The following are verbatim customer responses from research that American Ratings Corporation conducted between January 2007 and March 2010. Customer last names have been initialized for privacy.
“Quality and price, I have had my deck for eight years now and their service was the best refinishing job that was ever done on it. Their pricing was reasonable and they have a good service. I have no complaints about them at all.”
–Allen M.
“They were prompt and clean.”
–Bob Z.
“First of all, the wood was restored to its original color. They charged us for the deck, but they also did some other things that were not part of the quote and they didn't charge us for them. We have a wooden swing bench and a wooden bench box. I didn't even think to ask them if they would do them as well, but they actually offered to clean them for us at no extra change. They did a great job. We referred a friend to them, and he also felt they did a great job.”
–Bob T.
“They did a nice job on the fence and the deck. They worked quickly and carefully. I had some orchids that they had to move and they didn't break any of them. Sammy came out. He was very personable.”
–Carolyn T.
“The service, he follows through and he keeps his word. If he says he is going to come back and do something, he follows through, shows up, and you don't have to call him with a reminder asking where he is.”
–Daisy Y.
“Give them an '11'. Their professionalism and their promptness, they deliver what they say they're going to deliver, and their pricing is right.”
–Ed P.
“He was very prompt. He was here when he said he was going to be here. He told us what he was going to do. If he noticed a problem, he told us what possible outcomes to expect. Overall, he did a great job. I felt he was very trustworthy.”
–Janet A.
“They are fast. I like their quality and their natural color process work. I like the natural process and how it will extend the life of my deck. My deck looks amazing. Also, their service is good. They have squeezed me in both times for an appointment. I am a happy customer.”
–Jessica R.
“They are very competent. They have been doing my deck for the last ten years. They do a good job.”
–Joe L.
“I liked everything about them. The professionalism of Sammy, and his candor with the estimate. I liked his work ethic and all of his people. Really, I can't say enough good things about him. Of all of the trades I've worked with, he's one of the best.”
–Julia D.
“He explained everything. I have a synthetic deck. It's not wood, so it can't be cleaned the usual way. He was very knowledgeable, informative, and personable. I would definitely use him again.”
–Magie F.
“They were on time and attentive. The owner was really nice.”
–Shideh N.
“Can I give him a '100'? In all of the homes and remodels that I have done, I have never used a vendor who was as good as Sammy. He was responsive, he didn't ask for any money in advance, and he didn't stop doing the job until I was perfectly satisfied. He exceeded all of my expectations. He was simply the best.”
–Yvonne R.
“Dependability, they were here when they were committed to being here.”
–Jennifer Z.
“They are punctual and they do what they say they are going to do. They are polite and good workers.”
–Karen S.
“They were very responsive and they did a good job.”
–Nicole M.
“They did a great job. I liked the work they did and the price was good. It was a great value. I was very happy with the overall experience.”
–Scott S.
“He explained everything he was going to do. I liked his confidence. I could tell he had done it a hundred times before by him being confident with what he said.”
–Stan D.
“They got it all done, they did a pretty good job, and we felt the price was pretty fair.”
–Barbara M.
“The men who did the work were very nice. They had done work for me previously and the refinishing projects held up for at least a year.”
–Jackie M.
“They did good work, and they were nice people.”
–Barbara H.
“I had outstanding communication with them from beginning to end. They did everything they said they would. They were on time, and they were very considerate. I liked how they cleaned up after themselves.”
–Claire L.
“Sammy did a very thorough job.”
–Clyde C.
“Quality, and they cared about my satisfaction. There was one small hiccup, but they were very concerned about fixing it so I would be happy. Sammy was awesome.”
–Damian V.
“They did a top notch job. They were excellent.”
–Gary B.
“I thought their price was fair. I felt like I received real value for my money. I liked their promptness, and they were pleasant. Their workers were professional.”
–Gwen Q.
“We use them every two years, per their suggestion. When they say they are going to do something, they do it for the price they quote. They did a fantastic job in light of so many years of neglect that preceded them.”
–Irene B.
“The customer service from start to finish, they were accommodating, polite, and professional.”
–Karen G.
“I have used them twice. I plan to use them again soon. They are courteous and friendly. They do a good job. They are very good at what they do.”
–Rafael R.
“Their quickness and thoroughness, and they went over the project with me. They were very attentive and gave me a proposal right away.”
–Walter C.
“The guy that came out to do the job was great. Sammy worked with us to get the correct stain color that we needed. He ensured that we were satisfied by going out of his way on several occasions. That is something you just can't get with larger companies.”
–James H.
“They cleaned my deck really well.”
–Oscar V.
“Sammy is very communicative. They are very thorough, and they clean up their mess afterwards.”
–Tammy M.
“They came in and did the job without any hassles. They were finished when they said they would be. We have used them on several occasions, and we were happy with their service each time.”
–Tom D.
“The quality of the job and the cleanliness, the finished work was great. I have used them on three separate occasions.”
–Frederick M.
“They did a good job quickly.”
–Kim M.
“They are reliable.”
–Philip T.
“They were pleasant.”
–Richard K.
“They are very personable.”
–Simon J.
“They were helpful, prompt, and they came when they said they would. They cleaned up after themselves, and they were very discrete. It only took them a couple of days to complete the job. I have used them several times over the past four years, and they never fail to exceed my expectations.”
–Tim B.
“They were prompt and quick. They didn't linger around.”
–Todd C.
“I liked that it got done. I have used them twice over the past couple of years.”
–Tracey C.
“They were on time and professional.”
–Antonia T.
“Sammy was nice and pleasant.”
–Yen L.
“They did a pretty good job for a reasonable price.”
–Wayne S.
“They were prompt, reasonable, and they did a good job.”
–Adele S.
“We have used them repeatedly over the past 8 years. We are very satisfied with them.”
–Allen Z.
“They were very good, and they came in a short time. They did a wonderful job. We are very happy.”
–Anna R.
“They were excellent. They handled everything just right. They were clean and careful.”
–Barbara D.
“I thought their service was good.”
–Bayardo G.
“We have used them the last two to three years, and we like the owner. He is the only one I know who does this service.”
–Betty C.
“They were very efficient.”
–Bill A.
“They were great problem solvers for me. I was very pleased. They did the best job they could for me.”
–B. B. P.
“They were very easy to work with, and the work was done efficiently.”
–Cala G.
“The work they did was perfect. The deck they restored looks brand new.”
–Celeste L.
“They showed up on time and did a good job.”
–Cheri S.
“They were responsive, on time, and friendly. They were just excellent. I recommend them to everyone.”
–Claire M.
“They were prompt, careful, and efficient.”
–Cynthia C.
“They were very friendly and honest.”
–Dan M.
“It was done quickly, professionally, and at a good price. I had another company start the job on a fence, but they were twice the price.”
–Diane G.
“The guy that owns the company is thorough, quick, and easy to work with. He was very professional.”
–Diane M.
“They are very honest, and I like the work they did.”
–Doris N.
“I was very happy that they made my deck look brand new.”
–Dorothy F.
“It looks gorgeous. I love it.”
–Ellen
“Responsive, responsible, great service, and professional.”
–Emanuel R.
“I liked that fellow that came out.”
–Emilie S.
“They're professional.”
–Greg A.
“They committed to a schedule well in advance.”
–Greg V.
“They were thorough, and everything turned out perfect.”
–Gretchen S.
“I like the fact that you only have to have the restoration process on the fence every two years.”
–Irene T.
“Sammy is a very hard worker, and he gives 100% for each job he does.”
–Jay
“They were quick, efficient, and very clean about everything. I liked the fact that they covered the sliding glass doors completely in plastic. I would definitely use them again.”
–Jeff G.
“They showed up when they said they would, stayed within the quote they gave us, and did a great job. We are very pleased with the quality of the work we received.”
–Jeff K.
“Their prices are reasonable, and Sammy is a good guy.”
–Jerry A.
“I like the material they used to refinish the deck, and I really like Sammy. He is very personable.”
–John H.
“The quality of their work.”
–Kaye W.
“They arrived on time and did a good job.”
–Lana Y.
“Sammy is great, and the crew arrived on time and did a nice job.”
–Linda C.
“I really like the way they clean up after themselves.”
–Linda K.
“They did a great job. We are very happy with the outcome.”
–Lisa B.
“They came out when they said they would, did a good job, and we are very satisfied with their work.”
–Marcia M.
“They responded quickly, and everything worked out well. Their prices were also fair.”
–Marjorie G.
“Sammy is the best. His work is wonderful, and I enjoy talking with him.”
–Marlene M.
“The people gave us great service.”
–Mary B.
“They were quick, professional, and they cleaned up after themselves.”
–Mary Lynn C.
“There were several things that we liked about them. First off, they worked quickly, they came on time, and they did a good job. Also, the fellow who owns the business was very courteous. I was very impressed.”
–Michelle K.
“He's just a perfectionist. He's a very nice person, but primarily his work is superb.”
–Miriam C.
“I just think the entire process of restoring the deck is very well done. They are professional people and very good about scheduling and explaining the process. The product is excellent.”
–Patty N.
“I would absolutely use them again. They worked with my schedule and fit me in because I was having a party. They are professional and knew what they were doing. They moved everything off the deck and they were courteous. They did a beautiful job.”
–Paula S.
“He does my decks every year. Sammy keeps his appointments and he does exactly what he says he's going to do. Sammy's a good guy and he does a top flight job.”
–Paxton D.
“He did a good job and a complete job.”
–Randy P.
“They are very nice and the deck looks fantastic. Everyone else's deck is all black and mine looks really good. We've had them come out several times.”
–Regina V.
“Everything! They do fantastic work. They are on time and prompt.”
–Rochelle C.
“They were professional, prompt, cleaned up after themselves and kept within their pricing.”
–Sally L.
“They came out and finished the work on time, and they were extremely clean. They did a very professional job.”
–Sandra W.
“The quality.”
–Scott C.
“I liked their promptness of getting the job done when I called them. I've used them twice and have recommended them to friends.”
–Shirley T.
“They were awesome. They were thorough, and they knew what they were doing. Sam was great, and he knew what he was doing.”
–.Terry J.
“They came and cleaned our decks. They were great.”
–Terry K.
“I used them before. His personality is great. He made recommendations and I followed them. I am happy with the work.”