The following are verbatim customer responses from research that American Ratings Corporation conducted between May 2006 and March 2010. Customer last names have been initialized for privacy.
“Their quality and attention to detail, the customer service was good all the way around.”
–Chris P.
“It seemed like they were able to handle the whole project, the design, the construction, the finish work, and the installation.”
–Eugene H.
“They tell me when they are going to do something. They get it done, and it looks great. If I have any problems, they take care of them right away.”
–Ken
“The work was done on time. We had a problem that needed a creative solution, and they were able to come up with one. The quality was really good. If there were any problems, they followed up right away. When they were going to put the handles on, they made sure to match them with the refrigerator. I liked their teamwork.”
–Ann H.
“They were better than good. We had a bad contractor, and they were just so patient. They just kept following up. They worked with the designer, and they were flexible. They customized everything. They gave me exactly what I wanted. They did the work thoughtfully and well. They really took pride in their work. I liked that they were a small, family owned company.”
–Brad F.
“Their quality was fantastic, and their service was impeccable. They were responsive and professional.”
–Dan
“They listened to me. They produced a quality product that many people who come to my home admire. Their workmanship was just beautiful. It was perfect.”
–Pat J.
“I liked their designer Matt's efficiency.”
–Peter R.
“I'm an architect, and I enjoy working with them. They are very responsive and intelligent. They follow directions, and their attitude is that of a team player. The quality is excellent.”
–Phoebe B.
“We liked their work. They did a wonderful job. We would give them a positive recommendation.”
–Linda D.
“They did an excellent job. I liked working with them.”
–Charlene L.
“Customer service, I always hear right back from Matt. If there is ever a problem, it is quickly addressed and corrected.”
–Angela
“They were reliable. Cabinetmakers don't always show up when they are supposed to or do what they say they will.”
–Daryl B.
“They did a great job, and they installed it on time.”
–Kenneth V.
“Their high quality, their responsiveness, and their willingness to work around our schedule, I had general comfort working with a family business.”
–Lillian C.
“They are very pleasant to work with. They provide a quality product. They are also helpful with the design.”
–Rich K.
“They were very good and easy to work with.”
–Robert C.
“They were reasonably priced and very helpful.”
–Robert M.
“Typically, they are easy to work with. I've been using them for the past three or four years.”
–Frank
“I liked the owner and the people. They were very accommodating. They dealt with us, and they got things done when they said they would. That is what you need in this business.”
–John
“I like Matt. He is the person I deal with. I am a contractor, and I am able to introduce him to my clients. He is personable and able to interact with them.”
–Kevin M.
“Their price is good and so is their service. They have a quality product.”
–Sylmar
“The finished product was just excellent. Their follow-through was great too.”
–Alicia R.
“They were very competitive with the price. They followed the schedule, and they had a good product in the shop. They also had good workmen on the jobsite.”
–H.S.C.
“Very conscientious, quality, responsive, versatile, thorough, and they were craftsmen.”
–Virginia
“They are very professional and honest. The quality is good too.”
–Patricia G.
“They are professional, competent, and detail oriented.”
–Jeanine
“They had good ideas, and they delivered as promised. They were neat, and they cleaned up after themselves.”
–Jan H.
“I liked the personalized attention and the craftsmanship.”
–Barry
“They just did excellent work.”
–Rosemary
“The customer service, and they finished what they said they would. They fixed things the same day, and they were very responsive.”
–Colleen B.
“The quality of the product, the service, and the workers, everything was great.”
–Cyndi
“I liked the fact that they were a small, family-owned company. Their craftsmanship and workmanship were really great.”
–Paul M.
“I liked the quality of the work. They stood behind what they did.”
–Charles M.
“They had good customer service.”
–C.A.B.
“I like the fact that the two principals are personally involved on every job.”
–Roddy S.
“I have done many projects with them.”
–Dennis
“It is a father and son business, and they have a local, hands-on approach.”
–Mike S.
“They were pretty straightforward.”
–Vivi C.
“They are very responsive, and they try their best to give us the best service they can.”
–Vivi N.
“I like the quality of the cabinets, and they are very reliable. They were also prompt, and they did a beautiful clean-up job.”
–Lauren J.
“The quality of service was great. They communicated well and did a beautiful job on my cabinets.”
–Alicia R.
“The service was outstanding.”
–Julia W.
“They were on time, on budget, and they gave me good personal service.”
–C. &. A. B.
“I liked the craftsmanship, the detail, and quality. They took their time and did the job right with the guarantee that if there was something that needed to be fixed, they would come back and fix it.”
–Diane R.
“They were on time, and I thought the installation was just fantastic.”
–Yvonne R.
“I liked their service, professionalism, and design. They were also very responsive, and they did a great job. .”
–George A.
“The person I dealt with promptly returned my calls, and they offered a variety of options. They were pretty efficient.”
–Casey K.
“It was all handled well, and the quality of the floors was very good.”
–A. S. C.
“I like that they are a small company so they're able to give individual attention. They were attentive to customer service and efficient.”
–Colleen B.
“They did what they promised.”
–M. M.
“They took care of everything.”
–Nancy R.
“We've used them more than once. They were very easy to work with, and they came out to our house to find out exactly what we were looking for. They designed it exactly like we wanted. They were responsive, clean, and they did what they said they would do. The installation was great.”
–Diana A.
“I thought the workmanship was excellent, and they communicated well.”
–Hanne S.
“They were prompt and attentive to our needs.”
–Otto Z.
“They were responsive, and they kept their word. Unlike most contractors, they showed up on time.”
–John R.
“The cabinets are beautiful, and they work.”
–Ann H.
“I liked the personable aspect of their service, and we were able to work with the manager to discuss exactly what we wanted. They listened to us and gave us what we wanted.”
–Janet R.
“They showed up on time.”
–Deborah S.
“They were responsive.”
–Wendy M.
“Matt was just outstanding in terms of follow-up and follow-through.”
–Kelly B.
“They are easy to work with, and their quality is very good.”
–Don S.
“They delivered on time, and the installation was done to the specifications that we requested. We never had to worry about anything.”
–Gloria V.
“The price was reasonable, and everything was done on time. Also the installation turned out great.”
–John B.
“The quality of the work was really good, and the price was pretty fair.”