The following are verbatim customer responses from research that American Ratings Corporation conducted between November 2005 and March 2010. Customer last names have been initialized for privacy.
“It is visually very nice.”
–O.G.
“We were able to get friendly service right away.”
–W.M.P.T.
“They were timely. They told me when they would start and finish, and they were right on the money with the schedule. They stuck to the bid, and the pricing was good. They were very good at maintaining their schedule. The employees were friendly and professional.”
–B.B.
“It was really easy and painless.”
–Danny B.
“From top to bottom, they're just a great company. They are responsive to their customers needs. As far as timing, responsiveness, and pricing goes, they're just great.”
–Eric S.
“They were reliable, and they knew what they were doing.”
–Fiona K.
“They were professional, prompt, and thoughtful. The follow - up was good.”
–Joanne S.
“They were prompt and professional. They cleaned up after themselves.”
–John D.
“We use them all the time. They are the only landscaping company we use. They always give us bids. They have done emergency repairs for us very quickly.”
–P.M.I.
“Reliability.”
–S.B.S.
“Punctuality, effectiveness, and they did the job that I asked them to do for the quoted price.”
–Al G.
“The service person is very knowledgeable.”
–Janis G.
“They were efficient, and they cleaned up their mess. They didn't leave anything behind. They did a quality job on the fence and the retaining wall.”
–Jon J.
“They were quick, and they did what they said they would do. We had to change the job in the middle, and they were able to accommodate that.”
–C.C.F.D.
“They were prompt, and they did a good job.”
–C.P.M.M.
“I like the fact that they consistently come at the same time every day. I have a dog, and he gets freaked out when there are changes. When I'm around, they're always friendly. I think their work looks good.”
–B.D.
“They were very courteous and very professional. They took their time when addressing my needs. They came up with good solutions. They bent over backwards to fit me in.”
–Justin K.
“They do a good job. They maintain the property well.”
–Karen G.
“They were thorough, and they seemed experienced. They got the job done.”
–Kristen F.
“They have a very professional attitude.”
–Roy D.
“The lady in the office was nice.”
–Ken H.
“It was a good experience from the beginning to the end. They were good and took care of whatever came up.”
–Ian M.
“The frequency of them coming out, and we had an open discussion until we were happy with the plan. Working with Tim was great. All in all, they did a fantastic job. They were very professional.”
–Terry C.
“I liked Tim Hawkins. He was responsive.”
–Jeff S.
“They started on time, and we didn't have any major budget issues. They stayed within the budget.”
–Johnny R.
“They're very professional, and they take great pride in what they do. They're also easy to communicate with.”
–C. P.
“They're good problem solvers.”
–R. G.
“They kept to the schedule, and they were responsive to issues I pointed out.”
–S. C. C.
“The owner's accessibility.”
–C.
“Timely, prompt.”
–N. R.
“They're very professional, and they do a great job with the landscaping. They come right out when I call them.”
–P. R. P.
“They are very prompt.”
–R. K.
“They're very professional and responsive. I like the way they walk us around the property to decide how to handle the work.”
–A. S. A.
“I don't have to do anything, they take care of everything.”
–C. & C.
“Their employees were very helpful.”
–C. M.
“They did what they were supposed to do in a timely manner, and they communicated very well with me.”
–Cleveland M.
“They're very efficient, on time every week, and they answer all our questions. They stay on top of the watering.”
–N. C. C.
“They're very easy to work with.”
–P. P. S.
“It was a simple job, and they did good work.”
–L. C.
“It looks really nice outside.”
–I. U. S.
“They did what I needed in a timely way.”
–M. M. B.
“They always show up and do a good job. They also listen to our ideas.”
–S. A.
“They respond and communicate well. They also send out the same people everytime.”
–B. H.
“I like the response and quick service.”
–D. F.
“They did what they promised in a timely fashion.”
–J. C. F.
“The person who did the service was knowledgeable. He attempted to keep the cost at a minimum, and he knew what he was doing.”
–M. W.
“They're very responsive, and they follow up. Also they're great in emergencies.”
–W. D.
“Their speed in getting the job done.”
–A. F. P.
“Customer satisfaction.”
–B. M. S.
“They did everything on time, and the service was good.”
–F. & F.
“They just take care of things without any problems. They also respond to issues that would rise.”
–J B.
“They did the job promptly.”
–C. C.
“Customer service and response time.”
–L D.
“They were familiar with the site so it was convenient to use them.”
–C W.
“They were reliable, and they cleaned up well.”
–Mr. H.
“Promptness.”
–B. B. S.
“Their ability to get things done if there's a problem in a timely manner.”
–P.
“They respond every time. Matt is a great crew leader.”
–D. C.
“They did exactly what I wanted. They were courteous, on time, and they did a good job.”
–K. N.
“The receptionist was very helpful.”
–D. J.
“They are very straightforward, upfront, they communicate and follow up well.”
–J. C.
“Professionalism.”
–J.
“I thought they were prompt and efficient.”
–J. F.
“Responsiveness, quality of work.”
–P. S.
“They were friendly, and they did a good job.”
–R. C.
“They're very thorough and fairly responsive.”
–B. T. P.
“They're local, responsive, and they have good prices.”
–J. D.
“They're dependable, and they're here every week.”
–Mr. L.
“Their irrigation work.”
–Q.
“Timely performance.”
–C. B. I.
“They did everything according to plan and they were easy to work with.”
–C. M. V.
“They come in consistently and clean up nicely. Our plants look wonderful all the time.”
–Mr. P.
“They were very responsive and thorough in their proposals. We changed from another provider to Del Conte because of their responsiveness.”
–J. D.
“They got the job done when they said they would. Also they cleaned up their mess, and it came out really wonderful.”
–L. T.
“I like their service and the fact that they follow directions from me and the Board.”
–J. D.
“Customer service and their response.”
–G. B. I.
“They are very responsible people, and they respond to questions right away.”
–L. H.
“They are responsive and easy to work with.”
–S. F.
“Follow through and responsiveness.”
–R.
“The prices and the responsiveness.”
–N.
“They responded in a timely manner, and they did quality work.”
–M. W.
“They were reliable.”
–D. L.
“I like the foreman and his attention to detail.”
–H. A.
“They did good work.”
–L. E. I.
“They are pretty responsive.”
–Mr. M.
“I like that they are very professional, bonded, insured, which makes me feel better about them coming out to my property. They're also the landscapers for our Home Owner's Association.”
–C. C.
“They did a great job.”
–D. A.
“They're very neat, and they leave everything clean.”
–A. C.
“They're pretty consistent.”
–K. R.
“They're fast and prompt.”
–C. H. C.
“Overall, they do a good job.”
–S. P.
“They told us that they had problems with management and internal communications. But now the problems were resolved, and so I appreciated their honesty and frankness.”
–H. H.
“Their professionalism.”
–G. B.
“The job was well done, and it still works.”
–C. H.
“They came out, did it, and left.”
–J. M.
“I like the people I work with there, the supervisors and the crew leaders. They're all very responsive.”
–C. H. B. I.
“They seem to come on time on a weekly basis to do the work.”
–R. L.
“I like Kesh, the man who got us involved with Del Conte's.”
–V. R. N.
“Their flexibility.”
–M. G.
“They were very neat, clean, and they did a very good clean - up job every single day they were here.”