The following are verbatim customer responses from research that American Ratings Corporation conducted between January 2008 and March 2010. Customer last names have been initialized for privacy.
“They were very professional, and they did a great job. They were excellent.”
–H.I.S.C.
“They were efficient and personable. The car was perfect. When my car was wrecked, I took it to another place, but it was a hassle. My insurance company recommended Cloverdale Eagle Tech. They called and then came over to pick up the car. When it was finished, I went to pick it up, and it looked brand new. They gave me a loaner car and everything.”
–Allen A.
“He's local. That is very important to me. He came highly recommended. He has good workers. They are efficient. What more can I say?”
–Bob C.
“We felt we got really good service. They handled everything with the insurance company. We were happy with the outcome.”
–David G.
“Their customer service was great. I felt comfortable that I was being taken care of. They were impeccable, and they went above and beyond the call of duty. When I dropped my car off, it was raining. Even though I didn't need a rental car, and wanted to walk in the rain, they were really concerned and went out of their way to offer me a ride.”
–Felix H.
“They do a good job as far as their workmanship. They are friendly, helpful, and they try to do what the customer wants.”
–George M.
“The service, and they are friendly.”
–Iris K.
“They seemed interested in my car. They cared that I wanted a good job done, and they did it. They were nice and friendly.”
–Joe D.
“They were accurate and quick.”
–John E.
“I would give them a '12'. Excellent quality, good follow through, and the people are really nice. I've used them several times.”
–John K.
“Their quick service.”
–Marvin T.
“They did excellent work. I was so impressed. They told me my car would be ready in three days, and it was, even though they found out that there were more problems than they estimated. They matched everything. It looks perfect. They detailed my car. They came so highly recommended, that I drove my car forty-five miles to go there, and it was worth it.”
–Mary M.
“Their attention to detail, their workmanship, their customer service, and if I have a question, they are right there. They take you out and show you what they are doing.”
–Michael L.
“Their honesty, their integrity, their attention to detail, their all-around customer service, they do a fabulous job.”
–Nick P.
“They were personable, and they worked with me.”
–Regina B.
“I liked their professionalism. They did everything they said they were going to do. If I had a problem, they took care of it.”
–Robert M.
“They are friendly, and they will go out of their way to be helpful and make sure you are satisfied.”
–Ron S.
“They are really friendly. They do a really good job, and they offer fair prices.”
–Shirley K.
“Personable.”
–M.A.C.
“They were easy to work with. I trusted their judgment. They put me in a rental car, so I didn't miss a beat. I heard they did quality work, and they did. I was happy with the way the car looked after it was finished.”
–Joan W.
“The convenience of their location and the fact that they took care of everything.”
–Michelle W.
“I like the way they tell you what they are going to do and then get it done. Also, Randy is a really nice guy.”
–Debra J.
“Their manner, courtesy, promptness, and their interest in my car, they were willing and eager to please.”
–Lucille S.
“They handled everything for me.”
–Jim B.
“They were right on top of things, and they were fast. They coordinated with State Farm. I've used them several times.”
–Theodore B.
“I like their location and hours of operation.”
–Vestel S.
“They stayed in touch with me and relayed the status of the car. They wanted to get it back to me as soon as possible. I appreciated that.”
–Ron L.
“They tell me what needs to be done, and they do it. They've always been upfront with me.”
–Shirley K.
“Everything about them, they were honest. I liked the communication. They did a fabulous job fixing my vehicle.”
–Nate S.
“They were quick and friendly. They went over and above what was expected.”
–Pamela S.
“They were extremely prompt. When I walked in there, they had everything. I had ten people look at the doors and not one person could tell which one was replaced. They were so nice, the service was good, and their communication skills were great.”
–Pat D.
“They do what they say they're going to do, and they are reasonable.”
–Martin S.
“They were very efficient and accommodating.”
–Mick B.
“Personal service, they worked around our schedule. They were very easy to talk to, and they explained things well. They did good quality work.”
–Kristi L.
“They were timely, and they did excellent work.”
–Lucile S.
“They're efficient, friendly, and very helpful.”
–Margot R.
“Their kindness.”
–Jane S.
“Their customer service, and they kept their word. They were very professional. I can't believe how well they matched the paint.”
–Donna F.
“They were very courteous. They explained everything in detail so I could understand it.”
–Dorothy L.
“They are a great group of people.”
–Dwayne H.
“The professionalism of the whole shop, they're very friendly. Randy and his son are extremely helpful. The job they did was excellent.”
–Elizabeth V.
“Quick and good service, they were great all around. I've dealt with many auto repair shops. They provided the best service that I've had in a long time.”
–Daniel B.
“They give good customer service, and they do good quality work.”
–David J.
“They took care of my needs. I thought the way they handled their customers was very nice.”
–Ray M.
“They do the work promptly, and they get it done when they say it's going to be done.”
–Paula W.
“I liked the way they handled the insurance paperwork. They were professional.”
–Dennis W.
“They did a good job. My car was nice and clean. It was done on time.”
–Shirley K.
“Everything from start to finish.”
–Agostino B.
“They help us when we need them. We've been doing business with them for about five years.”
–Al G.
“Their customer service, they answer their phones and are really responsive.”
–Amy A.
“They were very professional and friendly.”
–Bill B.
“Everything, their work is top-notch.”
–Bill H.
“The quality of the workmanship and the good service.”
–Brian E.
“They do good work in a timely manner. They're friendly, and they have good service.”
–Brian H.
“Their convenience, they respond quickly, and their location is convenient.”
–Bruce R.
“Service and promptness.”
–Camille L.
“Their location was convenient, and I felt confident with them because of the way they treated me.”
–Carol H.
“They were friendly, on time, and they did good work.”
–Charles B.
“Very personable, and they did a heck of a job.”
–Charles S.
“I like the way they run their business.”
–Chris R.
“They do beautiful work, and they have helped us a lot.”
–Clayton K.
“Directness, efficiency, and speed, they are really great people and serve the community well.”
–Connie W.
“I had to call him to come out and tow my car. He was there in no time and took care of everything.”
–Curtis J.
“They were very cooperative, they worked fast, and they did a good job.”
–Daniel L.
“They have a great attitude, and they are really helpful.”
–Darlene W.
“Randy went out of his way to help us while we were on vacation, because we had an accident. He handled everything and worked on our car while we continued our vacation. On the way back, we were able to get our car.”
–David S.
“Randy is very easy to work with, and he is very accommodating.”
–Deborah H.
“They give the best customer service around. They answer all of your questions and keep you up to date on what is going on with your car. They really go out of their way to make the whole transaction as easy as possible for you. I have gladly recommended their service.”
–Deborah S.
“The quality of the work they did on my car, they finished the work on time. I am quite satisfied.”
–Derral C.
“I like the customer service they give you. They are open with their answers, their work is good, and I have found them to be very reliable.”
–DeWayne B.
“Everything they do is really great. They really are a nice group of guys.”
–Derrick H.
“Fast, reliable service.”
–Don G.
“The quality of the service and that Randy is upfront with information, I have been there three times and have always been satisfied with the service.”
–Dora R.
“They are courteous, friendly, and very helpful.”
–Dorthy M.
“They are really prompt and give good service. One time, I had an appointment with them, but I forgot all about it. They were so nice about it, and they didn't scold me.”
–Ed Z.
“It was a Saturday at 5:00 PM, and my car broke down. I called Randy, and he came out, towed my car, and gave me a loaner to use. I couldn't believe it. He is really awesome.”
–Elizabeth V.
“Everything about them is great.”
–Emma L.
“I like that they are interested in your car problems. They pick me up and bring me home. They are really nice to deal with.”
–Fran C.
“He met me at the shop when we had our vehicle towed in, and he took good care of me.”
–Gary N.
“I liked how well they communicated, their honesty, their efficiency, their speed, and they were a great company to do business with. They were a well-run business and very organized.”
–George E.
“They were efficient.”
–Heidi C.
“They know what to do. I've been going there for years.”
–Janice E.
“They were helpful. They took care of everything, and they did good work.”
–Janice H.
“They were very kind, fast, and inexpensive.”
–Janie M.
“They were very thorough, and they did a very nice job.”
–Joe G.
“They took care of everything, and they did it in one day. I can't say enough good things about them. Their service is great and so is their personality.”
–Judy T.
“The courtesy and quality.”
–Julia B.
“They are the friendly, take care of business type.”
–Julie C.
“They do a very good job quickly. They're also very friendly.”
–Kathy W.
“Absolutely everything, they take care of you all the way. They provide unbelievable service. I can't express it anymore than that.”
–Linda P.
“They were fast and efficient.”
–Lynne H.
“Fast, efficient, and well done.”
–Margaret W.
“They were just really nice to me and took care of what I needed. They went above and beyond. I thought they were very accommodating.”
–Marguerite M.
“I like their prices, because they are competitive. They are also very convenient. They will pick me up from home and give me a ride back. For me that is a huge plus. I am really happy with their services.”
–Maria K.
“They are on time, nice, and they are very friendly. Their work is excellent.”
–Mario E.
“They stuck to their deadlines. They treated me with respect, and they were very customer friendly.”
–Michael F.
“The work was excellent. The people were very courteous, and they try to get their work done in a timely manner. They were pretty good.”
–Mike D.
“I was very satisfied, and they stand behind their work.”
–Pedro V.
“They were friendly and knowledgeable. They went out of their way to accommodate our needs.”
–Raul S.
“They do a good job and have nice people who work there.”