Engineered Soil Repairs, Inc. Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between March 2002 and March 2010. Customer last names have been initialized for privacy.

“I really liked the way they worked with me. I was falling behind with having my floor pulled up. He was lenient with that and he gave me several hints on how to make it easier. There was a lot of good communication. I wasn't left hanging.”
–Debora M.
“Their knowledge and expertise in the field.”
–Fran K.
“They did excellent work in a timely fashion.”
–George N.
“They were fast and they got the work done. They knew what they were doing.”
–Gerald P.
“They were professional, courteous, and clean. They came when they said they would.”
–Herb S.
“They are the best in the business in terms of what they do. They are credible. They are very reasonable about their approach and they have integrity. Steve O'Conner has a tremendous reputation in the business.”
–Kevin M.
“Everybody was articulate. They seemed to know what they were doing.”
–Marvin C.
“Everything, they started the work on time, updated us as needed during the final walk-through, and they finished on time. They were very efficient.”
–Meghan G.
“They did the work that we asked them to do. They did it very professionally. The result looked better than we had initially anticipated.”
–Nancy J.
“They left the place respectively clean. They were very good to work with. If I had an issue or a question, they were willing to discuss it with me. They were very good about taking the time to discuss what they were doing and how the project would go. The communication was good. They did a beautiful job.”
–Nancy H.
“The representative was very thorough and detailed. The crew was excellent and everything was on time.”
–Robert D.
“They did what they said they would do, when they said they would do it. The staff and the engineers were very courteous. Everybody, from the engineer that we worked with through the guy at the bottom of the totem pole, was polite. They told us the schedule and they did the job a little bit faster than they had planned. Also, they did everything they said they were going to do. They were terrific.”
–Stephen E.
“I thought they worked really hard. They were efficient and they cleaned up after themselves. We were very happy. It seems to have worked.”
–Steve F.
“They were very professional and great people to work with. They cleaned up each and every day. They were a good company. It was a great experience.”
–Tracy H.
“They explained everything to me. I thought they were pretty efficient in performing their tasks.”
–Bill Z.
“Their quality of work.”
–Casey N.
“They were always happy and friendly. Whenever I called with a concern, they always addressed it in a good amount of time.”
–Elizabeth W.
“They seemed to know what they were doing.”
–Louanne D.
“I thought the supervisor was very helpful.”
–Alvin K.
“Work efficiency.”
–Brian R.
“The courtesy of the crew.”
–David H.
“Probably the quality.”
–Joe B.
“I liked their attitude. They were very nice people. They did satisfactory work. I was happy with their work.”
–Clifford S.
“Their responsiveness, and they are good. They back up their work. I have never had a problem with them. I have worked with them for 20 years.”
–Larry R.
“They were easy to work with. They were also easy to get a hold of when I needed them.”
–Don W.
“I thought the crew was very clean. After they left, they cleaned the property and picked up their tools.”
–Helen M.
“Very professional and conscientious, they were really focused on doing a good job.”
–James P.
“They were outstanding. They were here when they were supposed to be, and they knew how to solve problems when they occurred.”
–Jerry B.
“They were efficient, friendly, courteous, and on time. They also cleaned up after themselves.”
–Lucinda O.
“The service was excellent. They were prompt, and they had technical expertise. They finished within the time period promised.”
–Omar V.
“They were just great. I can't pick out just one thing. They were prompt, and their clean up was good.”
–Penelope B.
“Relatively quick response.”
–Jim W.
“They kept the jobsite very neat.”
–Nicole G.
“They were very responsive and courteous. They did a great job.”
–Chris H.
“I thought the bid was accurate. They did what they said they would do, and they kept me informed about the status of things. They were very direct and honest about the project. I didn't feel like I was being cheated at all.”
–Gary W.
“I thought they were very efficient, and their crew was very organized.”
–Gretchen K.
“All of them were very helpful with advice and recommendations.”
–Mrs. A.
“They were quick to respond, and they were able to do the work in a short period of time.”
–Helen S.
“They had a good design. They poured a new foundation for me.”
–Wilson K.
“They seemed very professional.”
–Sandra J.
“They explained what they were doing.”
–Jack M.
“Their foreman was pretty good.”
–Jeremy F.
“I liked that they came on time, and they did the work that they said they were going to do.”
–Margie B.
“Knowledge base, they're wonderful.”
–Jane C.
“The work is excellent, the people are great.”
–Mark T.
“We use them mostly for litigation reasons.”
–Edward B.
“They're the most knowledgeable, and they're cordial.”
–Patricia M.
“Impressed with the work and the cost.”
–Phil W.
“The estimate was clear and precise, the work was prompt and complete.”
–Kris R.
“Extremely professional, absolute knowledge and quality contractors.”
–Mr. S.
“Prompt, get the estimates to us quickly and they do a good job. Our customers are happy with them; we get no complaints at all. Use them all the time.”
–Wayne B.
“They're prompt with estimates, and they complete the work when they say they will.”
–Barbara
“Fast; they told us what our options were and prescribed the best way to proceed and did it.”
–Mick F.
“Nice people and they did their job.”
–Dallas C.
“The quality of their work, and the accuracy of their quote.”
–Luis R.
“They're wonderful to work with. They know what they're doing. They're honest and their prices are more than fair.”
–Torrey H.
“Overall, their excellence.”
–Leon S.
“Qualified contractors, top notch results.”
–Gerry L.
“Professional, quality work and it was completed right on time.”
–Ernie R.
“Very professional.”
–Christine N.
“They were recommended by other property management groups.”
–Raymond C.
“Knowledgeable, professional and they meet expectations.”
–Danusia Z.
“Professional, knowledgeable, prompt.”
–Sherrie K.
“They're workmanship is top-of-the-line.”
–Richard M.
“Responsive, quality minded.”
–Mr. B.
“They're thorough and the work is complete.”
–John M.
“Their customer service and excellent work.”
–Al M.
“Punctual, thorough, and if we had problems they were very responsive.”
–Neal M.
“Reliable, competent, committed to their work.”
–Ann P.
“Professional, clear in their explanation of the process.”
–Alan B.
“Professional and reliable.”
–Robert H.
“Quality of their work, and their knowledge.”
–Bruce A.
“The person that came out to give us an estimate, he was knowledgeable and professional.”
–Helen S.
“They were prompt, so knowledgeable and very neat about the work.”
–Christine F.
“Their knowledge, and ability to meet our needs within a reasonable timeframe.”
–Victor R.
“Thorough and knowledgeable.”
–Carol B.
“They were on time when they came out for an estimate and they do quality work.”
–Susan C.
“They were great, reasonable estimate, quality work.”
–Marilyn R.
“Very efficient, I felt they knew what they were talking about and the results confirmed that.”
–Mark G.
“Professional, on time.”
–Doug K.
“Thorough, both with their explanation and their work.”
–Penny R.
“They told us exactly what was needed and what they were going to do.”
–Steve T.
“Thorough with the work they do, time-considerate.”
–Lin Y.
“Their work, it's more than satisfactory.”
–John W.
“Very thorough, most knowledgeable.”
–Tracy P.
“They outlined what we could expect and they were right on target.”
–Craig M.
“Prompt with the estimate, on time with the work.”
–Mary R.
“Prompt and they did a very nice job within the time allotted.”
–Bob M.
“They're knowledgeable and our clients like their work.”
–Carol T.
“I guess it was their knowledge and presentation.”
–Mr. P.
“Quick, responsive and they clearly explain everything.”
–Karen M.
“My husband's the yard man, so I'm sure he was pleased with their knowledge.”
–Ulysses H.
“Quality, knowledge, on time.”
–Edie R.
“Highly qualified in what they do.”
–Mr. C.
“I appreciated their quick response, the fact that they completed the work in a timely manner.”
–Fred V.
“Kept me informed, each step of the way, explained it really well.”
–Gusty W.
“The people are nice, and the work is beautiful.”
–Richard C.
“Professional, quality, prompt.”
–Jerry W.
“Thorough, quality oriented and professional people.”
–Marilyn J.
“People are so nice, friendly, accommodating.”
–Corrine A.