The following are verbatim customer responses from research that American Ratings Corporation conducted between June 2007 and March 2010. Customer last names have been initialized for privacy.
“They were fast and efficient.”
–J.G.C.
“I liked the young men that installed the windows. They put them in without any problems. They re-did my patio window, and they did a fine job.”
–Althea H.
“Very quick service, and their crew members were extremely polite and efficient. It was an extremely good experience all the way around.”
–Emily D.
“They were prompt, they did what they said they would do, they arrived when they said they would, and the price was very reasonable. I liked the end results. I thought they were excellent.”
–Evelyn F.
“They were professional, they did the job correctly, and they were helpful with the questions that my husband and I had. Personally, I thought they were the greatest. They knew what they were doing, they were fast, and they cleaned up after themselves.”
–Barbara B.
“They were very upfront about everything. They followed through on everything, and they were reliable.”
–Herschel T.
“Everything, the price was good, and the service was good. They showed up when they were supposed to, and they did the job.”
–James F.
“Everything they did was fine with me. It was great. I had no problems. They were friendly.”
–Jan F.
“They were fast, efficient, and they did a good job. They seemed to know what they were doing, they didn't waste time, and they did what they were supposed to do. I have recommended them to several of my friends.”
–Jean G.
“They were just so helpful and nice. I am not too familiar with glass work, but my observation of them was that they looked very professional doing the job.”
–Jennifer C.
“They came out, they were prompt, they showed up on time, they gave a good estimate, and they cleaned up after the work was done. All in all, they were a good crew.”
–Jim T.
“The young men were efficient and good natured. The windows are just amazing.”
–Joan S.
“Efficient, they told me what I needed to pay and what I would be receiving. I thought they were really great.”
–Madeline W.
“They kept everything clean, and they got the job done in a timely manner.”
–Marshall C.
“Friendly, knowledgeable, and honest.”
–Paul P.
“Price was probably the first thing I'd say I liked best. They offered a good price. Also, they did a perfect job.”
–Ralph H.
“They were quick. They did a very clean job.”
–Robert A.
“We just liked the quality of the windows. They made a difference on our heating bill.”
–Angela H.
“They were very nice, and they did a good job.”
–Don W.
“They were fast, they did a good job, and they had a good crew.”
–Jerry T.
“They came on time, they got it done in one day, and they cleaned up after themselves.”
–Roslyn E.
“They did what they said they would do, and the job went well. I didn't have any problems.”
–Mike B.
“Their efficiency, they came and did a pretty large job all in one day.”
–Nathan M.
“Professionalism, I liked the way they treated me, and I liked their expertise.”
–Sara G.
“The finished product was great. The work was done well.”
–Greg B.
“They did a great job replacing my skylight. They also cleaned up afterwards. Alan was great. He went above and beyond with our dual paned windows. He actually took the time to get the glass out of the window and replace it. That saved us a lot of money. I haven't seen service like that in quite a while.”
–Sherry A.
“I liked dealing with Harold. We got what we wanted.”
–Sandy F.
“I liked their customer service. They were very accommodating. They came right away and took care of the problems.”
–Maureen G.
“They were competent, prompt, and they always returned our calls.”
–Greg N.
“They were able to finish it within the time frame we gave them.”
–Leroy W.
“Alan set me up. He ordered all of my stuff and helped me get it installed. It's a great business. They have great service.”
–Dave A.
“They did what I asked them to do.”
–Jean A.
“They were responsive, they delivered on time, and they did a good job.”
–Chris B.
“Their prices were fair.”
–George B.
“I liked the fact that they got here on time. They also did what they said they were going to do.”
–Diane E.
“They were efficient. They don't fool around.”
–Carmen F.
“Quick response and quality of work.”
–Jane G.
“They were patient and customer service orientated. I appreciated that.”
–Kellie G.
“The service.”
–Rick G.
“I've been doing business with Alan for a long time. He's always given good service.”
–Lee H.
“They were very efficient. They came in, took out the old glass, got every broken piece out, and then put in the new glass. You can't tell that the glass was replaced.”
–Linda K.
“They were very prompt, and they gave a good bid. They were also very efficient. They did the job in one day. I haven't heard any complaints from my tenants.”
–Bob L.
“They did everything that they were supposed to do. I like the receptionists in their office. They did a good job.”
–Roger M.
“The service for the price.”
–Buck N.
“The crew was friendly, and they did a good job.”
–Larry N.
“The big selection was helpful.”
–Joe P.
“Overall, I am really satisfied with the product.”
–Clarence P.
“They were on time.”
–Bob S.
“Friendliness and competence.”
–Matt Z.
“They're generally here as quickly as possible. We've used them numerous times.”
–A.C.
“They are highly customer oriented. They know your needs and do an excellent job. I love them.”
–Anita R.
“They were very thorough, fast, and clean. We were very happy with them.”
–A.T.
“They were professional and friendly, the estimator was prompt and informative, and the products were well-made. It was a very positive experience.”
–Audrey Y.
“They kept to the time frame we established at the start of the project and did a great job. We were very happy with them.”
–Barbara A.
“The workers were all efficient and pleasant. The installers were also very easy to deal with. They were all very cute.”
–Barry B.
“Their professionalism was great. They were very exact with all their measurements and managed to refit my shower door exactly. They also advised us on how to fix our window.”
–Betty M.
“They did quick, clean, and efficient work. We recommend them all the time.”
–Bill Y.
“I liked the information they gave me at the office. The installers were also nice and did a good job.”
–Bob M.
“They know what they're doing. They're also very accommodating about scheduling.”
–Bob M.
“Good showroom, and the sales manager was very responsive and had an excellent selection of products. The installers were also clean, and they just did a really great job. I can't remember spending this much money and being this happy.”
–Sandy M.
“I've used them for a long time, and I am a very satisfied client. They do a great job.”
–Bud B.
“They responded very quickly. The ordering of the items was done promptly, and the installation was done in a timely manner. I've done business with a lot of different suppliers, and these guys are very good.”
–Campbell
“They got in and out quickly and did a good job.”
–Carmen F.
“I've known them for years and have had many installations from them. They've always done a good job with my windows and doors.”
–Carol G.
“Their personal service was good.”
–Charles T.
“They are the best glass company I've ever dealt with.”
–C.S.C.
“Good attitude, they did a good job.”
–Craig T.
“It's a personal service kind of company.”
–Nan P.
“They were prompt, courteous, and very professional. We are self-employed, and we know what it means to offer this kind of service.”
–Beth B.
“They are always accommodating and kind. We've done a lot of unique and special orders with them, and they have always done a great job.”
–David G.
“They're friendly.”
–Denny P.
“They were efficient, prompt, and they did what they were supposed to do.”
–Diane K.
“They worked efficiently and measured everything correctly. They were good in all ways.”
–Don N.
“They were on time, attentive, clean, polite, and very good.”
–Doris L.
“The guys were efficient and courteous. I was more than satisfied. It was amazing.”
–Dorothy H.
“The service and the products, they are all very good.”
–George B.
“They came through very promptly as promised with the installation.”
–H.R.
“They kept their appointment when other companies didn't.”
–Judy D.
“We've used them before, and they are very reliable.”
–James L.
“They were clean, punctual, and efficient. We can't say anything negative about them.”
–Jan F.
“Service.”
–Jay D.
“Their prices and service were very good.”
–Jean H.
“They knew what they were doing, and they took care of my problems.”
–Jeanne A.
“They were quick, and I didn't have any hassles.”
–Joe P.
“They were prompt and efficient. Everything was great.”
–Valerie R.
“They were very nice and considerate.”
–John B.
“They were prompt.”
–John W.
“I was absolutely satisfied. They were prompt with the estimate, and they cleaned up everything.”
–Kathryn D.
“They were very prompt.”
–Kathy F.
“Since I've used them so much over the years, they know who I am. They make me feel special.”
–Kirby W.
“They did a good job and didn't take long. They were good. I would recommend them to anyone.”
–Leaf R.
“Good customer service and responsiveness.”
–Lisa G.
“I know their people.”
–Lisa N.
“The order came in faster than I thought. The shower door got replaced right away. We were very happy.”
–Claudia R.
“The old guy that owns it.”
–Margaret P.
“Price and quality, I'm happy with the service.”
–Marilyn C.
“Reliability, they did exactly what they said they would do.”
–Michael N.
“They have the products that I need as a general contractor.”
–M.K.V.
“They're very accommodating, and they make it happen.”
–Nancy C.
“I liked the quality of the service. I'm not sure if it was because of me or them, but when the shower had a problem, they sent out someone right away to fix it.”