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City Carpets Survey Responses
“I like how the owner comes out, measures everything, and brings his samples. He knows exactly what he is talking about. He knows everything. The work is done very quickly. The installers are great. I have used them at my personal residence and at my vacation home.”
–S.C.R.
“I keep going back. I've used them four or five times now. They have good service, they're friendly, and they're quick. They came out to our property the same day that I walked in the store. They're very friendly and welcoming.”
–Karen B.
“They were really helpful with picking out the right carpet for me based on use and my lifestyle. The carpet has been in for a couple years, and it still looks good. The people who installed the carpeting were really good. You can't even see the seams.”
–Alex K.
“They were quick, and they did a really good job.”
–Anthony C.
“The salesman was a very honest gentleman. We felt secure dealing with him. The quality of his interaction with us lead us to believe he would do a good job installing our carpets, which he did. He went way out of his way to ensure we were happy.”
–Ben B.
“They staff members were nice.”
–Bess J.
“They were perfect. I had an excellent experience.”
–Bill C.
“They are great. I go back to them because of their great service. They have great service all around.”
–Bob M.
“They were here on time, they did exactly what they said they would do, and they cleaned up. Overall, they were very professional.”
–Brian M.
“They did what they said they were going to do, when they said they were going to do it.”
–Carolyn J.
“They were immediately available to install the carpet.”
–Chris T.
“They were helpful, friendly, and very knowledgeable. We felt confident in what they knew. The experience was excellent.”
–Chuck O.
“I use them for carpet changes. I like that John is very responsive with everything that goes on.”
–Craig T.
“They were able to find what I was looking for. I described what I wanted, and they found it.”
–Cynthia K.
“They delivered and had good customer service.”
–Dave N.
“They were quick in completing the job, knowledgeable of the product, and they had good customer relations with their clients.”
–David M.
“They were very customer focused. They told us exactly what they were going to do. We knew what we were getting and got exactly that.”
–David W.
“I thought the owner was really cool and very family oriented. They cared about their work. It seemed like they really took their time to do it well. They didn't rush through it. I had a really smooth experience.”
–Diane Z.
“I dealt with the owner. He was responsive, and he took care of everything.”
–Don U.
“They had everything I needed.”
–Edward S.
“How helpful and knowledgeable they were, everything was perfect.”
–Erica T.
“The salesman went way out of his way to be pleasant and helpful. He spent a lot of time with us. He was very knowledgeable.”
–Fernando B.
“They were no complications. They were very nice when they came out. When I decided what material I wanted, they sent a very reliable craftsman out. There were no difficulties. It was the way it should be.”
–Gail G.
“I thoroughly enjoyed the salesman and the owner. They were very trustworthy and knowledgeable. He was a terrific salesman. The workers who installed the carpets, baseboards, and linoleum were excellent and very professional.”
–Georgia M.
“When I went there, they had what I wanted, so I bought it.”
–Giovanna V.
“Their customer service, timeliness, and price, they were very helpful. They were really good. I really liked them.”
–Ira Z.
“The personalized service, they did what I wanted.”
–Jack F.
“They were accurate about the time frame.”
–Jaclyn B.
“I like everything they do. The owner and his staff are very good. They've done every floor in my home.”
–Jacques K.
“They were very responsive. I like the carpet that I bought.”
–Jean G.
“Their service and promptness, when they said they would come out to do the job, they did.”
–Jeff M.
“They were pleasant and well informed. The guy we dealt with was very nice.”
–Jim M.
“Good service, I've used them for two of my properties. They were great.”
–Joanne G.
“They were helpful, efficient, and they made sure I got what I needed. They also made sure I got all of the information I needed about my purchase.”
–Joel T.
“He helped me select the right carpet for my needs. He installed it quickly and properly.”
–John C.
“I felt I received good service. They were friendly and competent.”
–Katherine W.
“Their advice.”
–Kathleen K.
“This was the second time that I had used them. They were professional, and the installers were great. The crew came out and got it done in one day.”
–Kathryn F.
“Nice and very helpful staff, they were pleasant to work with.”
–Ken B.
“They're local in the community. I've used them before. They've always been good.”
–Ken B.
“I felt like I got really good, personal service from John.”
–Kevin W.
“I liked the salesperson's pitch and knowledge.”
–Kimberly G.
“I like everything. I like their products, their service, and their attention to detail.”
–Leonard T.
“They were extremely helpful. They knew my circumstances and found what I needed based on what I could afford.”
–Lorene W.
“Their great customer service, his wife was very helpful.”
–Lori B.
“The salesperson was helpful, considerate, and made the sale based on what we needed and what was best for us. It was one of the best buying experiences that we've had.”
–Manny R.
“Selection and the ease of working with them.”
–Martin S.
“Their service, they did what they said they were going to do. That is what brought us back to them again. That pretty much says it all.”
–Marvin C.
“Their thoroughness, professionalism, and they did more than what was asked.”
–Melissa A.
“The fellow who helped us was very attentive and helpful. He let us bring some samples home, so we could see what they would look like. He was very well informed. He knew carpets and gave us good tips. They had a good selection and nice quality.”
–Michael P.
“They were great. They were so conscientious and quick. They cleaned up well. They did a superb job.”
–Linda R.
“The salesperson, Nicole Elam, was great. She was very pleasant, upbeat, professional, and personable too.”
–Rich O.
“The carpet was great. The finished product looked great.”
–Scott M.
“The owner gave us a great deal on a remnant. They were very accommodating. Hussein showed us all of our different options for linoleum flooring. We were extremely satisfied and would go back in a second.”
–Susan D.
“I liked their pricing. They had great prices. The salespeople and installers were also very good.”
–Tom E.
“They were quick, and they did a good job.”
–Victoria D.
“The variety of their products.”
–James M.
“I liked their scheduling communication. They were on the ball with calling and scheduling the job. Their follow-up was great too. They followed up during and after the job.”
–K.E.
“They recommend the right products. The products I bought over the phone without seeing them were a perfect match.”
–Adele A.
“They did the job in one day. It was very clean. A month after it was installed, we pulled some of the threads out, but Avo came out and repaired them for us. It looks absolutely perfect. He told us not to pull or trim them anymore, because he wanted to see them first. When he came out, he didn't charge us anything for the repair even though it was our fault.”
–Pat H.
“They had very good customer service. They were friendly, courteous, responsive, and they followed through very well.”
–Chris G.
“I liked the showroom and how everything was displayed, which made it easy to choose. They also gave me big samples to borrow, which was helpful. Everything was great.”
–Claire H.
“It was easy. I went in, got a quote, made an appointment, and purchased the carpet.”
–Felicia W.
“Hussein, the guy I worked with, was great.”
–Gabe P.
“They have a lot of selection. The salesperson was knowledgeable and willing to work with me.”
–Jeff M.
“The people working there knew what they were doing.”
–John K.
“I liked their selection.”
–Judy F.
“The salesperson was very quick and efficient.”
–Maura K.
“Their customer service, the salesman was very pleasant to work with. He worked to try and get a good product for a good price. Also, the installers were very professional and courteous. I've done business with them twice.”
–Rick W.
“The fact that they had a large inventory.”
–Spencer M.
“They were accommodating and very easy and friendly to work with. The guy we dealt with was very good. We were very happy with the outcome.”
–Diane F.
“The people in the showroom were very knowledgeable and pleasant. The carpet selection was good. The friendliness of the people is what kept our business, and I prefer supporting a local company.”
–Heather F.
“The value is fair. I'd say they have a good balance of product quality and price.”
–Bill H.
“They were very nice.”
–Birgit O.
“They followed through with what they said they would do, and they delivered on time.”
–David S.
“They follow through on their commitments.”
–Dhruv G.
“We liked the product and the fact that they were local. This was the second job they've done for us.”
–Jan B.
“They did a very good job.”
–Jean C.
“The attitude of the people, they were professional. The sales guy accommodated what I wanted.”
–Joseph S.
“Their prices.”
–Lionel A.
“The knowledge of the salesperson and the manager.”
–Martin S.
“The salesperson was very attentive and thorough.”
–Mary S.
“Their selection, everything went well.”
–Mathew R.
“I like the owner. He is a very kind man.”
–Minami S.
“Being able to get a hold of them easily.”
–Victoria H.
“I got to know the salesperson, so that helped. I had confidence in my salesperson.”
–Bonnie R.
“They had the product I was looking for.”
–Janet C.
“I like the carpet itself.”
–Naomi G.
“I really liked the gentleman that I worked with. He really worked hard to give me a good value.”
–Jean C.
