Details of Sonoma, Inc. Survey Responses

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The following are verbatim customer responses from research that American Ratings Corporation conducted between September 2006 and March 2010. Customer last names have been initialized for privacy.
“The quality of the workmanship.”
–Ann S.
“They were thorough and competent.”
–Janet S.
“They were very courteous, and they got here when they said they would.”
–Constance A.
“David is forthright and knowledgeable.”
–Jan H.
“I thought that they were efficient and professional. They kept in communication when I was out of town, and that was great. I was very impressed.”
–Teresa S.
“They're very conscientious and considerate. They really worked with us because we had to live among the work.”
–Valerie R.
“Punctuality, professionalism and responsiveness.”
–Anderson B.
“The quality of work and service.”
–Kristen M.
“They were very personable, and they tried to make everything satisfactory.”
–Kathy S.
“The customer service.”
–Judy M.
“The job supervision was okay.”
–Mike K.
“They are very congenial, and they do good work.”
–Vince B.
“David is very personable.”
–Bill D.
“I think they are very professional.”
–Joyce B.
“They responded immediately when I called them.”
–John S.
“Their responsiveness.”
–Jorgen R.
“Their flexibility to the job right.”
–Scott R.
“The workmanship was great.”
–Lynette B.