Carreras Auto Body Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between June 2002 and March 2010. Customer last names have been initialized for privacy.

“It was done well and I didn't have to take it back.”
–Aaron D.
“I liked the presentation. The guy was right on the mark. He didn't pull any punches. I was very impressed with his honesty. They fixed my truck. I have had no problems with their service. It has been over a year and I have had no problems with their service.”
–Bob T.
“They are honest and very responsive. I just trust them.”
–Bonnie M.
“Their work is very good.”
–Brandi L.
“They were very accommodating. They get the job in and they get it done. They fit you in and they finish it quickly.”
–Brenda B.
“I liked the quality of the work, their responsiveness, and everything was top of the line. I liked the fact that they were responsive to every customer. They ascertain what you need, what your car needs, and they get you the parts promptly.”
–Craig L.
“I liked their professionalism and their turnaround was pretty quick. They did quality work.”
–David W.
“I liked the work they did. It was fabulous.”
–Frank F.
“They are the best. They treat me like I am a king. I can't think of a company that has gone out of their way as much as they have. They turn out a great product. My truck got hit by a snow blower, but you can't even tell. They did a great job. I liked everything about them. When I go in there, they know me by name. They know vehicles and they just go out of their way to make it happen. Also, my truck came back on time.”
–Connie I.
“It didn't take long for them to do the job.”
–Gary G.
“They are nice people, they have a fast service, and they're convenient. They are not too far away from us.”
–Wanda B.
“They were very friendly and they did the job quickly. They did a great job.”
–Jan G.
“They remembered who I was from the first time I was there. They were pretty good.”
–Jessica W.
“I liked the service. They were very helpful. Whenever I have gone in there, they have treated me well.”
–Joan D.
“I liked their customer service and their guarantees. They guarantee their work. They treat you like you are family. They always do a good job.”
–Jorge G.
“They are just normal people. When you need something done, they get straight to the point.”
–Liz S.
“I liked that they were very efficient. They were very much on time with what they promised. They lent me a car, so I wasn't without a car. They did a good job.”
–Margaret C.
“I liked their customer service. They did a good job. They were very helpful and they got the job done.”
–Matt B.
“The work was done on time, as promised. There were no surprises. They were upfront and honest. They made themselves available to explain everything, which helped me trust them.”
–Susan N.
“They were fast. I felt like they were Healdsburg's small business people who have been in town forever. I thought they did a nice job.”
–Noreen M.
“They do good work.”
–Eileen B.
“They seemed fair, reasonable and nice to talk to.”
–Norm S.
“The job and the service, they did a good job. When I explain to him what is wrong, he just does everything. He does the whole job for me. I like that I can drop the car off, pick it up and my car is fixed.”
–Ramiro C.
“They did a nice job in a timely fashion. They were fine.”
–Diane H.
“They didn't have the car for a long time. I brought it in and got it back the next day. They pre-ordered the parts. Everything was there before I even brought it in.”
–Dan B.
“They did a good job.”
–Greg B.
“I was happy all the way around.”
–Chris B.
“Scheduling was pretty easy. The job came out great and it was done on time. They forgave the one hundred dollar deductible I had, which was really good. I'd definitely go back if I needed to.”
–Tony C.
“They were just friendly and nice. They got the job done.”
–Shirley C.
“They were very responsive.”
–Chuck C.
“They worked with me and they were very flexible.”
–Ted C.
“They were very helpful. They had the best price. It was one hundred and eighty dollars for a new windshield. Other places charged three hundred dollars. They were also quick and had good customer service.”
–Heather D.
“They were very honest. They handled all the insurance papers without a problem. I thought they did a great job.”
–Lauren S.
“Friendliness, efficiency, and good work.”
–Craig E.
“They were nice. They were also good about notifying me when things were ready. I thought they did a terrific job.”
–Stephen E.
“They did a very good job.”
–William G.
“They did a great job and they did it on time.”
–Pat H.
“They were courteous, fast, and honest.”
–Loraine H.
“They were prompt and they got the job done quickly. They also gave me a loaner car.”
–Robert M.
“They do an amazing job.”
–Ron M.
“They were very accommodating, thorough, and pleasant. They were just great to deal with.”
–Bonnie M.
“Their personalities, I like them. They're nice and I like their work.”
–Ron M.
“They got the job done fast and they did a great job.”
–Cayla M.
“I can depend on them. They do everything right.”
–Barbara S.
“They did what they said they would do.”
–June S.
“They were able to get the job done quickly.”
–Alex G.
“They were very nice and accommodating.”
–Greg M.
“Their timeliness.”
–Stacy P.
“Their quick response and the quality of their work.”
–C.O.H.
“They're very professional, thorough, and friendly.”
–Dick H.
“They were on time and did a good job.”
–Sandra M.
“They're polite, and they always have rental cars.”
–Daryl R.
“They seemed professional. They didn't haggle anything out of me. They just got the job done.”
–Yates S.
“They completed the job to my satisfaction. Dan was also very honest and straightforward.”
–Bruce A.
“They listened to what I had to say. They were thorough, efficient, and courteous.”
–Susan C.
“The work they did, and everyone there was so easy to work with.”
–Don C.
“Customer service.”
–Gary C.
“They have good service.”
–James D.
“They were fast, easy, convenient, and reliable.”
–Sarah D.
“Their personality, attention to detail, and work ethic.”
–Mike F.
“Their quality of work, they are the best. I trust them.”
–Mike G.
“The quality.”
–Lana I.
“Their quality.”
–Diane K.
“The workmanship.”
–Daniel M.
“They had good customer service.”
–Amber M.
“The free rental car.”
–Robert M.
“They were my advocate when someone hit my car. They really worked for me.”
–Nancy O.
“They were fast, reliable, very nice, and they finished on time.”
–Maria P.
“The service and workmanship.”
–Mary P.
“They were upfront and gave me a good deal.”
–Gordan P.
“The owner was very friendly.”
–Nick W.
“Their customer service, promptness, and quality of work.”
–Frances W.
“I liked the quality of work. They were also friendly and trustworthy.”
–John B.
“They do fabulous work, and I would tell anybody to go there.”
–Leanne B.
“We have used them for many years, and they have always been courteous and prompt.”
–Dolly B.
“Their quality of work.”
–E. E. I.
“I liked the work they did.”
–Miguel G.
“Their price was conservative, and I liked having a loaner car because I didn't have to pay for a rental.”
–Joice H.
“Dan was very attentive, professional, and nice. Dan took time out to assess what needed to be done even though I did not have an appointment. He even e-mailed the quote which was convenient for me. As a female with car problems, the last thing you want is someone who doesn't know how to talk to his customers.”
–Kelle P.
“They were very friendly, and they were able to loan my daughter a car when the other places wouldn't because of her age.”
–Mary P.
“The work they did was perfect, and they did a lot of extra stuff they didn't have to do.”
–Leon P.
“They gave me a loaner car, and it was done on time. I went to another place who wanted twice as much, and they wanted to keep the car for a whole week, instead of the one day like Carrerra Auto Body.”
–Margaret S.
“They were fast.”
–Jerimiah W.
“The part they replaced looks brand new.”
–Chris W.
“The quality of work they do is high, and when they say it's going to be done it'll be done. They also provide loaner cars if you need them, and the customer service is pretty outstanding.”
–Z. F. I.
“They are very convenient, they do quality work, and they are honest.”
–Scott A.
“They do a good job for me and my truck.”
–Artisan F.
“I love them, they do a good job, and the customer service is great.”
–Christian D.
“They treat me right.”
–Marcceilino L.
“They told me what they were going to do, how much it would cost, and when it would be done.”
–Mike M.
“They were able to correct the work that somebody else did poorly and cheated me on. I should have taken my car to them in the first place.”
–Tyler O.
“They do great work, I've used them for years.”
–Charles T.
“They were able to accommodate our time schedule, and they got the car in right away.”
–Scott C.
“They are very professional, and we got a free loaner car.”
–Mari K.
“I liked the person I worked with.”
–Diane G.
“The front office people are easy to work with, very accommodating, and professional. I have used them several times over the years.”
–Marylin S.
“I like their service and the quality of their work; they are very honest.”
–Bill L.
“Their quality and persistence with getting the job done.”
–M. C.
“I like that they're thorough.”
–Tom M.
“I like the fast, friendly service. The prices are reasonable.”
–Kevin M.