Diamond Terrace Retirement Community Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between February 2007 and September 2010. Customer last names have been initialized for privacy.

“I like meeting new people. There is always something to do if you choose to.”
–Therese S.
“I enjoy being left alone. When I came here, I told them I didn't want to be involved in the games and events. They have respected my wishes.”
–Christine B.
“It's convenient and close to my house. I like the fact that they provide two meals and do the cleaning. Another plus is that they let my mom have her dog there.”
–Dian M.
“I like the location because it is near my house. There are people there that do independent contracting and help my mom on shower days.”
–Gordon S.
“I like my living quarters. They are very nice. They also serve a good, hearty soup and a nice salad.”
–Helen P.
“It is quite clean. I feel safe.”
–Ella C.
“The people who work there are nice. They respond quickly to our requests.”
–Estelle L.
“I love the people and camaraderie. It's a pleasant place. The town of Clayton is a wonderful location.”
–Steve J.
“I like the cost. I was at another place for eight years and it was twice as much. ”
–Frances C.
“I like the things that go on, like the little events. They also provide meals.”
–Robert H.
“I like my apartment. I've met some very fine people here.”
–Ruth P.
“The facility itself, some of the employees are very good and compassionate.”
–Louis O.
“Everyone is so friendly and helpful. The food is good. I love my apartment.”
–Carolyn Q.
“Everything is just wonderful. I have recommended them to many of my friends.”
–Imelda O.
“It feels homey. The staff and residents are warm and personable.”
–Mary M.
“I think the staff and residents are all very friendly here.”
–Shirley J.
“It's nice and peaceful. The people are friendly. I like the way they care for me.”
–Liz V.
“The whole staff is very caring.”
–Charley K.
“She was left alone and had privacy. The food was great. They were always willing to help.”
–Dee F.
“The staff and everyone were very accommodating. They kept everything very clean and the food was good.”
–Genee S.
“She liked the interaction with other people.”
–Troy P.
“It was new, clean, the price was right; she made a lot of friends.”
–Michael U.
“I like the way that do everything; I'm very happy here.”
–Virginia B.
“I value the people who are running the place. They seem to be interested in the residents who live here.”
–Gloria C.
“There are more older people here so it's easy to socialize.”
–Arlene D.
“Very good accommodations; they keep the property up. They don't interfere with our privacy.”
–Lois D.
“Peace and quiet; the surroundings; and the staff.”
–Inge H.
“The staff is so helpful; they answer all your questions. If you don't show up for a meal, they come to your room looking for you.”
–Lora I.
“I like the friendly people, both those who work here and those who live here.”
–Gertie K.
“I like the atmosphere, the friendliness, the cleanliness, the wonderful view. It's ideal for me.”
–Gladys S.
“It's clean and quiet.”
–Yetta S.
“It's very friendly; the people are nice. I enjoy the food and the activity.”
–Eleanor S.
“The people working there and the wonderful lunches; it's a very pleasant place.”
–Brenda A.
“The layout is very nice and the location is great. The staff was very helpful and the food was also good. My grandmother really liked it there.”
–Claude C.
“She loved her room, which had a balcony. She led the activities when she felt well.”
–Claudia M.
“The staff is nice. The place is safe. The people there really seem to care.”
–Bob P.
“The location is marvelous and the setting is beautiful. I've been treated very well.”
–Robert C.
“They keep a clean, neat place. They have nice people working here.”
–Nellie C.
“It's small enough to be family-like.”
–Robert D.
“I haven't disliked anything. The food is good.”
–Genevieve H.
“I like not having to cook, the helpful staff, and being around other people.”
–Pat K.
“It's clean and well kept.”
–Hazel K.
“Everybody has been nice to me here.”
–Agnes P.
“The location.”
–Mary S.
“The facility was new. The staff was very accommodating.”
–Tischler R.
“The location, and the quality of the accommodations and grounds.”
–Gorman R.
“I like the fact that I have people close by who can keep me company.”
–Janet B.
“I like where it is located, in a lovely city and with a great view.”
–Ann H.
“I like where I live, the food and the people. It's a wonderful place.”
–Pearl S.
“They had good accommodations.”
–Ina C.
“I like the people who live here, they're very congenial and supportive.”
–Margaret M.
“I like the location and the small size of the retirement community.”
–Leslie D.
“The facility is beautiful. The location is great. The apartment was nice. The staff was friendly.”
–Mrs. N.
“It was good for my mom as a transition place before she got worse.”
–Judith F.
“It's been a good experience overall. The people who live here, and most of the staff, are very nice. We really love Vi. She's wonderful. Gwen is also especially nice. The place is very clean. All of the servers and waiters are wonderful.”
–Sharon M.
“They are very friendly and nice. They give them their decency.”
–Bernard R.
“There are so many things, it's a wonderful place. The group they have, anything you need, they have it.”
–Connie L.
“Friendly, cooperative and very clean.”
–Dorothy W.
“The comfort, I'm perfectly happy here.”
–Iris R.
“The coziness, friendliness, and the meals are very nutritious and on time.”
–Lois T.
“The cleanliness, friendliness, and the quality of the food.”
–Mark C.
“All of the people are friendly.”
–Meridene J.
“They are very supportive.”
–Pam C.
“It's a pleasant place to be.”
–Petie K.
“I like that they keep it clean inside and out. The service is very good.”
–Gina B.
“They were very helpful. They were very helpful in directing us to make the right decision for my mother.”
–Todd J.
“The proximity to where the client's daughter and son-in-law lived, the facility was excellent. It was well maintained, and the environment was great. That's the reason we chose it, as opposed to somewhere else. It was a small, well maintained location.”
–Marie S.
“The facility is well maintained.”
–Cheryl L.
“Friendly, and it has a homelike atmosphere.”
–Ron B.
“I thought the front desk staff was excellent.”
–William M.
“They made me feel like I was family.”
–Ed H.
“They were very clean, efficient, caring, and responsive to the people living there. The food and activities were very good, and I liked the fact that there was good security.”
–John H.
“They were friendly and extremely helpful.”
–Sue N.
“They were helpful when I looked for a place for my dad.”
–Sharon W.
“I liked the cleanliness and the quality of the place.”
–Ellen P.
“I liked everything, the facility, location, and the newness of the place. I also liked the staff.”
–Ronald C.
“They were family oriented and close to the residents.”
–Sandra M.
“The place was nice.”
–Maureen P.
“It was a caring environment, and the staff was excellent. Everything was immaculate and attractive.”
–Jean K.
“The environment was safe and it allowed the residents to be independent.”
–Brenda L.
“My brother lives there and just loves it.”
–Ellen P.
“They try to make sure you are comfortable, the staff is friendly, and the activities are good. Mother has only been there a few months and is still trying to adjust from being on her own.”
–Andrea M.
“They were personable, helpful, accommodating, and the place was always clean. The people seemed very happy.”
–Jennifer S.
“I liked the atmosphere, the view, and that there were nice accommodations.”
–Terry B.
“The facilities were very nice and new. The staff was warm, compassionate, and attentive. They offered many activities for the residents.”
–John H.
“The place was kept clean.”
–Betty C.
“The facilities were very nice, especially the common area. They had a lot of social activities for the residents.”
–Debbie B.
“Physical premises.”
–Peter H.
“It looked very nice, and it has a Long's drug store next door. The view is great.”
–Joseph C.
“It's pretty, the location is great, and the apartments are nice.”
–Gerald C.
“I like the limited size of the facility, and the quiet location outside the city.”
–Margery C.
“The people are good company.”
–Ozie G.
“The people are very congenial. The food is fine. We have good housekeeping services. There is transportation when we need it.”
–Loretta H.
“I like my room, and I like the meals they serve us.”
–Beth H.
“I like the whole thing.”
–Dolores H.
“The apartment is fine. The staff are very nice. The food is very good.”
–Peggy H.
“The friendliness and helpfulness of the people living here.”
–Hannah J.
“Good people, nice set-up, very homey; the food is great.”
–Eric K.
“Everything!”
–Blanch N.
“It's comfortable.”
–Roy P.