The following are verbatim customer responses from research that American Ratings Corporation conducted between August 2007 and March 2010. Customer last names have been initialized for privacy.
“They were very friendly and on time. They also did very good work.”
–Chris F.
“They were on time and they did a good job. They were very respectful. I recommend them to others.”
–Cynthia L.
“They called with time frames. They stuck to them or let me know if they couldn't. They rectified a bunch of problems we had that were form errors another contractor made. The quality of their work was good. They were very professional.”
–Donald B.
“They were on time and they did what they said they would do. They did an excellent job of cleaning up before they left. They did a great job. I was very happy.”
–Flora R.
“They were clean and professional. The work they did was perfect. They were on time. They even did a walk through afterwards.”
–Greg W.
“They knew what they were doing.”
–Lewis R.
“They had good quality doors and good follow-up work. They did a good finish and a clean job.”
–Richard C.
“I was favorably impressed. They exceeded my expectations. They were professional, knowledgeable, and reasonable as far as pricing was concerned.”
–Ann R.
“He was very professional. Their work really improved the look of the house.”
–Jeff A.
“Communication between everyone throughout the process was good. The timeline was adhered to and they showed up with adequate and skilled manpower.”
–Mark L.
“They cleaned up afterwards. They were very professional, and at the end of the day, everything was back to normal. I was pretty satisfied.”
–Robin T.
“They were clean and they showed up on time. They did what they said they would do.”
–Steve H.
“The whole thing, they came in a timely manner, finished the work and the job turned out well. They cleaned up and left no debris afterwards.”
–Peggy D.
“They did what they said they were going to do and they were on time.”
–Rob B.
“They were timely and pleasant to work with.”
–Dee H.
“They kept their word about the schedule. They were on time and on budget. The work was good and the people were personable.”
–Carl S.
“They were good at explaining things and meeting deadlines.”
–Emily H.
“Everything from start to finish, I just thought they were awesome.”
–August G.
“They were fast and very careful.”
–Debby A.
“The quality of the service was awesome. They were punctual and the price was good. The crew that came out was very professional. I've used other companies before, but by far, CTI Builders were the best.”
–Jennifer K.
“Everybody in the office was great. The installers were great and they made me feel comfortable.”
–Lorena P.
“They seemed to really care about making me happy.”
–Christina L.
“They were punctual and the installers were good. They also explained things to me very well.”
–Joe R.
“They were very efficient and completed the job within two days. The work was high quality.”