The following are verbatim customer responses from research that American Ratings Corporation conducted between October 2007 and March 2010. Customer last names have been initialized for privacy.
“It was a great experience, from the salesperson to the product. It's gorgeous and easy to clean. When I walked in, there was a display, so I had a variety to choose from. The way it was displayed was high quality. It was high quality the minute I walked in.”
–Judy R.
“They get it done quickly, and it looks good.”
–Janelle W.
“The product itself and the work that they did.”
–Marco D.
“The work was carefully done.”
–Sylvia F.
“Professionalism and tidiness.”
–Bill H.
“We thought their skill level was exceptional. It was perfect. We got exactly what we wanted. They even cleaned up. They answered all of our questions over the phone. The scheduling was good, not too far away. We had such a good experience.”
–Doug H.
“They came when they said they would, and they were flexible with our schedule.”
–Michael H.
“The customer relationship was good. The quality of their work was very good, and they were on schedule.”
–N.S.
“The owner was very personable and helpful.”
–Daniel C.
“Before they applied the sealing coat, they did a good and thorough job of cleaning and repairing the tile.”
–David S.
“They were able to finish the work within the couple of weeks that I needed to have it done.”
–Ed S.
“Their 'can do' attitude, professionalism, and the finished product were excellent.”
–Bill H.
“Quality work.”
–Bill J.
“I found them to be open and honest. I liked their attitude. In the end, the work got done. We were very happy with the final outcome. The workmanship was superior. It was beautiful work.”
–Chris L.
“They worked very fast and efficiently. They had a very clean work environment. They also had good design ideas.”
–Katie H.
“Their workmanship was good.”
–Anna H.
“The attention to details, quality of the work, and the dedication of getting the very best job done.”
–Hans F.
“Their expertise.”
–Julia M.
“Everything about their service, they take care of me.”
–Marco D.
“The workmanship, they did a great job. I've already recommended them to tons of people.”
–Mary M.
“Personal attention.”
–Laurie F.
“They came when they said they would and they did what they said they would do. They did a good job. Everything turned out well.”
–Richard H.
“Quality of work.”
–Betty M.
“The product, I was very happy with how the tiles turned out.”
–Jean S.
“Kenny's personality, he always seems to accommodate me.”
–A.D.C.
“Kenny is a great guy. He shows up and does great work.”
–Lisa B.
“Kenny was honest and fair.”
–Catherine B.
“They were prompt, had good communication, and quality products.”
–Ruth B.
“The quality of their work was terrific.”
–Jim C.
“They were clean and on time.”
–Michael C.
“They were creative and stayed within our price limitations.”
–Mr. E.
“They were friendly and went about their business.”
–Mr. G.
“The work was done well, and they were clean as could be. They were also fast.”
–Liz H.
“They were responsive with great ideas and craftsmanship.”
–Kathlean I.
“They were efficient and there were no problems.”
–Grace I.
“Their willingness to please the customer.”
–Katharine J.
“He was really easy to work with, and he was such a great guy.”
–Dan K.
“They did the job the way we had asked. He was very thorough at explaining what he was doing.”
–Tom L.
“The owner was very creative, and he really worked with me.”
–Shauna L.
“They were very artistic and professional.”
–Tony L.
“I liked how they followed up with me.”
–John M.
“They were agreeable and went with my design.”
–Diane M.
“Everything was done the way I wanted it, and the workmanship was good.”
–Raphael M.
“They did a great job and left the place clean. They were very efficient.”
–Inez W.
“They came when they said they were going to, and they were very professional.”
–Melinda A.
“They did great work. Every time I look at the tiles, everything lines up.”
–Bob A.
“They did whatever it took to please me and also rented some extra equipment for me to use.”
–Fitz B.
“They completed the job on time and on budget. The timeframe they gave me was accurate.”
–Selena C.
“They were efficient and came prepared.”
–Mike E.
“They were very professional, and the quality of work was good.”
–Salim J.
“Kenny worked with me on the designs that I had chosen.”
–John L.
“They did what said they would do.”
–Martha L.
“Their customer service was very good and so were their products.”
–Claydia P.
“Kenny is very easy to work with and a great communicator.”
–Richard S.
“They were accessible and when they made an error, they fixed it.”
–Dave S.
“The order came on time.”
–Debbie V.
“Kenny's involvement was great.”
–Neil W.
“I liked their attention to detail and the completion of the work.”
–Ket W.
“He was very cordial and willing to spend long hours replacing the tiles that I needed.”
–Lawrence W.
“Kenny was very helpful with the design of our bathtub.”
–Brian C.
“I liked their timeliness, and they got the job done quickly.”
–Michelle D.
“They got the job done without any fuss.”
–Thomas F.
“They had a pretty good selection.”
–Cat M.
“They had good ideas about how to place the tile.”
–Seth M.
“They did really professional work on the tile.”
–Janice N.
“Their professionalism, and they were very punctual.”
–Michael N.
“The final product was great.”
–Scott S.
“Their personal attention.”
–Diane W.
“I liked the price and the quality of the work. I know I didn't get ripped off.”
–Frank B.
“Kenny always returned my phone calls and kept me informed. He is a professional.”
–Monique C.
“Kenny is a very personable guy.”
–Terry F.
“The tiles looked good and so did the installation.”
–Jake S.
“The owner was nice and professional.”
–Nina H.
“Kenny is a pleasant guy.”
–Bob K.
“I enjoyed speaking with Kenny. He was very professional.”