The following are verbatim customer responses from research that American Ratings Corporation conducted between July 2004 and March 2010. Customer last names have been initialized for privacy.
“Their prompt service, and they knew what they were doing.”
–A.T.C.
“I liked their customer service and their price. They had good information about the products that they sell. They explained all of the details. I thought they did a really good job.”
–B.C.
“Their salesman, Brom, is super good.”
–B.C.
“They deliver on their commitment, and they do what they are supposed to do. They are positive, friendly, and businesslike. They do what they say they are going to do.”
–C.O.I.
“They are good, fast, and dependable.”
–E.R.
“I've been doing business with them for more than twenty years. Everything is good about them. They are good people who offer a good service. I've never had a problem with them.”
–J.P.S.C.C.
“Their reliability, they are always on time. They do a good job, and the paperwork is always in order.”
–J.M.I.
“They answered all of my questions, even those that seemed trivial or small. They were very helpful. They always answered my questions within the hour or the same day. It was a very good service. I was happy with them.”
–L.D.
“Rick called me back. It was nice to have someone in the industry that was willing to return my calls.”
–P.G.
“Their prices and the timing of their service, they delivered on time.”
–R.C.
“I liked the salesman I dealt with. He was very helpful.”
–R.C.
“They're my window people. Rick, in the sales department, has always been really good about getting things done on time and being realistic about it. They have always met my expectations. Their showroom is good, and they don't work with too many door and window choices. The quality of the product is really good.”
–S.C.
“They are great to do business with. I like how quick their response time is. Their sales staff is very thorough.”
–W.G.I.
“Rick always goes out of his way to find a product that fits my needs. I've been dealing with him for years.”
–Paul S.
“Everyone is super friendly and knowledgeable. They get things done as quickly as possible. I'm a contractor, so I deal with a lot of other companies that are really stupid. I have no complaints at all about Collier Warehouse.”
–Zane L.
“They had a nice showroom, and the item was delivered when they said they would deliver it. I have been using them for about fifteen years.”
–C.B.
“I liked their response to inquiries and their involvement in developing solutions.”
–B.A.
“Their customer service was fine. They were very responsive. They answered all of my questions. The materials they sold were good.”
–G.P.C.
“Their prices were good, and they were accessible online. I did a search for what I needed, and their name came up.”
–T.C.
“We have had a long term relationship with them. The owner is very nice.”
–P.K.I.
“The service from Julio and Paul, all of the installers were quite nice.”
–Loreen J.
“Their stuff comes in on time, and everything is fine.”
–T.K.D.
“The selection of items to choose from, they sell a wide variety of different brands.”
–David R.
“The variety of their service, I like that they will come out to the jobsite, which a lot of other companies won't do. They are really knowledgeable about all of the different products that they sell. They even have some unique items that you can't get anywhere else.”
–B.T.L.
“Their inventory.”
–Martha C.
“They respond quickly.”
–Susan F.
“The guy I dealt with was very good. I liked their sales staff and their prices.”
–Mary F.
“The quality of their work was very good, and they were careful. The installers were also very good.”
–Ellen M.
“The delivery guy was great. He was very accommodating.”
–Leslie M.
“The range of available products, they have a lot of stuff you can't get anywhere else.”
–Barker O.
“They did a good job.”
–Mr. P.
“I thought the installation was very good.”
–Robert R.
“I like it best when the customer service is good. When their customer service is good, the sales representative takes care of the details.”
–David R.
“We have a long standing working relationship. When they say they are going to deliver something, they do. They meet the timeline that they give you.”
–Rulon S.
“They were resourceful in figuring out how to solve our problem. They had difficulty getting a specified product on time from one supplier but found a good substitute. They found a different manufacturer who could meet our deadlines.”
–J.M.A.
“I work with Teresa for windows and doors. She is very precise and efficient. She gets the job done right the first time.”
–J.S.C.
“Teresa and Paul were responsive.”
–C.B.C.
“Pricing.”
–H.L.C.
“They are easy to deal with, and our guys like the different salesmen that they work with.”
–R.C.
“The salesperson was quick to respond.”
–C.H.
“The service, they are friendly, prompt, and responsive.”
–P.G.R.
“Their pricing and products are good. We use several different subcontractors, and Collier Warehouse's pricing is always competitive.”
–R.A.
“They seem to be consistent. They have reasonable pricing, and they carry good products. Overall, I had a positive experience with them.”
–A.B.
“Sales help and pricing.”
–B.C.
“As far as myself being a contractor, I like that they are contractor oriented. They are professional, prompt, and they do what they say they will do. Their prices are also competitive.”
–J.P.C.
“They have easily accessible salesmen. If any issues come up, they are taken care of as quickly as possible.”
–R.G.K.C.
“The personal relationship with the salesman, he is very competent.”
–B.C.
“My personal salesperson.”
–N.C.
“They are friendly and easy to talk to. They are the best for answering my questions. I work in this trade, and they are very knowledgeable.”
–T.T.S.
“I think they are great to deal with and I have a high level of customer satisfaction.”
–PK International
“Teresa is wonderful. I deal with her quite a lot and she has great customer service skills.”
–Turner Built
“They have great customer service and knowledge of the industry.”
–Steve Rempe General Contractors, Inc.
“Rick is so professional and very attentive. I have recommended them to other people.”
–Grace Roofing
“They are always available; they are very informative and they stand by their word.”
–Telegraph Interiors
“They are factual and punctual and I appreciated that.”
–Grace Builders
“I like that they are knowledgeable about the products.”
–Pyramid Builders
“I like the attention to detail and the educational information that they give me.”
–Sunworks
“The service is friendly.”
–Rudy's Glass Unlimited
“I like the attention to detail.”
–Eric C.
“They did what I asked them to do and they called me to remind me that my order was in. They do a good job of following up with you.”
–Robert M.
“They answered all my questions and they got me whatever information I wanted.”
–Ema P.
“Very responsive and very professional.”
–Kimberly K.
“They gave us good advice and it was a good experience.”
–Steve F.
“The price was good and the location is convenient and they were very helpful and informative, and very accessible in terms of returning calls promptly. We had a couple of minor problems but they were corrected to our satisfaction. We got good service. Rick, our salesperson, was very helpful.”
–Ray Q.
“They take care of me and my customers; I appreciate the staff they have and they have a quick turnaround as well.”
–Regan Construction
“I like the customer service. They seemed to have a good knowledge of products. Also, the location is convenient.”
–Commins Building
“Everything went smoothly.”
–Laurie L.
“They have the products I need.”
–Titan Structures
“The window didn't leak.”
–George H.
“It was easy to order; it came on time.”
–Thomas B.
“I like the products they carry.”
–On Time On Budget
“That it was motorized.”
–Yang C.
“I like the quality of products they carry.”
–Young's Roofing
“Customer service; they're very careful about their recommendations; they did a great job.”
–Nicole L.
“I think they have quality glass and good customer service.”
–Waring Construction, Inc.
“Their experience.”
–Royal Lion Construction
“I like both the San Francisco and the San Rafael stores very much. They give you wonderful service on all levels.”
–Wedge Roofing
“Their care and patience.”
–Tim R.
“They are very informative and they spend the time explaining the details.”
–Dean Alec Construction
“We got some new windows, they were knowledgeable and the prices and delivery were good.”
–Christine F.
“I think they have good service.”
–Keep Construction
“I like the quality of service and that everything is done on time.”
–Bentzen & Son
“Good service.”
–Pro General Roofing, Inc.
“They called back when I asked them to.”
–Eva C.
“The service was great. They educated me about the details.”
–Lori B.
“I like the showroom to show clients. The sales staff is polite and knowledgeable and the line of products is high quality.”
–Craig Cummings, General Contractor
“They are responsive and they give you quick estimates.”
–Garcia J.I. Construction
“Prompt in responding with quotes and responding to questions.”
–Harney Construction
“Teresa is dynamite - she knows her stuff.”
–Diana O.
“I thought Valdez was very nice and extremely helpful.”
–Pantelides D.
“The staff is friendly and helpful.”
–John Y.
“They always answer my questions and fill my needs and when there is a mistake, they correct it with no problem.”
–Serge C.
“I like the versatility of the products and I think the prices are good.”
–Pinnacle Installations, Inc.
“They seem to be quite competitive on price and I got a good response from the salesperson.”
–Michael G.
“The salespeople are very helpful and knowledgeable.”
–Mesa Construction
“I liked the staff, they were helpful.”
–Clinton F.
“The woman I worked with, Patty, is really excellent and knows her products and is professional.”
–James J.
“They are very responsive.”
–R.G.K. Construction
“They recommended a good installer, and they were accurate with the quotes, and the salesman was very knowledgeable.”