Find Local Companies Rated Highest in Quality
First Capital Group, Inc. Survey Responses
“They were very personable and approachable. They had great customer service.”
–Michael B.
“Their service was great.”
–William C.
“I liked their personal service. They were very efficient and knowledgeable. They knew all about the mortgage rates and their implications. The senior loan officer, Marissa, knew how to conduct her business well.”
–Hari R.
“The process was very smooth.”
–Lynn I.
“Personal service, great approach, best value, and amazing service overall.”
–Michael L.
“I liked all of their personal details. They worked effectively and they had great timing. I appreciated the program setup they offered.”
–Donovan M.
“I have enjoyed their service.”
–Milan P.
“I liked that I didn't have to go anywhere. I just had to sign the paperwork that arrived in the mail. The whole process was very easy.”
–Joann S.
“The one-on-one personal service I received was great.”
–Gilbert W.
“Their personal assistance regarding my matters was great.”
–Danny W.
“They had good follow thorough and incredible knowledge. They were helpful. They got us the best deal.”
–Mohamed A.
“I loved the fact they were personable. Crystal was absolutely wonderful.”
–Betty R.
“I liked the personal service. I felt like he found the right deal for me. He helped me. He navigated me through all of the paperwork to find what worked best for me. The whole process took place on the phone. That was convenient for me.”
–Douglas H.
“I liked their personal service. They solved a difficult problem of mine. I received good results.”
–Craig S.
“I liked the simplicity of it all and how straightforward they were with me.”
–Frank Y.
“They were empathetic in helping me stay in compliance with the loan.”
–Erma W.
“Christa was very responsive.”
–Catherine C.
“I like the competitive rates.”
–Matthew M.
“I liked the person that I dealt with.”
–Lorna B.
“The person I dealt with had a fast response time.”
–Peter C.
“They made it easy.”
–Brick C.
“I like the depth of knowledge that they have of their products.”
–Mark L.
“They were willing to answer my questions impartially without trying to sell me on their services. I also liked that they sat down with me during all of the paperwork.”
–Robert R.
“Everything was well explained. They were fairly thorough. They walked me through everything.”
–Martin S.
“I felt that Jay went out of his way to work with me.”
–Arlene W.
“They did a good job.”
–Benjamin B.
“They have good, timely communication with their customers. They seemed to be pretty thorough with the details.”
–Daniel M.
“Jay was very prompt on returning phone calls and making himself available.”
–John F.
“The service I received from them was good.”
–Esra E.
“Christa was very quick, reliable, and dependable. She was very good.”
–Isaac H.
“The interest rate was good and everybody has been kind and helpful.”
–Romeo A.
“We really liked Jay, he's helped us a couple of times, he gave us good advice and he gets back to you right away, he's the best.”
–Peter R.
“Marissa.”
–William R.
“I would recommend them in a minute, the agent went way out of her way to help us, the office was all very nice.”
–Richard D.
“The agent Julio, he was very through.”
–Pedro A.
“Personal attention.”
–Jill N.
“They were very good.”
–Elizabeth C.
“Great guy, knowledgeable, straightforward, trustworthy.”
–Stacy M.
“Very nice, pushed my loan right through.”
–Dorit G.
“I've been treated well and I like the customer service.”
–Roberto T.
“Very personable and always available.”
–Stacy F.
“Jay.”
–Joshua J.
“Courteous, helpful and seemed to care more about me than the buck.”
–Nancy L.
“I've known the Sophia Sofnas for years. She always gets me the best rates, I have complete confidence with them.”
–Nigel S.
“Smart and he covers all the different kinds of loans out there and explains them.”
–Laura B.
“Service.”
–Deborah L.
“I referred him to some people, I put him under a lot of pressure because I needed to lock down a rate before I left town and he pulled through for me.”
–Paul G.
“Professional, thorough, responsive, saved me money.”
–Craig S.
“Friendly, accommodating, intelligent about our needs, good research, they got us a good deal.”
–Jeffrey M.
“Efficient and kept things moving.”
–Jonathan W.
“Margie.”
–Gina M.
“Everything went well.”
–Ella P.
“They were good.”
–Mario F.
“Everything was good, I referred a couple of coworkers.”
–Reena C.
“They did a good job, whenever I asked for something, they responded.”
–Arnold B.
“The service was good and fast.”
–Arturo R.
“I had no problems.”
–Louise J.
“He was very nice and answered all my questions, very helpful.”
–Mary J.
“The loan itself.”
–James B.
“Right on time.”
–Linda S.
“Very professional.”
–Bruce Z.
“I did everything over the phone, both refinancings, and they went very smoothly.”
–John C.
“I worked very close with the broker and that was nice.”
–Kevin H.
“It went smoothly.”
–Walter H.
“They're very friendly and helpful, and we keep going back.”
–Jerome T.
“Everything was okay.”
–Danilo N.
“His ability to find arrangements and many different options.”
–Robert M.
“Professionalism.”
–Lisa H.
“Professionalism of the broker.”
–Kathleen G.
“Prompt service.”
–Kay B.
“My account manager Melissa is great.”
–Michele G.
“They were friendly, informative and quick.”
–Rita T.
“Very fast and professional.”
–Penprapa A.
“Personal service.”
–Richard S.
“They handled everything.”
–Charlotte C.
“Everything: this is the second time with them and it was very easy.”
–Paul J.
“They did a good job.”
–Donald R.
“Efficient.”
–Rene L.
“I got satisfaction.”
–Mark S.
“Everything was on time, everything done thoroughly, very truthful.”
–Mark N.
“The agent who helped me was great.”
–Claudia T.
“We got the loan.”
–Linda S.
“They were good.”
–Oscar D.
“He returned my calls and he was honest, creative, and hard-working.”
–Sean S.
“Everything came together well and there were no problems.”
–Michael F.
“I had confidence that they did research on my needs.”
–John N.
“They were really fine.”
–Jennifer M.
“Jay was very professional.”
–William P.
“There were never any problems.”
–Alan D.
“They were thorough and responded quickly.”
–Lisa V.
“Very good broker.”
–Craig S.
“Personal service.”
–Taylor S.
“Responsive.”
–Lisa H.
“Customer service.”
–Vera C.
“Reliable, good follow-through.”
–Stuart B.
“The free miles.”
–Susan S.
“Everything was done excellently, all the arrangements were made by Jay and everything was smooth sailing.”
–Anna C.
“Everything was up front, I didn't see anything hidden.”
–Enrique O.
“Responsive and quick to act, friendly.”
–Rebecca S.
“They speak Spanish.”
–Irma D.
