Earl Farnsworth Express Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between August 2002 and March 2010. Customer last names have been initialized for privacy.

“I would give them an '11'. I have used them before, and I was extremely happy with them. I would use them again. They were very accommodating and helpful. They made it easy, and they had everything under control. They cut down the stress of moving. I was so happy with them that I got them lunch.”
–Anita W.
“They are reliable, smart, and conscientious.”
–Anna M.
“I thought they were very efficient, reliable, and reasonably priced. I didn't really have any complaints.”
–Beverly G.
“They moved our stuff without problems. The office staff, and the packers were very friendly and helpful. The packing was efficiently and carefully done. We had no breakage. They cleaned up all of the boxes when they were finished, and everything was done right on schedule.”
–Beverly P.
“Their ability to maintain dates and times and the ability of their staff to be frank, yet cordial, when explaining what could and could not be done.”
–Bruce C.
“They did everything they said they were going to do. Everything was professionally done. They were very helpful. When plans changed, they were very accommodating every step of the way. They were just fantastic.”
–Carol M.
“They were on time, pleasant, and amiable. They did the job.”
–Claire G.
“They were professional, efficient, and courteous. They got the job done, and there were no scratches or damages to my furniture. They did a fine job, and the price was good. I would definitely use them again.”
–Clark R.
“Their service has always been good. They are always efficient, professional, thorough, and courteous. I have a great admiration for the company. They do a wonderful job. I have used them the last three times I've moved, and I am sticking with them.”
–Don B.
“They are like family. They've done a bunch of moves for us. They've been extremely helpful, and they take care of everything.”
–Duncan D.
“They were very attentive to what I needed, and they did a top notch job. They were total professionals all the way around. They moved me perfectly, without breaking anything.”
–Greg A.
“The people were nice. They did what they said they were going to do. They handled everything with care.”
–John B.
“They know what they are doing, and they know their stuff. They are very personable, efficient, and qualified.”
–Justine D.
“They were good. They did what they were supposed to do.”
–Ron G.
“They were very thorough, and they came in below the estimate.”
–Terry W.
“They showed up on time. They worked efficiently and carefully. They did a good job.”
–Darrell H.
“They are professional and careful.”
–Fairfax R.
“They recommended an organizer who was absolutely fabulous.”
–Nancy O.
“They worked quickly and carefully. They were very pleasant to deal with, and I felt confident in their handling of my stuff. It was not easy on the delivery end, because I am up a flight and a half of stairs, and it was raining that day. They handled it really well.”
–Richard E.
“They were great. They did the job I hired them to do.”
–Sherry B.
“They were very personable, and they had good attention to detail.”
–Betsy B.
“They were nice people. I thought they were really good.”
–Mark E.
“They are competent, and they seem to know what they are doing.”
–Ralph M.
“They were careful, and they came on time.”
–Virginia A.
“They were very polite and courteous.”
–Leslie C.
“Their professionalism, they were quick and thorough.”
–Carol Y.
“They came on time and they were professional.”
–Christine O.
“I liked his follow-up work and his attention to detail. He was very responsive to return phone calls. He was also very accommodating.”
–Dennis W.
“They were very dependable. They came on time and didn't break anything. The two guys were very helpful.”
–Elizabeth K.
“They do what they say they're going to do. They also do a neat job.”
–Helen H.
“They were very helpful and they did what they said they would do.”
–Julie L.
“They were on time and they did good quality work.”
–Keith B.
“They were able to help me out quickly.”
–Leonne B.
“They were perfect gentlemen, agreeable, friendly, and efficient. They were really lovely. I was impressed with them.”
–Lorraine K.
“They were efficient and courteous. They were just great.”
–Pat F.
“They were very courteous and efficient.”
–Phyllis O.
“The way that they very sensitively worked with my mother.”
–Sue N.
“They were professional and the move went smoothly.”
–Ted C.
“They were here on time and they were very cooperative. They packed everything well. Nothing was broken.”
–Ashton O.
“They were nice and on time.”
–Christine V.
“I like the crew. They're polite, they show up on time, and they just do a great job. They commit to what they say, scheduling wise.”
–Duane J.
“They always do what needs to be done. They're polite and professional. They always arrive on time. We wouldn't use any other moving company. They're great.”
–Gary M.
“They were friendly, thorough, and always available.”
–Jeff A.
“Quick, efficient, nice, and communicative.”
–Lynn T.
“They were good guys and they did good work.”
–David Z.
“They were very friendly and easy to work with.”
–Larry C.
“I just felt that they had the experience. They seemed to be service oriented. They had a lot of quality people who were organized. From the manager, to the owner, to the coordinator, to the movers, I could trust them.”
–Myume S.
“In general, they were attentive to details. They were highly recommended by friends. I found them to be generally conscientious and attentive.”
–Norma W.
“Carl dealt with me in a very professional manner. The crew was nice and polite.”
–Tim N.
“They were recommended by someone. They were very nice when they did the quote, prior to the move.”
–Lerene S.
“They were efficient and moved quickly. They did an excellent job of packing up and moving our things.”
–Carl H.
“They were very patient, and they did a thorough job.”
–Norman B.
“I had very good communication with Cal.”
–Gabrielle T.
“Their professionalism.”
–Joyce N.
“They were on time and efficient. I have used them several times over the years and so have my family and friends.”
–Tom B.
“They are just very personable and nice. They do it well, and their prices are fair.”
–Duane V.
“They are fast, efficient, friendly, and they know what they are doing.”
–Vicki M.
“Professionalism.”
–Les M.
“They're reliable. I have used them twice and would do so again.”
–Cindy W.
“The people who packed and delivered my things were a delight to work with. They spoke English and communicated with me, which was wonderful. They were careful when they packed my things, and they moved the furniture to the exact spot that I wanted it. They were really good.”
–Lucy S.
“They were very careful with my furniture and china.”
–Barbara R.
“They are fast, courteous and get the job done.”
–Leonard M.
“They were helpful and friendly, the move went well.”
–Regina R.
“They did what they were supposed to do, and were very polite.”
–John B.
“They were good.”
–Nicole
“They are easy to work with, on time and overall very professional.”
–Trish M.
“I liked the girl in the office. They are a good company and we have done business with them quite a few times over the years.”
–Laurie M.
“They were very professional and knew what they were doing.”
–Marty B.
“They came when they said they would and worked diligently.”
–Alan C.
“Moving is awful, however they took some of the pressure off.”
–Dick L.
“They are fast and courteous.”
–Bea K.
“He moved my father and they were very friendly and professional.”
–Norma B.
“They handled well a very complicated move.”
–Warren D.
“They were very nice people, I had to move my dad out of Smith Ranch and they were very helpful under the circumstances.”
–Bob B.
“They did what they said would do.”
–Adena
“They were very cooperative, willing and had good preplanning.”
–Bob G.
“They were friendly, helpful, and professional. I have used them quite a bit over the years.”
–Ed S.
“They came when we needed them to come.”
–George
“The man who set up the move over the phone was very nice.”
–Mary S.
“Efficiency, quality of packing.”
–Richard M.
“Did an absolutely great job for me and when my sister moved into a retirement home. Even the retirement center was incredibly impressed because they see a lot of shabby movers. My son had a piano moved by them and they did a great job then too.”
–Joe C.
“We've always used them and they are very professional in their moving; they are an outstanding company.”
–Bob C.
“They were prepared, thorough, fast, professional, and very friendly.”
–Steve N.
“Did their job well, didn't waste any time.”
–Edith H.
“They were very personable, very helpful, did wonderful work, they were on time and finished sooner than anticipated.”
–Jeanette D.
“They were intelligent, and committed to customer service.”
–Kathy F.
“On time, nothing was broken, they did what they said they would do and they packed very well to.”
–Frank C.
“Their lead person was easy to work with. They took good care of my things.”
–Kerry J.
“They're very polite and very patient.”
–John R.
“They were very professional and did a good job.”
–Jim H.
“They were on time; got the job done in good time and they had enough people on the job.”
–Norman V.
“Flexible and on time.”
–Barbara J.
“They have been in business for a long time.”
–Jock M.
“I've had bad experiences before and this one was a good one.”
–Kara C.
“They were carefu.l.”
–Dorothy W.
“They did what they were supposed to; quote was accurate.”
–Jean W.
“They did a good job and when they said they would.”
–Steven V.
“They were delicate in handling my things.”
–Jadda D.
“They are careful with things.”
–Joan C.
“They're professionalism.”
–Gail V.