Cleaner One Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between February 2006 and March 2010. Customer last names have been initialized for privacy.

“The carpets always look great. He is very polite and he does it quickly.”
–Andrea G.
“Customer service, they are very friendly and quick.”
–Carolyn D.
“They were professional with the way they cleaned the carpets.”
–Julie C.
“They are very neat and clean. They get the job done and they get the stains out. I like their personalities. They are nice to work with.”
–Rosalia A.
“They showed up. We had two other carpet companies that didn't even show up. They were on time, in and out, and responsive.”
–Jeff V.
“They were thorough and professional.”
–Joanie T.
“They always do a good job.”
–Jennifer H.
“The quality of the work is great. They always get the stains out of the carpet. They actually look at the job first and explain what they're going to do.”
–Melissa M.
“They are thorough and friendly. They do a nice job. We like them.”
–Dori S.
“They do a good job.”
–Marilyn A.
“They were on time and very thorough.”
–Nancy G.
“They did a very thorough job.”
–Carla R.
“They do good quality work.”
–Julie L.
“They're prompt. The technicians seem to know what they're doing. They do a good job.”
–Julie L.
“They did a good job. They were quick.”
–Kathy K.
“Their professionalism, they knew what they were talking about and what they were doing.”
–Dawn B.
“Their punctuality, I thought they did a pretty good job.”
–Ruthie N.
“I like Sean's work. He is reliable and thorough. I always ask for him. I am happy with his work.”
–Carol B.
“They seemed to be very thorough.”
–Doris F.
“They were very good at getting the stains out.”
–Eric L.
“They did a thorough job.”
–Judy W.
“I love the technician. He's great.”
–Judy B.
“They do a good job.”
–Tara B.
“They did a good job cleaning.”
–Eric O.
“They were on time. They did the job they said they would do. They were courteous and very clean.”
–Sylvia A.
“They've done all sorts of things for me. They show up on time and they clean up after themselves. They do what they say they will do.”
–Ron E.
“Customer service.”
–Mike F.
“They have a technician who is very thorough, helpful, and concerned. His name is Sean.”
–Mr. H.
“They are highly competent and very professional. They are quick.”
–Judith I.
“Paul.”
–Alice K.
“They guaranteed that the work would be finished in a timely manner. They were true to their word.”
–Eric C.
“Friendly and straightforward.”
–Jack C.
“I liked just about everything. I liked that they were here on time.”
–Roy C.
“They were on time and neat. They did a good job.”
–John C.
“All along the way, they explained everything they were doing.”
–Richard G.
“Their price is better than another quote that I got. The owner came out. Everything went well.”
–Carissa K.
“They did what they said they would do for the right price. They were timely. The end result was good.”
–Denise M.
“I've used them several times. The kids that came in were pretty efficient. They did a good job.”
–Perry N.
“I liked the fact that when I had a problem, the owner responded quickly and personally came out.”
–R.R.
“They showed up on time and they got it done on time. They were very professional.”
–Dennis D.
“They were courteous.”
–Roger D.
“They did good work.”
–Susan H.
“They were professional.”
–Alex J.
“They did good work.”
–Grace B.
“They were very friendly.”
–Judy H.
“They showed up on time.”
–Sarah P.
“They were neat and clean.”
–Kathy R.
“I liked the fact that he came as soon as I called him, and he took the time to figure out what the right process would be to make it clean.”
–Debbie B.
“They came out on time, did a good job, and they were courteous.”
–Kathleen B.
“They worked hard, explained things, and finished the job quickly and efficiently.”
–George D.
“They fixed my counter and did an excellent job.”
–Lisa J.
“I liked the fact that they did a thorough job.”
–Paul K.
“They're really good, and they know me. They take care of me right away.”
–Michael K.
“We used them for marble polishing, and they did an excellent job.”
–Tony L.
“Straightforward and honest.”
–Donna L.
“They got the carpet very clean.”
–Jeffrey M.
“Personable reliable and quality work.”
–Brad M.
“They did a good job, and they were friendly.”
–Sue M.
“Paul was very responsive and helpful. He did a good job.”
–Tom M.
“The quality of the work was lovely, and he came back to fix my fountain because the product he used made the tile look cloudy.”
–Silvia M.
“The job they did for me was excellent.”
–Perry N.
“They do excellent work, and we are planning to use them again shortly.”
–Jim P.
“On time professional and they kept my house clean.”
–Kelly S.
“They are knowledgeable, and they got the job done in no time.”
–Michael S.
“I liked everything. They were timely, polite, and they did a good job.”
–Ellen T.
“They had a very good attitude, and they did a good job.”
–Homayoun V.
“The new machine they have is wonderful. It did an amazing job on my carpet.”
–Joan T.
“Responsive competent and on time.”
–Dougal M.
“The owner and his workers are very efficient.”
–Susan S.
“I really liked the service. They were always on time. They're Just fabulous.”
–Wynn G.
“Professional personable and good work.”
–Madonna D.
“They stood behind their word. They got rid of the spots which no one else was able to clean, and they were very friendly.”
–N. L. C.
“The service was very good. I used them when they were Carpet One, and they were nice to deal with.”
–Cheryl D.
“They did a good job on my carpet. I was able to get an appointment quickly.”
–Kathleen S.
“I use them every year because they are quick and nice.”
–Wilma H.
“Good product.”
–Donna B.
“They do a good job. They're very knowledgeable.”
–Bob W.
“I had a huge project which they had the manpower to deal with. It was on a crunch during the holidays, and they did a very good job.”
–Creative S.
“Thoroughness.”
–Barbara G.
“I had both the marble and the carpets cleaned. Both came out very well, but the marble came out too shiny. It almost looks new now. They were really great and very nice.”
–Terry L.
“They did a good job.”
–Jack M.
“They were professional, clean, and they came on time.”
–Rupa N.
“They got the job done, and they were professional.”
–Joan N.
“They did an excellent job. They were also very careful in my home.”
–Patricia S.
“They were very responsive, prompt, and clean. They answered all my questions, and they came right back when I had a follow-up question. They gave me good advice on how to maintain the floor.”
–Vicki W.
“They were prompt, and they did a good job. When they were done with the carpet, it wasn't soaking wet.”
–Pat W.
“They follow through, and they were knowledgeable.”
–Bill D.
“The fact that they were able to accommodate the appointment that I wanted.”
–Howard D.
“It was easy.”
–William D.
“The quality.”
–Marilyn H.
“The stone cleaning was good. They were prompt, quick, and professional.”
–Debra H.
“They answered my questions about the process, and they knew what they were talking about.”
–Barbara J.
“Knowledgeable and professional.”
–Scott K.
“Reliable and thorough.”
–Leanne K.
“They did a good job in a timely fashion.”
–Mary L.
“They're nice.”
–Shae S.
“They were on time, and they did what they promised.”
–Sam A.
“They just came out and got the job done.”
–Joseph K.
“They seemed to know what they needed to do.”
–Tushar K.
“The estimate process but not the price.”
–Nanny