The following are verbatim customer responses from research that American Ratings Corporation conducted between September 2008 and March 2010. Customer last names have been initialized for privacy.
“I liked the fact that they were respectful of their surroundings. When they did the exterior, they were very careful not to damage any of the shrubbery. They also cleaned up very well.”
–Allen
“The quality of the work, and they had competitive pricing. I also thought they were friendly and responsive.”
–Mr. B.
“They're very thorough and fast. They don't dawdle around.”
–Ms. B.
“He is very easy to work with. He does what he says he is going to do and he does good work.”
–Mr. B.
“He is very thorough.”
–Ms. D.
“I thought he did a really good job. He was really neat and clean. He was also very easy to get along with. I would recommend him. I really enjoyed working with him.”
–Mr. F.
“Dave.”
–Ms. H.
“I think he is a great project manager. When he tells you something is going to get done, it gets done. He is very organized. The quality of the work is very high. He goes above and beyond. He has great customer relations and he is very good at listening to what you want. He makes suggestions so that you always get what you want.”
–Ms. H.
“He's very clean, neat, and he does a good job.”
–Mr. J.
“He was fair and they finished early. I just thought he was great.”
–Mr. M.
“He did what he said he would do and he used good quality paint. I thought he did a great job.”
–Ms. M.
“He's the kind of guy that does what he says he's going to do.”
–Ms. M.
“The price was great and the guys' attitudes were great.”
–Ms. M.
“He is on time and always prompt. I trust his quotes and his opinion on color. He is very professional, courteous, and fair.”
–Mr. M.
“They were on time, clean, and they just did excellent work.”
–Ms. M.
“The customer service and the quality of the work, they were very nice.”
–Mr. P.
“Dave was very accommodating to my special requests and needs. He was also vey nice and respectful in my home.”
–Mr. P.
“He did what he said he would do. He's a good guy.”
–Mr. P.
“He's personable and available when needed.”
–Ms. P.
“He was very good about cleaning up. They were very timely.”
–Ms. P.
“He did a good job.”
–Ms. R.
“Very professional, they came in and did a very good job. They delivered what they said they would. I was very happy.”
–Mr. V.
“They did a great job painting.”
–Mr. W.
“He is prompt, clean, and here on time. He doesn't leave the jobsite until the job is done.”
–Cathy A.
“He was very easy to work with and very clean.”
–Ms. B.
“The price.”
–Ms. B.
“They were very flexible and willing to work with me.”
–Mr. J.
“They were personable. He did the work himself.”
–Owen
“He was friendly and professional. His prices were competitive. The painter really respected my house. It was a great experience.”
–Mr. P.
“He showed up, he was neat, and he did a good job.”
–Claire O.
“Everything went as planned. The overall job was good.”
–Mr. R.
“He was reliable and he did what he said he would do.”
–Ms. R.
“They did quality work.”
–Ms. D.
“They were very neat. They did a good job and they were reasonably priced.”