Find Local Companies Rated Highest in Quality
Draperies by Susan, Inc. Survey Responses
“Their prompt service.”
–Betsy W.
“They were very meticulous about measuring correctly. They installed everything well. I liked their recommendations. They didn't just come in and measure and say what we were getting. They made sure everything was okay. We had a couple of windows that were out of alignment and they pointed it out. We got them fixed.”
–Carol T.
“It did not take long. They came out, did the measurements, and installed it. Everything came out as it was supposed to.”
–Doris E.
“Many things, I was pleased with the way they were able to interpret my visions for the window treatments I created. From start to finish, everything went smoothly.”
–Hank H.
“They did a great job. I was very pleased.”
–Marcia A.
“The lady who came out, Chun, was very knowledgeable. She had a lot of great ideas and a lot of design experience. There were no glitches with anything. The installation was delivered as promised.”
–Rebeka S.
“The service was really great. I had no complaints. They were very good about the arrangements. The original person they brought in did not want to do the job, so they found someone else. They were very responsive. Everyone I dealt with was very personable. The accounting people were very nice and pleasant to deal with. They had a great sense of humor. They sent us an invoice which got lost in the mail. They were very cool about it.”
–Austin H.
“The personal attention, I've used them four or five times. Everyone who has helped me has been very attentive.”
–Bill B.
“I would have to say the quality of the materials, after they installed it, it fit well.”
–Breda R.
“Their customer service, they are reliable. I have no complaints.”
–Danny J.
“I liked their service. Everything was good overall.”
–Don S.
“The person who came out was knowledgeable and helpful.”
–George M.
“The girl who came out was very nice and sweet. She was very informative and made me feel very comfortable.”
–Gloria R.
“Everything turned out as expected.”
–Joan M.
“There were a lot of choices. They were very professional and they got things done without leaving a mess. I liked the cords.”
–Karla C.
“They had the product I wanted. I talked to them last and their bid was good.”
–Mary L.
“The very professional and personal service, it was a very positive and pleasant experience.”
–Sheila M.
“Efficiency.”
–Erwin L.
“They are quick and efficient.”
–Helen T.
“They made sure they did a good job, no doubt about it. I used them once before and I was so happy that I used them again. They were marvelous.”
–Katie M.
“They were very quick and pleasant to deal with.”
–Martha H.
“They're hanging on the window like they're supposed to. I like them. I just might use them again.”
–Mary W.
“I thought their workmanship was very good. The installer was very professional and did an excellent job.”
–April H.
“She was very helpful with choosing the colors.”
–Lily H.
“I had used them before and they were very good.”
–Pauline F.
“It was good. They came out really quickly.”
–Alan M.
“The people that I dealt with were very helpful. All of their work was perfect.”
–Audrey T.
“They suited what I needed to have done.”
–Betty N.
“They come within a week and they are prompt. I like that they come to my house and that the draperies come in less time than they say. I also like the installers.”
–Carol C.
“The quality.”
–Audrey G.
“They take the time to please and satisfy the customer.”
–Deborah J.
“The woman who came here to help me with them also helped me make the decisions. She quickly understood what I wanted. She showed me what would fit my wants. I also liked the installer. He was very thoughtful. He also took the time to discuss options with me.”
–Diane F.
“Aside from the quality of the merchandise, I liked the personal service.”
–Ron K.
“They listened to my concerns. The lady worked very well with me to get what I wanted.”
–Doris C.
“The quality and the way they were installed, they were very meticulous and careful.”
–Doug M.
“She is great with determining the type of material and color scheme. Her work is exceptional. What more can I say?”
–Julie C.
“I loved Chun. She was so knowledgeable and helpful. They came when they said they would. It was a good experience.”
–Joanne L.
“I liked the outcome of the product. I thought they did an excellent job.”
–Kathy R.
“Personal service.”
–Gene F.
“I guess I like Chun. She is just terrific. She has great taste and great people skills. I also like the product. We have been using them for many years.”
–Laura B.
“Their reliability.”
–Lou P.
“Accuracy, promptness, workmanship, and attention to detail.”
–Norma Y.
“They are thorough. They have good business practices and they are concerned about their customer.”
–Rhonda C.
“The job was done. They were very clean and they put them up very quickly and efficiently. My relationship with them was very good indeed.”
–Zpoa H.
“Reliability.”
–Claudia J.
“They came on time. They were very efficient. I got very good service.”
–Diana P.
“They followed up on a problem I had.”
–Anne F.
“It was easy to schedule them. The person I worked with was very easy to work with. They finished early. The fabric selection was excellent. The person helping us was very knowledgeable.”
–Betsy D.
“The salesperson.”
–Howard K.
“I thought the person that I worked with was excellent and knowledgeable. Chun was great.”
–Barbara B.
“Their communication and their products.”
–Cathy B.
“They are very nice. They do good work. They come out and fix any problems.”
–May C.
“They appear to have done a good job. The guys who installed them seemed to know what they were doing. They did a good job.”
–David C.
“The quality.”
–Karen C.
“Chun, the owner.”
–Bill D.
“I like the color as it goes well with my furniture.”
–Nina D.
“They come to your house. They help you decide on the choices and you get the quality.”
–Janet G.
“The fact that she came out with samples, she came to the house. They were on time.”
–Ulrike H.
“To be very honest with you, they were perfect from the start. It was a small job, but they acted like it was a very big job.”
–Evelyn H.
“The woman that owns it, Chun, came out and measured everything. She was very pleasant and professional. She explained all of the options to me.”
–Mike J.
“The convenience.”
–Sandra K.
“I got a lot of personal attention from them.”
–Art B.
“I could do it at home. She was a very nice lady.”
–Michelle B.
“They had a good fabric selection.”
–Mark B.
“I think they were very professional. They offered a nice selection of fabrics and patterns. They held to their time schedule.”
–Franchesca C.
“They completed the job. They were very good. They did it in the budget that we had.”
–Charlotte D.
“I like the quality of their work. The people who work there are very helpful.”
–Nancy H.
“The boss, Chun.”
–Virginia J.
“Probably the fact that they can get in there and figure out what I want.”
–Monica D.
“Service.”
–Janice G.
“They came to our home to show us samples. We liked the installer.”
–Rob H.
“The person who was here seemed very professional.”
–Davis G.
“The man who did my blinds was very good and very knowledgeable.”
–Lynn C.
“The people and their work.”
–Shirlaine B.
“Their service is excellent, the people are genuine.”
–Linda B.
“One of the young designers was superb, personal service, that's what prompted me to choose working with them.”
–Joe B.
“Did quality work, and when there was a few little things that I wasn't sure of, they went above and beyond their duty for me.”
–Lois C.
“I loved the salesgirl who was here, and William who installed the drapes, and I know I can call them anytime with any problem and they'll come out here.”
–Dee C.
“The service more than anything, did it on a timely basis, installation was done well.”
–Mr. F.
“They're pleasant, professional and they delivered on time.”
–Trisha G.
“Quality product and installation.”
–Hillary H.
“I thought they were professional in their service.”
–Joe J.
“Very responsive and timely, work is good, we've used them twice.”
–Kevin L.
“The responsiveness, on time with appointments, being prepared, willing to accommodate.”
–Randy L.
“Very professional but pleasant, quality work, was helped by Chun and anyone in the store, absolutely responsive to my needs, installation was just wonderful.”
–Virginia M.
“They were wonderful, I liked them very much.”
–Helen N.
“The lady that helped us, so pleasant and helpful.”
–Nicole M.
“Professional, pleasant and prompt.”
–Grace S.
“Pleasant to work with, on time with our appointments.”
–Katherine S.
“Perfectionists! Professional, pleasant.”
–Alice Y.
“Overall quality of them and the person who came out and did the estimate.”
–Jane Z.
“Clarity of what they're going to do, and the timely manner with which they did it.”
–John F.
“They were on time with their appointments and the installation.”
–Margo H.
“The quality of their service and their product.”
–Pam H.
“Keep good records, they order what I asked for.”
–Susan W.
“Professional pleasant willing to work with us gave us options or ideas.”
–Kim K.
“Professional, prompt and perfect! How's that? They're just wonderful to work with.”
–Kit L.
“They were very responsive to what we wanted.”
–Laurie B.
“The people mostly. Of course we love our drapes, but the people there made the entire process a success.”
–June I.
“Quality product and the installation went smoothly.”
–Merva A.
