C.V. Plumbing, Inc. Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between November 2007 and March 2010. Customer last names have been initialized for privacy.

“The knowledge that they showed, and they had very nice personalities. They were very congenial.”
–Ed S.
“They were available, they came out quickly, and they had a fair price.”
–Bill A.
“It seemed like they came in and did it right the first time. They just got it done. They were awfully nice.”
–Carol K.
“They showed up and they were on time. They did the job. They were in and out really fast. It wasn't overly expensive or a big hassle.”
–David R.
“They came when they said they were coming. They were polite and knowledgeable. I didn't have to worry about anything. I've used them twice.”
–Deborah N.
“Their swift, immediate response, honesty, and the fairness of the cost, the work that was done was superior. I would call them again.”
–Donna B.
“Their promptness, thoroughness, and politeness.”
–Jennifer R.
“Their personal involvement in my project, it was not like they had to go somewhere else. They came and took care of things in a timely manner. During the times that I've used them, they've always been on time.”
–Jerry S.
“They handled everything. Mine was a back flow device yearly inspection. I just called them up, gave them the address, and they handled it for me.”
–Jill H.
“He was here on time. He did the work in the time that he told me it would take. He did a good job. He was reasonable.”
–Jim W.
“They were prompt, on time, and very friendly.”
–Laura N.
“I've been working with Chris for a long time. He's terrific.”
–Linda J.
“He showed up right away. He seemed competent and honest.”
–Mike C.
“They were good. They met my expectations. They did what they said they would do.”
–Monty T.
“They were courteous and pleasant.”
–Oretta B.
“They just took care of it.”
–Pete M.
“They came when they said they were going to come. They resolved the problem that I had.”
–Peter D.
“Their knowledge and their friendly approach.”
–Tom K.
“They showed up when the said they would. Their prices were reasonable. I've used them three or four times. The guys were personable. They really worked hard to solve our problem.”
–Vicki V.
“They were professional and prompt. I liked the way they communicated. I also liked the thoroughness and the quality of their work.”
–Steven B.
“They just seem to be professional, knowledgeable, and good people. I like their whole manner and attitude.”
–Susan B.
“They came right away.”
–Lisa C.
“He did a nice job. He knew what he was doing.”
–John G.
“He is reliable, efficient, and on time.”
–Arnold F.
“Clean, efficient, and knowledgeable.”
–Byron C.
“They showed up when they said they would, and they were efficient. Everything was taken care of.”
–Jill H.
“They brought the right toilet.”
–Jo G.
“He guaranteed his work.”
–John B.
“They got it right. They sent an experienced person. He did the plumbing in the kitchen correctly.”
–Karl A.
“I love Chris. He is an absolutely wonderful guy.”
–Kay B.
“I like their honesty.”
–Laurel H.
“They took care of everything right away.”
–Richard E.
“They were on time. He had a good personality.”
–Sheila F.
“They respond quickly to problems.”
–A.S.C.
“They are very good. Every time I call, they come over and tend to my problem.”
–Ceo A.
“They were very prompt at responding to my call. They were in and out. The work was very good, and the price was reasonable.”
–David B.
“They are punctual.”
–Mike F.
“They were on time, and their estimate was accurate. They got the job done, and they were very friendly.”
–Patti D.
“He was courteous and very pleasant to have around.”
–Oretta B.
“The guy knew what he was doing. He located the problem right away and fixed it. I was very impressed by the fact that he offered a senior citizen discount.”
–William D.
“I thought the man who came to my house was absolutely delightful. He was very professional and very nice.”
–Donna C.
“They were reliable, and they came when they said they would.”
–Ramiro G.
“The guy did the job correctly.”
–John G.
“I like Dustin. I trust him to do what he needs to do.”
–Margo A.
“I like that they are reliable and responsive. They stand behind their quality work.”
–Tom A.
“They did a very good job. They were on time, and they took care of my water heater problem quite quickly.”
–Leila A.
“The fact that they came quickly, did a good job, and they were in and out very fast.”
–David B.
“I like Chris.”
–Kay B.
“They came right away, they were very friendly, and they did what I needed them to do.”
–Elizabeth C.
“I made one call, and they answered immediately. They came when they said they would.”
–Judy C.
“They were quick. I called and spoke to a real person.”
–Luis D.
“He came in and saw the problem. I was impressed. The guy was able to come right away. He spent zero time fiddling around.”
–Skip E.
“He did the job fairly quickly, and it was done correctly.”
–Mike F.
“They were professional, prompt, clean, and knowledgeable.”
–Becky F.
“They did exactly what I told them to do.”
–Lizzie G.
“He showed up on time.”
–Lendall G.
“I liked that they arrived when they said they would, and they sent someone who was friendly and practical.”
–Linda H.
“I think that they're honest and reliable.”
–Laurel H.
“They were very fast, and they did excellent work.”
–Don H.
“Chris is courteous and considerate. He does a very good job.”
–Angela H.
“I didn't have to worry. They came in, did the job, and I was satisfied.”
–Lorenda H.
“I liked that they were honest and reasonably priced. They came out immediately, and their follow-up was great.”
–Silvia H.
“I think Chris is just great.”
–Linda J.
“They took care of the problem.”
–Shirley K.
“They were prompt getting out here.”
–Leuth K.
“The promptness.”
–William L.
“They did a super job. They were efficient and did it better than I expected with no mess. I was flabbergasted at how great their services were.”
–Cindy L.
“They were fast and responsive.”
–Nena M.
“They get the job done, and they are efficient and cost-effective.”
–Clark M.
“They did the job, and it didn't leak afterwards.”
–Leonard M.
“He was great. He came when I needed him and worked around some complications. I was very satisfied.”
–Roberta M.
“I liked everything.”
–Virginia M.
“He did everything I asked, and he did not have to come back. He was also on time. I did not have a bad experience.”
–Mr. & Mrs. L.
“They did what they said they were going to do, and their pricing wasn't bad.”
–Steve N.
“They were good.”
–Marsha O.
“They knew what they were doing, and they were quick.”
–Jim P.
“I like their knowledge. The quick response time is great.”
–John P.
“Randy was great, very nice. The whole thing was my fault. I said it was one thing. He was patient and got the work done right away all the way through.”
–Lou P.
“They're convenient and easy to work with.”
–David R.
“I liked their personal service.”
–Ernie R.
“I love Christopher. He is creative, and he does a great job. He is a really trustworthy person.”
–Barr R.
“They just do a good job.”
–Clair S.
“Christopher does a good job. He does quality work, and he is very knowledgeable.”
–Kimberly S.
“They showed up when they said they would.”
–Debbie W.
“They were quick in coming out, and they were reasonably priced.”
–Lisa Y.
“They're very knowledgeable, and they do a good job.”
–Z.
“They did the work that they were supposed to do.”
–S.P.
“They were on time and did a good job.”
–A.C.F.P.
“They're efficient and dependable.”
–B.H.O.
“The fast response, and I like the prices.”
–C.T.O.
“They're prompt and efficient.”
–C.F.
“They're a great company.”
–C.A.
“Their promptness, and they did a good job when they came.”
–C.U.S.D.
“Everything went smoothly.”
–C.A.
“They did a good, thorough job.”
–F.C.
“They were on time, and their work was very clean and professional.”
–E.M.H.S.
“Quick, prompt service.”
–E.P.
“They do a good job.”
–H.R.
“They did a really good job, and they were on time.”
–H.P.
“They're great in every aspect. I would use them again.”
–J.F.M.