be.”
–Pat D.
“They came so fast.”
–Barbara P.
“Their punctuality, the time that it took to do the repair work, and the accurate estimate.”
–Chris P.
“They were very helpful. They did the work that I needed done.”
–Diane P.
“Their quick response.”
–Jeff C.
“The locksmith's knowledge base.”
–Greg B.
“The good work they are doing, they know what they are doing.”
–Jack H.
“They are very congenial and helpful in the store. They always know what they are talking about. They solve the problem.”
–Pat K.
“Quickness.”
–D.A.N.P.C.
“They are very friendly and I've been doing business with them for years.”
–D.A.T.G.R.
“They are very reasonable to deal with. They reduplicated a key for us without charging us.”
–H.O.T.B.
“They were located closest to us.”
–U.B.O.C.
“They are close to where we are located. They maintain their accounts and files very well; they are good record keepers.”
–E.L.R.C.
“We called and they were very quick on the service mark in coming out.”
–O.M.O.H.
“There have been several situations where we had a difficult lock, but they jumped right on it and solved the problem with no hesitation. Their customer satisfaction is No.1 I walk in and there's someone right there to help me.”
–M.B.M.H.
“They have great personnel and know what they're doing. We like the fact that they have bilingual staff members too.”
–I.L.A.K.
“They were fast and courteous.”
–G.F.L.
“The convenience and knowledge of their technicians.”
–K.A.E.P.
“They are conveniently located close to us.”
–M.B.B.S.
“I think there are very polite, professional and very accommodating. They have so much patience with the customers that don't exactly know what they are talking about.”
–F.L.A.S.
“They are fast and polite.”
–J.A.A.
“They are conveniently located and thorough.”
–V.C.A.
“They were friendly and on time.”
–E.H.A.
“I thought they were very polite and very professional.”
–L.T.A.
“They have friendly service and I find them to be very professional.”
–S.T.A.
“They got the job done.”
–M.A.A.
“They fixed what we needed fixed.”
–C.V.A.
“One of their employees frequents my place of business.”
–C.V.B.
“They are dependable and do a good job.”
–D.D.B.
“We've used them for years and we think they are very friendly and efficient.”
–S.O.C.
“They have fast and prompt service.”
–D.M.C.
“They have been around for a long time.”
–H.B.C.
“They were able to come out under short notice and do the job.”
–G.A.C.
“They are polite and fast.”
–C.B.C.
“They are time efficient and get here right away if we need them.”
–N.C.C.
“I like that they had a number of employees on the job, sufficient help.”
–R.T.E.
“Prompt service, I am a long time customer.”
–S.A.E.
“They are the best in the business. They have experienced workers and have all the supplies to fulfill any of your needs.”
–L.R.E.
“They were helpful and answered all of my questions right away.”
–G.T.G.
“They are knowledgeable and responsive to our calls. My clients are very happy with their installations as well.”
–T.C.H.
“They do the job.”
–K.P.I.
“They have good customer service.”
–C.B.I.
“They are close to my shop.”
–B.A.M.
“We had them come out to our church and they were fast and hassle free.”
–F.U.M.
“I like that they have a real family atmosphere and we will always use them.”
–S.L.M.
“I use them exclusively and I get rapid service. If they can't get there immediately, I get a reason why. Their communication with the customer is impeccable.”
–U.P.O.
“They are quick and efficient.”
–V.D.O.
“They are fast and know what they are doing.”
–A.M.P.
“They did what they were supposed to do.”
–D.T.R.
“They have great customer service.”
–W.C.R.
“They make the keys that fit the looks.”
–R.C.S.
“They are efficient and professional.”
–C.S.S.
“They are very fast.”
–U.H.S.
“They have friendly service. They are a great family company.”
–H.A.S.
“They have excellent service and I've been using them for years.”
–A.U.S.
“The customer service was superb.”
–M.B.S.
“They have fast service. You call and they are there.”
–J.J.T.
“I like that they have a truck that has all of the supplies on it, so when they show up the job can be actually done on the premises.”
–P.D.U.
“The quote was reasonable and the service was quick.”
–P.C.U.
“They have a great service; they take care of all of my needs.”
–S.C.U.
“They are prompt and friendly.”
–E.B.V.
“They got the job done; we have no complaints.”
–N.E.V.
“They did a good job and seemed very knowledgeable.”
–S.F.W.
“They answered all my questions. They're very professional, their service is high quality and all my concerns have been met.”
–A.P.
“They are friendly and have good prices.”
–A.A.
“We have apartment buildings and trailer parks. We like that they keep files with our information, so nothing gets mixed up. The service is fast. Also they have plenty of staff to help you, so your not waiting around.”
–C.A.
“I like the service they have and that you don't have to worry about anything.”
–C.
“I've been doing business with them for years and they are very reliable.”
–D.V.
“They are on time and quick. I call them and they come out right away.”
–E.A.
“They make us look good as property managers. They are professional and on time.”
–E.G.
“I love them; they're great and Blaine is the best.”
–H.P.
“They never have to come back because they do the job right. They have great quality and workmanship.”
–I.M.
“They have a very good service and I am satisfied with them.”
–K.P.
“They came and did a good job. We haven't had any problems since.”
–L.H.
“They had what I needed in stock.”
–L.R.
“Their personal touch. They've been there for a long time and when you walk in there it's a friendly atmosphere.”
–P.G.
“Promptness.”
–P.P.
“They were prompt and friendly.”
–P.C.
“I like that there are located close and they are very efficient.”
–S.P.
“They were very prompt and very thorough.”
–S.F.
“They have what I need and I have no complaints.”
–S.P.
“I have been using them for over twenty years.”
–T.G.
“We've used them for years. They are polite and fast.”
–T.R.
“I've never heard a complaint about them from my maintenance guy.”
–T.P.