Custom Exteriors, Inc. Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between April 2002 and March 2010. Customer last names have been initialized for privacy.

“They were clean, neat, and they finished the job on time.”
–Bob B.
“They did an excellent job, and they were polite people.”
–Chris G.
“They were prompt, and they did everything they said they would do.”
–Derek T.
“The quality of the finished work, and their installer was very professional. He explained what he was doing and why he was doing it a certain way. He didn't mess around. He got right to work.”
–Jean B.
“I was very satisfied. I really liked the owner and the gentleman who came out to do the measurements. He talked about the cost, and he explained everything. They were even nice enough to go and get the permit for me. The workers were really pleasant, and they cleaned up after themselves.”
–Jessica D.
“They did what they said they would do.”
–Kathleen S.
“They did it very quickly and very efficiently.”
–Laura Z.
“I liked the salesman and the quality of the product. The workers were very punctual, and they finished their work in a timely manner.”
–Lillie W.
“They did a good, clean job. I was very pleased with their work. They pointed out that the people I had used for the other side of the house did not use insulation.”
–Marilyn S.
“We liked the salesman. He came out and listened to what we wanted. He was very informative, friendly, and cooperative.”
–S.D.
“They came and did a good job. They started and finished the work when they said they would. They were good about answering all of the questions I had for them.”
–David K.
“The windows are great, they look good, and they are very efficient. We were very happy with the entire process, including the installation.”
–Diane O.
“They honor their warranty, and their pricing is really competitive.”
–Jan Y.
“They did a great job on the windows, and they cleaned up their mess when they were done. I was very satisfied with the job that they did.”
–Marjorie M.
“We were very happy with them. The quality of the product, and the installation was very good. That's about all I have to say.”
–Mary B.
“The salesman was good about explaining what they could do and our options. The work was done in a timely manner. I think the product is good.”
–Rich G.
“The door was good, and the installation was fast and clean.”
–Brian K.
“We worked with the owner. He was pretty competent. He got back to us in a timely manner. They installed the windows in a timely manner.”
–Heather D.
“They were very good about getting back to us. The customer service was great. They tried really hard to do everything we needed. For example, they would switch sizes if we needed a different size.”
–Michelle C.
“I thought their product was very good. I was satisfied with that.”
–John H.
“They did what they said they would do.”
–Tim L.
“I liked everything about them. The salesman was very helpful. The installation was great. Everything was great.”
–Anthony C.
“Good quality work and materials, they were on time and very professional. They knew what they were doing.”
–Amy Y.
“They did an excellent job. I love the windows.”
–Leo G.
“They were very detailed. They tried their best to make their customers happy.”
–Stone S.
“Their promptness.”
–Virginia H.
“I liked the approach of the gentleman who initially came out to meet with us. The installers were very good. It was like an assembly line. They were experienced and very knowledgeable. They definitely stood out in the five companies that we used for our home last year. They came through with everything they promised.”
–Pete Z.
“They were very clean. They cleaned up after themselves very well.”
–Greg M.
“I was impressed by the workmanship and their knowledge of what they were doing. They were just amazing.”
–James W.
“I just liked the way they performed the job.”
–Margaret B.
“Good quality, and it was fast.”
–Stacy K.
“They were fairly quick and friendly. They did a good quality job.”
–John W.
“I liked the fact that they got the job done in one day. It was done quickly and the quality was excellent. The salesperson gave us a bunch of different options.”
–Aaron W.
“Reliability, and they delivered what they said they would.”
–Susan A.
“The quality of the windows and door.”
–Benny S.
“They did the job correctly.”
–Kim O.
“They were very down to earth. They were neat and clean. It was very easy. It was also good quality. The sales staff was realistic and not pushy.”
–Don S.
“I liked their concern and effort to try to do well.”
–Tony A.
“The salesperson, he was a Native American. I don't know his name, but he was super nice. The owner actually came over as well.”
–Eric L.
“Product knowledge.”
–Kevin H.
“The service was very good.”
–Elaine M.
“We were happy. They did what they said they would do.”
–Jay S.
“They are professional.”
–Peter S.
“They were prompt and on time. The quality of the interior work they did was excellent. They did the job fast, and the products were good.”
–Ted F.
“They did what they said they'd do and they kept their schedule. The quality was excellent, and the people were nice. I can't say enough good things about them.”
–Betty C.
“The way the windows are made cancels out outdoor sounds. The quality is real good, it used to get really cold in my house, it stays warm now. When it get's really hot, it's stays cool inside. I have a rumpus room, it used to be boiling hot down there, but after they put the sliding windows and the upper window in, it's become really cool, and I can work down there.”
–Paul M.
“The service and personnel, they are great. Everyone is nice, neat and clean.”
–Angela P.
“I like Paul and the office staff.”
–Bonnie M.
“They are thorough, thoughtful and professional.”
–Rick V.
“The level of responsiveness and quality of work, they did a very nice job.”
–Rebecca R.
“They cut each window to fit each space. Even if the space didn't work with the house, rather than some random specification, they made the windows look really nice.”
–Claudia G.
“The service was good,and the installation was wonderful. After it was in they had little pegs in the window, so there is a stop ensuring the windows don't open all the way so no one can break in. The deadlocks and dual pain windows are great. They make my house alot more quiet.”
–Jane N.
“They had quite a few problems on the job, they resolved them fairly quickly without any problems. The company followed up well. Juan, the supervisor was very good about following up and communicating, and the foreman Jorge was very helpful.”
–Stig L.
“I liked the owner, he was very personable and made some very good recommendations that we took. They did make one mistake with measurements, but came back straight away and fixed it. We were very pleased with everything.”
–Morris H.
“It serves the purpose.”
–Onesto T.
“Good quality windows and they delivered what they promised and when they promised.”
–Dean M.
“The service.”
–Michael Z.
“Overall, the quality of the windows were great.”
–Perry D.
“They seem to do a good job.”
–Fred E.
“They came and got the work done without any delay.”
–James C.
“They cleaned up after themselves, the work was done quick.”
–Sandra Y.
“They explained everything to my satisfaction. They answered a lot of questions, walked me through, and they were fast in the installation.”
–Deborah G.
“One of the owners and the work crew did a good job.”
–Mike D.
“The quality of the product they sell.”
–Christian B.
“They were responsive to questions. and had really good customer service.”
–Marc L.
“I liked everything, we like the windows a lot.”
–Francisco G.
“They were immediate on responding on any changes that needs to be done.”
–Sandra L.
“They are very professional and they did a good job.”
–Pauline W.
“I liked the service.”
–Dave D.
“They were helpful and reasonably priced.”
–Cupcake B.
“I liked the workmen that came out to the house. The workmen kept working on the windows until everyone was satisfied.”
–Donna H.
“They went the extra mile to take care of all minor issues.”
–Brad B.
“Their product was great and so was their service.”
–William D.
“I liked how the windows came out.”
–Michael S.
“They gave me very fast service.”
–Rob C.
“Nothing was ever a problem for them and they took care of everything.”
–Denise G.
“They were courteous, professional, quick, polite, and the material was nothing less than superb.”
–Jennifer F.
“I liked the cleanliness and the installers they used.”
–Kelly L.
“The installers knew what they were doing, the window was perfect, and we liked them so much we referred them to my son.”
–Natalie B.
“They did the job very neatly and efficiently.”
–Greg F.
“They did the job the way they said they would.”
–Freddy L.
“They were very clean and professional and the installation was painless.”
–Terry R.
“I liked their showroom and the customer service was good.”
–Gladys L.
“The way they sold the product and the customer service was very nice.”
–Janet W.
“They had a good team, and they sent a lot of individuals to work at the job site.”
–Gumaro G.
“They were efficient and fast, and they did a great job.”
–Leo Q.
“Speed and neat work.”
–Catherine W.
“The efficiency was expecially pleasing.”
–Al P.
“They delivered what they promised, on time, cleaned up afterwards.”
–Janice M.
“They were efficient and on time.”
–Luis P.
“They made good on their quote. The installation was done on time. They helped with custom work. The product was good.”
–Toni G.
“Very professional; they take care of everything.”
–Levii T.
“They did a good job on the installation and the windows are nice.”
–Don S.
“The salesman John ( no longer there ) had an excellent eye for design and gave me ideas that I wouldn't have come up with alone. They also were very good about correcting a few problems that occurred in the course of the project.”
–Jody H.
“It was well priced and the work was done quickly and neatly.”
–Bob L.
“They were fast and efficient.”
–Thadese W.
“They were on time, efficient, and cleaned up after the job.”
–Demetra K.
“The window was installed quickly and everything is working fine.”
–Mary M.
“They were very professional.”
–Laima A.
“The price was good and they got the windows done very quickly.”
–Kristie K.