Dublin Car Tek Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between February 2002 and March 2010. Customer last names have been initialized for privacy.

“They worked really hard to do the repair I needed within the budget I wanted. They were very polite and very communicative. I will go back there for all of my car repairs from now on.”
–Andrea E.
“Anytime I have ever had a problem or something little that needed to be fixed, they have always gone the extra mile for me.”
–Ashley W.
“I find them to be very accommodating. I feel confident that after they have done repairs on my vehicle, they have done what they say they have done.”
–Catherine G.
“They were my go-to shop for a long time. They were cheaper than the dealer, fair, thorough, and they were very personable.”
–Debbie C.
“They were very honest and forthright. They explained what they were doing, and they showed me the parts that they replaced. I thought they did a pretty good job.”
–Frank C.
“They were on time.”
–Gene P.
“They were courteous, and they got the job done on time.”
–Howard F.
“I took my truck there. They did a good job. They were pretty quick.”
–Michael B.
“Ryan was extremely helpful. I was in a car accident, and he came out to my house to look at my car. He was awesome.”
–Nick R.
“They are truthful, they try to keep the cost down, and they tell me what I may need to do in the future.”
–Peter M.
“They were finished on time, and they were nice people.”
–Richard S.
“The work that they did was excellent. I was very happy with them.”
–Steve I.
“They are very courteous and friendly. They do a good job.”
–Leo B.
“They seem honest and straightforward. They don't sell you stuff that you don't need. I am really happy with them.”
–Nick N.
“They seemed honest, straightforward, and they explained everything.”
–Tom K.
“The personnel, I have been going there for nine years. I just like them.”
–David S.
“They are reliable. They don't find extra things to fix.”
–Merv C.
“I think they do a good job for a fair price.”
–Richard B.
“They are honest and very good about giving you information about the repairs.”
–Steve B.
“They explained things really well, they were helpful, and they were honest.”
–Steve Z.
“Ryan is excellent. He is very detail oriented. I am happy with everything that he does.”
–Vamsi J.
“They seemed honest when diagnosing the problem.”
–Erik S.
“My car is fine.”
–Ben J.
“I felt like they were honest and knowledgeable about what needed to be done.”
–Elena D.
“Everything, the customer service is excellent. They call to say it's ready and it's done right the first time. Once, the car had a problem that they didn't foresee, but they fixed it for free. I was pretty impressed by that. The manager, Brian, and the technicians are very good. Ken is professional as well. We take all of our cars there.”
–George F.
“I liked their quality of service. They always called when they said they would.”
–Jeremy S.
“It was fast and convenient.”
–Johnny S.
“Brian and Ken, those guys are pretty cool. My dad, brother, and I all go there.”
–Keith T.
“I thought they were honest and efficient. They did what they said they were going to do.”
–Linda F.
“Everything was done to my specifications.”
–Matt G.
“They are always really nice when I go in there.”
–Mike S.
“They appeared to be very customer service oriented. It was just a very proactive customer service experience. They did the job on time and they called me when it was ready. I think they are doing really well.”
–Milton D.
“They were really quick, courteous, and thorough.”
–Pauline M.
“They appeared to be honest and they did good work.”
–Dave B.
“They seem very personable. They seem concerned about how they treat their customers and what they are doing.”
–Fran B.
“They are very accommodating. They get you an appointment as quick as possible.”
–Mike H.
“They were fast and efficient. The men seemed to be very nice.”
–Shyla K.
“I thought the guy I interacted with was friendly. It seemed like he wanted to provide a good service.”
–Cheryl W.
“Their honesty was refreshing.”
–Chris J.
“They got the job done.”
–Diane D.
“They are very quick with the repairs and their service is good.”
–Joe R.
“The efficiency.”
–Rory F.
“I thought their actual work was quite good. I was satisfied with my oil change.”
–Andy T.
“They were very professional and the quality of their work was great.”
–Victoria C.
“I got my CV Axles replaced correctly.”
–Nick T.
“I had a small thing done, but they did the job. It was a simple smog check and they did it correctly.”
–Tracy K.
“They let me know what was going on and kept me informed.”
–Lance A.
“They're courteous.”
–Kenneth U.
“We're considered valuable customers and that's a great feeling.”
–Tony G.
“They were honest and they weren't trying to pressure me into any other things I didn't ask for. They showed specifially what was going on and what they recommended, they didn't make me feel like I had to go beyond the kind of service I had asked for. They also have a shuttle and they are located near a bart station. The manager is also very nice.”
–Twila C.
“I liked their waiting room.”
–Jaime K.
“I liked the guy down there, he knows what he's talking about.”
–Terri F.
“They know what they're doing and are very professional.”
–Ken C.
“They vacuumed my car and service was first.”
–Alan L.
“The environment was pretty friendly, the waiting room was accomodating but I didn't have to wait for very long.”
–Marge H.
“They're very good, thorough, honest and do good work.”
–Richard A.
“They have good service and they're courteous.”
–Rodolfo G.
“They were professional, they made an appointment and were very friendly. They do good work because I have had no problems with my car since.”
–Senthil K.
“They did what they said they were going to do, performing as requested.”
–Bob B.
“They take care of their customers.”
–Elena L.
“The shop and the organization.”
–John M.
“They were quick and efficient.”
–Naomi D.
“They thoroughly explained what was wrong.”
–Helen V.
“They're personable.”
–Deepak J.
“Their shop is clean and organized.”
–Jackie Y.
“The customer service was good.”
–Hosai O.
“The quality of the work and the price.”
–Darrel B.
“They're good at auto repair.”
–Vijay C.
“The place was nice and they were friendly.”
–Robert B.
“The waiting time isn't bad.”
–David L.
“The customer service was good.”
–Alisa P.
“They quoted me a price and they stuck to it.”
–Agard R.
“They have friendly people and do what they say they will.”
–Armendariz J.
“I like the hospitality and they got the job done in a timely manner.”
–Bacho B.
“The owner and the staff were really good.”
–Baker R.
“Bart is knowledgeable, friendly and they have a very clean and organized shop.”
–Flint R.
“They are knowledgeable, fast, and accommodating.”
–Hagan F.
“I've had a few cars done there and I am totally impressed with their service.”
–Kruss D.
“They are fast and honest, I haven't had a problem with any of the jobs they have done.”
–Norman P.
“They are very nice, they are competent, and they do a great job in a sufficient amount of time.”
–Page J.
“I like his friendliness, how fast they work, and their professionalism. They take care of me and my car well.”
–Riggs E.
“They are very good. They accommodate for alternate transportation, they handle registrations from DMV, they find an appointment for me on short notice, the place is very clean and they have good coffee. Everyone from the mechanics to the lady who runs the office is nice and I like their personal touch.”
–Roe E.
“The service.”
–Sun T.
“They were fast.”
–Thomas R.
“They are able to service my 2 high end cars, a Lamborghini and a Porsche Boxster. They are friendly, knowledgeable and it is also one of the cleanest shops I have ever seen.”
–Tolentino F.
“I like the speed and efficiency in getting the job done.”
–Anthony J.
“They were able to accommodate me on short notice and the service was excellent. The shop and waiting room were very clean and comfortable.”
–Morales S.
“They informed me on what they're going to do with my car.”
–Ramirez C.
“I liked that they communicate well with the customer and they fixed everything.”
–Smith D.
“They are courteous, professional, and the service area is always immaculate.”
–Snyder M.
“They did their best and we were out of there.”
–Abreu J.
“They know what they are doing.”
–Albertson R.
“They were prompt and they did the job on time.”
–Dunlop S.
“They were knowledgeable and accommodating.”
–Soso S.
“They were conveniently located.”
–Stimson M.
“Treat me well, efficient, good work.”
–Richard A.
“The person I dealt with was friendly.”
–Advantec MFS, Inc.
“Fast and friendly.”
–Sarah A.
“Got a realignment done and I'm very happy.”
–Chandra A.
“Great customer service.”
–Jose A.