E.G. Electrical Services Inc. Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between May 2008 and March 2010. Customer last names have been initialized for privacy.

“The guy was perfect. I just thought he was great.”
–Alyona E.
“He's honest, punctual and good at his trade.”
–Andrea C.
“Ed is very easy to schedule with and very good with customers.”
–Arno Z.
“I liked his follow-up. He came back to complete what was unfinished.”
–Barbara T.
“We have used his services more than once. He is very responsive and follows through. I remember one of his projects required a PG&E inspection. He followed up regularly with us to see if PG&E had come out, but he didn't have to do that.”
–Mario L.
“He's dependable, reliable, he follows through and follows up. He is awesome. A friend referred him to us, so we used his services several times. He even came out at night to make sure our lights were okay. He worked with my schedule. It was great.”
–Nancy W.
“He's a great electrician, competent and professional. He went out of his way to make recommendations and just provided excellent service.”
–Bob B.
“He's personable, efficient and he does an excellent job. He really knows his electrical work.”
–Kay K.
“He is professional, on time, polite and courteous. The list goes on and on. We've referred him to others. He has done work for my business as well as my home.”
–Shannon S.
“He's always on time and he communicates very well. I am very satisfied with him.”
–Diane S.
“The customer service was good. They were personable and answered all of my questions immediately.”
–Sarah L.
“I liked his honesty and promptness. He was also clean and finished when he said he was going to finish.”
–Linda C.
“We love Edward. He knows what he is doing and does it well.”
–John B.
“He was very good. He was also clean. I terribly dislike people that leave a mess after they do the work, but Edward was very clean. He was very respectful and came up with recommendations. He rewired everything in the attic and did a great job. I was impressed. We lived through the aftermath of having someone flip a house when we bought it, doing everything as cheaply as possible. Having it done correctly was refreshing.”
–Bruce K.
“He is very professional and listens to the customer. If we had any questions after the job was done, he would answer them. He is just a very wonderful man.”
–Humberto R.
“He did a wonderful job for us. I would highly recommend him.”
–Eric S.
“Their promptness, they came out right away and fixed the problem.”
–Felix S.
“He was amazing. He was efficient, clean, polite and his prices were good. He was just an all-around good guy.”
–Kris K.
“I trust his expertise. I felt like he was fair and I knew he would do a good job.”
–Fred A.
“He was very professional, organized, neat and tidy. Our fuses were old and we could have patched them up, but we really needed them replaced. He did the job so well, my wife posted a recommendation for him on the neighborhood website.”
–Denise C.
“The whole experience was great. He and I got along well and he found some things that I didn't know existed and fixed them.”
–Dorothy R.
“He's super. He does good work and knows what he is doing. He is also clean.”
–Greg F.
“They are very professional.”
–Greg P.
“He came here quickly and did a good job.”
–Carolyn S.
“I've used him three or four times for different projects. He does really good work. He is very personable, polite and clean. I'd highly recommend him.”
–Susan P.
“He did what he said he was going to do. He was on time and willing to make any necessary changes. He also stood behind his work. He is just a very nice person to work with.”
–Irene R.
“He seems to be very professional. He doesn't overcharge.”
–Mike P.
“He was very professional, prompt and reasonable.”
–Roxanne W.
“The quality of his work, his efficiency and he came out promptly to my house.”
–Patricia L.
“He was able to get the job done quickly.”
–Jeff R.
“Reliability, I refer him to all my clients.”
–Carol W.
“Professional service and reliable, I thought it was excellent.”
–Joelle W.
“He was very professional. When he had a problem, he stayed with it until it was solved.”
–Paula B.
“He's very competent, responsive and professional.”
–Barbara M.
“Very helpful, honest, straightforward and on time, he actually arrived five minutes earlier than when he said he was going to be here. I am very happy with his service. He is very good.”
–Dawn T.
“He does his job very well.”
–John T.
“He is wonderful. We practically adopted him. He is extraordinarily honest with great customer care. As a real estate agent, I usually run into quite the opposite.”
–Kathy S.
“We've had them forever. They're knowledgeable and polite.”
–Lorry H.
“He's a good guy. He knows what he is doing, charges a fair price and does what he says he will do.”
–Lary M.
“He is very good. He's very polite and informative.”
–Leanore L.
“I just called him about some commercial business recently. He is very prompt, and when he says he will be there on a certain day, he's there. He is very detail oriented and cleans up after the work. If he needs to cut out holes in the walls, he patches them up when he's done. He makes it very easy to go on to the next phase.”
–Les G.
“He does the work really well. He is respectful of our house and very professional. He is a really nice guy.”
–Lesley T.
“Things were done quickly and he was very polite. We were happy with the results.”
–Yolanda D.
“Very much on time, very clean, very friendly, but yet he gets down to business. He returned my phone calls, which was a biggie. I really liked everything.”
–Gary L.
“I felt like I could trust them.”
–Kimberly K.
“He has very good customer relations and explains things. He is very personable, timely and the quality of the work is good.”
–Martha H.
“His cleanliness, the way he works and his timeliness, when he says he will do something, he does it.”
–Doug B.
“He did good work on time.”
–Max B.
“Their prices were very competitive and the service was outstanding. I thought the work he did was spectacular.”
–Mike B.
“He did the work right without trying to do extra, unnecessary work. I thought his prices were very reasonable.”
–Skip W.
“He answers right away and gives you great information and service.”
–Patricia L.
“He is very thorough and his prices are very fair. He is a really great guy to deal with.”
–Patrick W.
“He always gets back to us right away when we email him. He was always willing to talk and do some things differently. He has a very nice manner.”
–Sue H.
“His responsiveness and attentiveness, if you need something, he is there.”
–Diane G.
“He was on time, responsive and he did quality work.”
–Carol R.
“His work is high quality. He always comes on time and his prices are good. He's an honest person.”
–Rene C.
“He went above and beyond the call of duty. He far exceeded my expectations. The thing that mattered the most was that he said he was going to come back to complete a section that needed to pass inspection. He came back and did what he said. He was professional and he cleaned up. I was so proud of the job.”
–Rene J.
“We've used him for years. He's very honorable. We've recommended him to a number of friends. He's a wonderful man.”
–Roberta B.
“He's extremely personable, very professional and explains everything. His prices are not the least expensive, but he explains the reasons. We felt very comfortable with his explanations.”
–Rozanne C.
“He's wonderful. He's efficient and he comes when he says he will. I like him a lot.”
–Sandra M.
“He is prompt and he gives great service at a fair price. I was very happy with the work he did for me.”
–Terry C.
“He seems to know what he is doing. He's in and out in no time.”
–Christina B.
“His professionalism, and he returns calls quickly.”
–Kathleen B.
“He's efficient, he does the work really well and he is easy to work with. I've used him several times and he's always been very helpful.”
–Joy H.
“He contacted me back right away. He really understood what I was talking about when I spoke to him. He explained everything in terms I could understand. His work was really good.”
–Virginia K.
“Friendly, courteous, on time, they did a fine job.”
–Jean H.
“He keeps his word. His prices are also very good.”
–Walter H.
“I like their timeliness, thoroughness, their explanations and their ability to work with me. Edward makes it very clear and easy.”
–Andy B.
“He was able to perceive a problem quicker than the average electrician. He saw the problem and knew how to correct it.”
–Abby M.
“He is trustworthy and professional. The job was done on time.”
–Bonnie P.
“He is prompt, he knows his stuff and he is willing to work with you.”
–Jessica C.
“He was a fine young man, reputable and honest.”
–Clayton B.
“I actually liked that he was easy to schedule via e-mail. A lot of contractors don't offer that. Their prices were lower than the prices of other contractors that I talked to.”
–Darlene W.
“He is very knowledgeable about his business.”
–Debbie W.
“He did a good job and had a nice personality.”
–Dee S.
“Ed was very clean, professional, courteous and prompt.”
–Evan E.
“He is very professional and very thorough. He makes suggestions about things that might work better.”
–Bill A.
“I thought Ed was very professional and clean. He also seemed very honest.”
–Barbara P.
“He was knowledgeable, quick and efficient. He also followed up and followed through.”
–Kelly G.
“He's neat, clean and gets the job done.”
–Lina W.
“He's prompt, he calls me back and gets the job done.”
–Pat C.
“His work is fine. I have recommended him to many of my friends.”
–Nadine D.
“He is at the top of my list. I like his professionalism, timeliness, dedication and attitude.”
–Sevak M.
“He was very thorough and always asked me questions to help me clarify what I wanted him to do. He also made suggestions.”
–Adina N.
“He is very responsive and kind. Edward really works until he can fix a problem.”
–Aileen D.
“He has many attributes. I would say what I liked best is his overall ability to communicate and speak in plain English to a layman such as myself.”
–Bob F.
“He did a good job.”
–Carol S.
“We had six electricians look at the issue. Half of them were unscrupulous and I wouldn't touch them with a ten-foot pole. Edward was more professional than the other six electricians we considered hiring. I paid him for a report and he was far superior.”
–Eddie S.
“He is prompt.”
–Milli J.
“They're very customer orientated.”
–Nina T.