The following are verbatim customer responses from research that American Ratings Corporation conducted between June 2007 and March 2010. Customer last names have been initialized for privacy.
“Their professionalism and honesty.”
–Bruce B.
“Personal attention, he was willing to stay late for me on a Friday. He pre-ordered the part so I didn't have to wait. The price was reasonable. It was seven hundred dollars less than another offer. What a difference. He was just amazing. Nelson was so wonderful. I can't praise him enough. That is the place to go if you ever have a ding on your car.”
–Judith M.
“The courtesy, the accuracy, and the quality.”
–Felipe G.
“They were efficient and very helpful with the insurance problems we had.”
–Jenny W.
“The work they do, they match paint very well.”
–Edward O.
“They did quality work. They got it done when they said they would have it done.”
–Susan B.
“The quality of the work, I think they are doing all right. I just brought my car in again today.”
–Gama L.
“Their honesty and integrity, they do the best work that I know of.”
–Louis M.
“The customer service, he had good communication with me.”
–Stephen R.
“Very accommodating, and the price was good for the work that I had done. I shopped around and their price was very competitive. They were fine.”
–Evelyn T.
“They just got it done quickly. They did it the right way.”
–Elizabeth Z.
“They were willing to go out of their way to schedule at my convenience. The quality of the work was excellent. They were friendly and convenient. They satisfied all of my needs.”
–Bill C.
“They are personable and very trustworthy. Also, the quality of the work is very good. They do very good work. I have been using them for twenty-two years. They are reliable and honest. Whenever they promise the car, they deliver it.”
–Ravi C.
“The quality of work they do, they do good work. I have never had any problems with them or with any of their repair jobs. I get my vehicles on time.”
–Al G.
“Their honesty and integrity, they take the time to explain what it is and where the gadgets and gizmos go. They are exceptional people.”
–Lee K.
“They were really quick to get my car back to me. They did a good job on it. They were also very friendly.”
–Brandy S.
“They were very thorough and they provided high quality service. They explained everything very thoroughly. They went through the different options and explained what needed to be done. It was very understandable and clear.”
–Terry S.
“They were close to where I worked. It wasn't a big deal to them. They just took care of everything. They did a good job.”
–Delbert S.
“They did a good job of getting the frame worked out. They gave me a discount. They did quality work and they backed it up.”
–Leonard H.
“They were efficient and personable.”
–Helen M.
“The timing, they do what they say they are going to do, in the time they say they will do it. In fact, they are better than their time estimate. They told me my car would be done in five days and it was ready in four. Also, they estimate well. They tell you what it is going to cost and it matches the final bill. That is very good.”
–Eugenio P.
“Their customer service and the way they do their job, they make me feel like I am part of the family.”
–Ellah G.
“They were very prompt. They did quality work and they were fair about pricing. They went the extra mile. They did a job for us that required paint. They noticed that there were some other touch-up spots while doing the repair work and they did the touch-ups for us at no extra charge. I appreciated that. We have been using them the last three or four years. We have been satisfied every time we have called them.”
–Jim K.
“They did a really good job and they were timely. I was satisfied.”
–Mickey M.
“They are friendly and clean. They do things in a timely manner.”
–Hermes Y.
“Their quality of work was just amazing. I had a 2008 Chevy Tahoe that they worked on. They put polish all over it. When they were finished, it looked liked it had just come off the showroom floor.”
–Stacy T.
“Everything, I like the quality of work and the people that work there.”
–T.P.S.
“They are very detail oriented. They fixed the dents in my car that were there prior to the collision. In that respect, they did more than they needed to in order to make me happy. The minor things like repairing the dents in my car only took two minutes, however, it meant a great deal to me.”
–Matthew S.
“They're very open minded and honest.”
–Javier C.
“I really appreciated their personal service and the care they took with my car.”
–Mel C.
“I'm really satisfied with the work they do. I think they're just the best.”
–Bruce A.
“I liked their price, friendless, and their turnaround time.”
–Janet P.
“The quality of work.”
–Ernest R.
“Their work was good. They were very friendly and customer oriented.”
–Cindy R.
“They did what they were supposed to do. Their main priority was getting my car back to me as quickly as possible.”
–Jeff R.
“They did a very good job on our truck. It was a nice paint job and a nice repair overall.”
–Allen S.
“They are good guys that do great work. They are honest and reliable.”
–Joe M.
“They are very friendly people. The price I paid was accurate, with no hidden fees. I liked doing business with them a lot.”
–Melissa K.
“They were reasonable. They did excellent work. They had me in and out as soon as possible. I was very impressed and happy with the service that I received there.”
–David W.
“I know the guys. They do quality work for a reasonable price. They stand behind all of their work.”
–Steve K.
“The overall quality was excellent. They were very thorough. They explained to me, in simple terms, all of the details involved in repairing my car. I enjoyed the thank you and Christmas cards that they sent to me in the mail.”
–Theresa C.
“Their work was excellent. Our car was returned to us in perfect condition.”
–Jan W.
“I like their service. They stand behind their stuff. They follow up on their estimate. If they find something else, they let you know before they do anything to the car.”
–E.P.L.
“Good price and they got it done when they said they would. They sent me a twenty dollar Starbucks card. That was nice.”
–X.C.
“Nelson was straightforward. He told us the quality of paint he would use and he backed up his word by applying the paint he had mentioned. I used their services almost ten years ago.”
–Kim K.
“They have a very quick turnaround time. Their customer service is very good.”
–Jake H.
“They are really personable people. They engage with their customers on a one-on-one basis. They know how to solve problems and they know who can if they can't. I like how personally they explain things to us. They use simple words.”
–Alejandro C.
“Their customer service was great. They told me what I wanted to know. They were on time.”
–Hermes Y.
“They were courteous and on time.”
–Chadha A.
“They are convenient.”
–Sean G.
“They were able to accommodate me and get the work done when they said they would get it done. The price was fair and the quality was good. They were great.”
–John N.
“I liked the friendly atmosphere.”
–Hue H.
“The overall service, they did a really good job and I was satisfied.”
–Dan C.
“They do a good quality job and give you your car back on time.”
–Gama L.
“Customer service.”
–Mike O.
“The overall quality, they made it fast and easy for us.”
–Sueanne M.
“Everything matched perfectly. You couldn't tell that the vehicle had been in an accident.”
–Tony P.
“The quality work.”
–TPS
“The personal service, Nelson is honest. They did a superb job and made my car look like new again. They did a minor job paint for free.”
–Judy P.
“I like that they're a family-owned business. The guys that I talk to are the guys that work on the car.”
–Justin R.
“They did it quickly.”
–Sarah K.
“I didn't have a problem. It's the best body shop that someone could run into.”
–David W.
“I thought the service was great. They were also honest and they stuck to their word.”
–Tammie A.
“Very courteous and good work.”
–Kathy B.
“The customer service, he took care of us when our truck was done.”
–Kim B.
“It's a small and friendly shop. They were honest and gave me a fair estimate.”
–Brande B.
“The quality of the work and friendliness.”
–Bill B.
“They were very nice and concerned about the cost. They brought my car home to me when I didn't have a ride to go get it. They go the extra mile. The service was good.”
–Mona C.
“They are very personable and concerned about my car.”
–Kathy C.
“They did what needed to be done. They called me when it was done and they did the work well.”
–Sean C.
“The friendliness and the quality of work.”
–Jackie C.
“They were good with customer service. I was really happy with those guys. They're friendly and they explain things really well. Sometimes it's hard to understand mechanics. The car was ready right on time. You couldn't ask for more. Compared to the dealership in the same area, they have better prices.”
–Josh A.
“They were fast, efficient and kept me informed. It was a really good paint job.”
–David A.
“They were very courteous. He saw what I needed and went for it. I was satisfied.”
–Jose A.
“Their personal attention to everything, and they look into your request and try their best to fulfill it to your satisfaction. They are nice and courteous.”
–Ravinder C.
“Friendly and honest service.”
–Mel C.
“The customer service and the people.”
–Jimmy C.
“I was totally satisfied. They were prompt and fair. The fees were good and it was a pleasure to deal with them.”
–David C.
“The job that they did was excellent and they were very accommodating.”
–Valerie D.
“The quality was the best. They got it done promptly and perfectly.”
–Patrick E.
“It was perfect.”
–Cesar F.
“He's very personable and he helps you. If he doesn't know something about it, he'll get some help. We had a couple of questions about the chrome on the car, which he didn't know too much about, but he went and got someone else who was able to advise us. The workmanship was excellent.”
–Aurora F.
“Very attentive customer service, they take pride in the work they do. They're reasonable and friendly.”
–Deli G.
“The timely manner in which the job was done and the quality of work.”
–Carlos G.
“Their followup.”
–Felipe G.
“Very helpful friendly and efficient.”
–Diane H.
“The owner was very nice and informative.”
–Karen H.
“The excellence in quality and the attention to detail.”
–Andre H.
“The customer service, Nelson did a great job. They have a great shop.”
–Julie H.
“The customer service, they're great.”
–Deborah J.
“They were fast and efficient.”
–Mildred J.
“Everything was quality.”
–Amarpreet K.
“Integrity honesty and customer service.”
–Kel K.
“They gave me the car when they said it was going to be done. They also cleaned and detailed the car. I was very satisfied.”
–Jennifer K.
“They really seemed to care. They want to make sure you're always happy. They made me feel like family.”
–Ken K.
“He went beyond what he needed to do.”
–Jim K.
“They listened to what was going on and tried to please the customer.”
–Jeannie K.
“I liked the work they did and their interaction with the customers.”
–Julie L.
“They were quick, nice and did what they could to help.”