The following are verbatim customer responses from research that American Ratings Corporation conducted between November 2007 and March 2010. Customer last names have been initialized for privacy.
“He did what he said, and he was on time and on budget.”
–Gary B.
“Dave's accountability.”
–Monica C.
“He was very accommodating, honest, and thorough.”
–Dolly M.
“I liked his craftsmanship. The quality was really well done.”
–Bob S.
“Dave was very personal, and I felt that he was honest. What I really liked was that he told me when we he would be able to do it, and he was right on time.”
–Mary S.
“He did beautiful work.”
–Diana M.
“Their quality of workmanship and thorough explanation of what they were doing.”
–Todd B.
“I liked that they were very punctual, and their timeline was very accurate.”
–Mike D.
“All the work was done in a very timely manner.”
–Lori L.
“Their attention to detail.”
–Charlie M.
“They were responsive and very detail oriented.”
–Lon M.
“The quality of the work.”
–Betty O.
“The quality of craftsmanship, and they took their time and respected our property. They took great pride in their work.”
–Ted T.
“They did a nice installation, and I recommend their service to others.”
–Kathleen H.
“I thought they did a good job of installing things.”
–Antoinette M.
“They did good work. The work was excellent. It was perfect. They did magnificent work.”
–Rosemary W.
“Their attention to detail and their friendliness.”
–Joy H.
“They were very particular about everything being done correctly.”
–Delfina M.
“They were easy to get along with and they did quality work.”
–Mark M.
“Personal service, they worked with me and my needs. They didn't try to promise too much. In my particular situation, I wanted something, but they advised me against it because it was too expensive. It turned out they were correct. They had a better way of doing it.”
–Michael W.
“They were prompt when they came over and evaluated the job. Their service was also prompt.”