Dinwoodie Landscape Services Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between August 2008 and March 2010. Customer last names have been initialized for privacy.

“I like their consistency and reliability. They are always on top of things, and they know what needs to be done. They are also very careful and aware when working near dogs.”
–David M.
“They are okay. They show up when they are supposed to, and they do what they say they're going to do.”
–Eve M.
“They are on time, and they get their stuff done.”
–Eve S.
“Their attention to detail, if you have questions or concerns, they take care of them quickly. They don't let things go. I get compliments on my landscaping all of the time. Their communication process is really good. When I call or leave them a voicemail, they get back to me quickly. Overall, I think they do a good job.”
–Winona J.
“They are pretty thorough, and they do good weeding.”
–Allie L.
“They are very careful, thorough, and flexible. Whenever I ask them to fix something, they do it right away.”
–Andrew D.
“They are very supportive, and they do a great job for us. They are clean, efficient, and thorough.”
–Becky B.
“They have a lot of knowledge, and they are pretty thorough.”
–Carolynn K.
“They are very dependable. If I have a problem or a question of any kind, Sally is available to help me.”
–Ellen J.
“I like Sally's responsiveness when I have questions or concerns. She always gets back to me, which is important. Sally is responsive and responsible.”
–Gail W.
“I've used them for years. They have proven themselves to be reliable, responsive, and very nice.”
–Jill C.
“They are thorough, and they do a good job.”
–Kate P.
“They were prompt. We could contact Sally directly and let her know what our concerns were.”
–Monroe S.
“They do a good job. Sally has a good sense of what belongs where and the kind of treatment each plant needs.”
–Terry F.
“They are efficient, clean, and friendly. They listen. They are clean, and they do what you ask them to do.”
–Terry L.
“They are pretty thorough. They seem knowledgeable about plants.”
–Linnea G.
“They do good work. They are very professional. I like their service.”
–Diane D.
“I like the fact that the owner comes around to check on the workers and keeps track of things.”
–Diane D.
“I use them all the time. They are very dependable, and they do intelligent landscape maintenance. They are not a mow, blow, and go service like the others I've used in the past.”
–Eleanor L.
“We liked that we were able to discuss with Sally what items we wanted done in our yard.”
–John H.
“I like the way they maintain the garden. It is neat and well trimmed. Also, they generally come when they are supposed to.”
–Marjorie N.
“The quality of their physical work was great.”
–Matt G.
“Their response to our requests, the workers who come out listen to us when we tell them what we want to have done.”
–Robert P.
“Reliability, they showed up when they said they would.”
–Monica L.
“They were professional, and the job was done right. They seemed competent. They had a lot of experience and references. They did what they were supposed to do, and they did it on time.”
–Tom S.
“I don't have to manage them. They do what they say they are going to do, when they are supposed to do it. I never have to worry about it.”
–Lloyd L.
“The service is very good. She is very independent, proactive, and she stays on top of everything. She is responsive to my questions and concerns. She is very knowledgeable about plants and landscaping. The crew does a good job.”
–Carol B.
“Regularity and the quality of what they do.”
–Colette M.
“I've been using them for many years. They are responsive, and they have an efficient service. They take care of my garden. Their prices are fair.”
–David M.
“They do a good job, and I trust them.”
–David O.
“They did their job carefully and well.”
–Margaret C.
“They come on time, and they are responsive. I think they're great.”
–Margaret E.
“They paid attention to what I wanted, and they did what I asked them to do. I thought the workers were very easy to communicate with.”
–Margie C.
“They are responsible. She is a nice person to work with, and she gives good suggestions.”
–Oksana D.
“Reliability, she runs a very good business.”
–Patti J.
“They are very prompt, thorough, and they do a great job. They also go out of their way to look for things. They take initiative.”
–Scott G.
“They are reliable.”
–Steve B.
“My yard looks fabulous after they leave. They are not obtrusive. They do a really nice job.”
–Susan S.
“Her knowledge of plants and design, I like when she discusses the plans with me.”
–Terry F.
“When I ask them to take care of something, they do it. They don't leave a mess. I can communicate with them. They speak and understand English. I have to say, my yard looks 100% better since I started using them. I have received many compliments.”
–Winona J.
“They did a nice and thorough job.”
–Andrew D.
“They were organized and thorough.”
–Bradley M.
“I've used them for ten years. They have a good service, and they are very considerate. Sally really knows her local geography and what will grow well.”
–Carolynn K.
“We have an ongoing service with them. They are very dependable.”
–Eleanor L.
“They keep a notebook on my garden. They know which plants should be pruned and which ones should not. They usually send the same consistent group. They survey a day or so beforehand and call to see if there is anything extra that I might need.”
–Elizabeth B.
“They have skilled employees who do good, quality work. They are responsive. Sally is easy to reach if we have any questions. We are always able to check in with her.”
–Eve S.
“Their follow-up.”
–Everett C.
“They know what they are doing. She keeps track of the garden.”
–Hala A.
“They were timely.”
–Jennifer J.
“I think they do very high quality work. I like Sally. She seems very knowledgeable.”
–Jeremy D.
“Sally sends responsible people to do the work.”
–Joanna M.
“They are very reliable.”
–Judith F.
“The reliability.”
–Kate P.
“They are very reliable.”
–Mary L.
“Their workers are very conscientious.”
–Matt G.
“Reliability, they are on time. They are also conscientious. I feel I have really good access to Sally via email and phone. She comes by several times a year to check on things.”
–Tony S.
“They were friendly.”
–Annette S.
“I don't have to call them and tell them what to do.”
–Ann P.
“The ability to communicate with them.”
–Ashley M.
“They come regularly and always do the work they set out to do. They are also very easy to use.”
–Beatrice M.
“Reliable and thorough landscaping.”
–Bonnie H.
“They show up when they are supposed to, and they are courteous and efficient.”
–Caitlin T.
“I think they do good work. I like the way my yard looks.”
–Celia C.
“They are friendly, and the team is very courteous.”
–Colleen M.
“Service model, professionalism, quality, and price.”
–Dianne D.
“Personal attention.”
–Dorian C.
“Sally and her plans.”
–Holly G.
“I think they do a good job.”
–Linnea G.
“They are excellent pruners and landscapers.”
–Nancy M.
“They did a very thorough job.”
–Robert K.
“I don't have to do anything. They take care of everything that I need. Sally is very sweet and wonderful.”
–Robert P.
“They always show up on time.”
–Ron B.
“They come every month, and they do good work.”
–Steve W.
“Suitable, low-maintenance, successful, and an attractive garden design.”
–Sylvia E.
“The weeding.”
–Allie L.
“The men are very hardworking. They are also very polite.”
–Anahi K.
“I like being able to consult with them and get different ideas about my plants. I've used them for years.”
–Audrey W.
“They are reliable and trustworthy. We've used them for years.”
–Benina G.
“They are organic.”
–Daniel D.
“Reliability.”
–Ed S.
“Reliability, dependability, and they always come when they are supposed to.”
–Hawley H.
“They're always on time and prompt.”
–John H.
“Their knowledge base.”
–Louis M.
“I like them. I like Sally and her workers.”
–Mary L.
“Reliability.”
–Mary C.
“They are pretty reliable.”
–Sandy R.
“They are pretty efficient, and they get the work done quickly.”
–Simi L.
“They are always there.”
–Steve B.
“Sally is very knowledgeable. They are very reliable and cooperative. They water our lawns when we are away, which is nice.”
–Tom R.
“Their manager has a great concern for their clientele.”
–Sherri R.
“They do a good job.”
–Sondra S.
“They show up on time, and they are very reliable.”
–Barbara M.
“My interaction with Sally was very pleasant.”
–Anup M.