The following are verbatim customer responses from research that American Ratings Corporation conducted between December 2008 and March 2010. Customer last names have been initialized for privacy.
“I liked the quality of service I received.”
–John A.
“Their quality.”
–Randy A.
“I would recommend them to anybody. They are the best. They are kind, helpful, and they will drop everything to attend to an emergency. They are very fair, and the work is done very quickly.”
–Marsha A.
“The personnel is what I liked best.”
–Theresa A.
“It was flawless. Everything was explained to me, and they delivered what they promised.”
–Kelly A.
“Just the atmosphere, the people, and the quality.”
–Jonathan A.
“They kept me informed of what was going on.”
–Francis A.
“They did good work. They got us in and out quickly. It was a minor repair, but they really treated us like we were important. We needed it done fast, and they came through like troopers.”
–Debbie B.
“Their customer service, and they always smile.”
–Kristine B.
“My relationship with the owner and the staff.”
–Steve B.
“Their customer service, and their work is just great. They are just right on it, and they get the car done when they say they will.”
–Pam B.
“The job was completed in the time frame they said it would be done.”
–Robert B.
“Small and personable.”
–Bart B.
“They are always so friendly. They make me feel comfortable. I have gone there a couple of times, and they work really hard at trying to get the work done on time.”
–Catherine B.
“Location.”
–Robert B.
“Ken is wonderful, and they do quality work. I have gone there on several occasions, and I am always happy with the work.”
–Brent B.
“They did a great job. It was completed on time. They were very friendly.”
–Alfred C.
“They are economical, and they do things on time.”
–Rosalie C.
“The service, as they were very upfront. I have always been very happy with them. They also had a rental car service.”
–Mike C.
“They were very friendly, and they helped me get my car finished early. They finished one day early.”
–Robert C.
“They were friendly, and they did quality work.”
–Chuck C.
“They are honest, trustworthy, and upfront.”
–Rosemary C.
“They are very personable and reasonable. In my case, they worked really hard to make my repairs in the most cost efficient way possible.”
–Michelle D.
“I liked their timeliness. The customer service was good, and the people were so friendly. I was so happy with the way my car looked. It looked brand new.”
–Elizabeth D.
“They were courteous and thorough. They got my car done when they said they would.”
–Dirk D.
“The staff is very accommodating, and they do good work.”
–Marcia E.
“Their skill level.”
–Joe F.
“Professionalism.”
–Tom F.
“I thought the quality of their work was good.”
–Larry F.
“I thought they were very thorough, and the girl in the office was very thorough as well.”
–Terry G.
“I would say the customer service factor, they are really nice.”
–Lynette G.
“The service and the quality of work.”
–Sharon G.
“They do quality work. They always do what they say they are going to do.”
–Glenn G.
“They updated me about what was going on, and they followed through.”
–Kenneth G.
“I didn't have to wait, and they took me right away. The service was great, they were nice, and the quality was good.”
–Leroy H.
“I have used them several times. They were always so accommodating. They helped me get a rental car. They were just great. I refer friends and family there all the time.”
–David H.
“I like that I got my work done for free by them, because somebody hit my truck. It was quality work.”
–Tim H.
“They are reliable and dependable.”
–Karlyn H.
“They are friendly, courteous, and they do quality work. They are not inexpensive, but you get what you pay for.”
–Valley I.
“They are very efficient, nice, and honest. I just think they are wonderful.”
–Nancy J.
“I liked their personnel.”
–Sheri J.
“They were very attentive, and they did what they were supposed to do.”
–Mike J.
“They were very friendly and knowledgeable. They also finished quickly.”
–Mark J.
“This is the second time we have used them. Both times the cars looked like new when they were done.”
–Darryl K.
“They are very courteous and did quality work. I was really impressed.”
–Cindy K.
“The owner seems like a very decent man. He is straightforward, and I can trust him 100%.”
–Luke K.
“I have been with them for about 8 years, and they are a very good company to work with.”
–Paul L.
“They were very friendly, professional, and honest.”
–Lorna L.
“They just do beautiful work. They helped me find a car to rent.”
–Sharon L.
“I like the owner. He is very friendly.”
–Michael L.
“They take good care of you, they do good work, and they are always done on time.”
–Rosalie L.
“The front desk lady was very helpful.”
–Marlene M.
“They were friendly, responsive, and they did good work.”
–Cynthia M.
“The friendly and prompt service.”
–John M.
“They were easy to work with and quick.”
–Matt M.
“Their customer service, as they are just very friendly.”
–Monica O.
“They were fast and thorough.”
–Bob O.
“They just make you feel very welcome.”
–Stephanie P.
“They did a great job. They were upfront about the cost and the process.”
–Hillary P.
“Their prices were reasonable, and the customer service was great. They kept me informed every step of the way. I would absolutely use them in the future.”
–Bob P.
“They were great. Ken was so helpful in explaining everything.”
–Camille P.
“It was an easy process.”
–Rochelle P.
“They are timely and reasonable.”
–Melissa P.
“The personalized service and the quality of work.”
–Phil P.
“The customer service was great. They were just very friendly. They were very honest when it came to explaining what needed to be done and what it would cost.”
–Dolores P.
“They were fast, friendly, and very professional.”
–Alex P.
“They were very prompt, and they kept us informed of what was happening with the car.”
–Walter P.
“They did it on time, and it was excellent work. They really have it all together.”
–Darrel R.
“I guess their promptness.”
–S. R.
“The customer service from the front desk, as it was friendly and welcoming.”
–Veronica R.
“They were speedy, and they did good work. They were very responsive to what I wanted done. They actually took the time to listen to me.”
–Clare S.
“We have used them three times and have always been pleased. They do what they say they are going to do, and the communication is always really good.”
–Cary S.
“I would give them a '12' if I could. They treated me well. The job was done quickly, and they stuck to their quote.”
–Jamie S.
“They are absolutely nice people, and they are prompt.”
–Patricia T.
“I like everything about them. They do quality work, and they are great people.”
–Dwayne T.
“They are personable, and it is just an excellent place.”
–Marlene T.
“I liked that they were prompt.”
–A. T.
“The people.”
–Josie T.
“I liked their congeniality, the quality of the work, and the time frame in which it was completed.”
–Glen V.
“Everything, they are very courteous, and they tell me ahead of time if something comes up that needs to be done. They are very cooperative. I have had no problems at all.”
–Rick V.
“It is just a small operation. The service is great, and I got my part right away.”
–Ryan V.
“I think they are friendly, and the gal in the office is very friendly also. Ken is very obliging, kind, and calm.”
–Tom W.
“They were friendly, and they had great customer service. They actually picked up the car and dropped it off when it was done.”
–Annie W.
“They are very prompt.”
–Otto W.
“They did the job in a timely fashion.”
–James W.
“They were great. The customer service was excellent, and they did quality work. I have used them a few times before, and I have always left happy.”
–Andrew W.
“They were friendly.”
–Gene W.
“They were courteous, and they did a really good job. I have nothing in the world to complain about. They were perfect.”
–Janet Y.
“The service and quality of work, they did a great job.”
–Jan Y.
“They did everything they said they would do, and they did it correctly.”