California Roll-Out Shelf Company Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between November 2007 and March 2010. Customer last names have been initialized for privacy.

“He was very neat and he cleaned up everything. He went ahead and gave me ideas because it went into existing kitchen cupboards. I thought they did a great job.”
–Andeline R.
“They were prompt and the quality of the materials was good. They paid attention to details and they gave good advice. They didn't have to do that. For aesthetic purposes, they told me that I should probably take off the liner and they were right, It looks much better without the liner.”
–Allison M.
“When he came out, he was very explanatory and he told us what we should and should not do. He didn't try to sell us extra things, only what he thought we needed.”
–Don P.
“They showed up when they said they would. They were very efficient and very pleasant.”
–Ros L.
“The quality of the materials, the communication, the technical knowledge of the folks, and they respected our property. They were neat and they cleaned up after themselves.”
–Vern W.
“It is more convenient for me, as it is hard for me to bend.”
–Marian G.
“I have a very old kitchen and everything is so deep and hard to get to. They were a Godsend.”
–Jane P.
“The shelves work well. They also look nice. We love the shelves. We are just happy with them.”
–Miriam M.
“Their service, they are very competent and they know what they are doing. I just like them.”
–Phyillis V.
“I just thought the construction and the installation were very good. The service was very prompt.”
–Mike C.
“The quality of the product, the timeliness from the order date to the installation, the professionalism, the cleanliness and they were very respectful.”
–Cameron B.
“The shelves make it easy for me to get my stuff out of the cabinets.”
–John S.
“The shelves are well made and heavy duty. The people I worked with were very knowledgeable. The process was quick.”
–Joan R.
“They were responsive. It was well done. They just did a great job. Paul was a very nice guy.”
–Joel S.
“I liked that they came out quickly. They were pleasant, smart, and reasonable people.”
–Peggy J.
“Since I am handicapped, they are very convenient.”
–Jim C.
“They were very friendly and they delivered the screen on time.”
–Marilyn T.
“Their customer service, they came and fixed things even though it was my mistake, not theirs.”
–Lisa S.
“I guess they are professional.”
–Karol S.
“They roll out.”
–Paul W.
“They are close by.”
–Kambiez T.
“They were prompt and did a nice job. The price was fair too.”
–Carol A.
“They were close by and they fixed my screen promptly.”
–Anthony B.
“They're fast and they have low prices.”
–Christoper B.
“They fixed the screen door promptly.”
–Sue B.
“They were prompt, quick, and did a good job.”
–Joan B.
“I liked the fact that someone could come out almost immediately. The young man who came out to do the work was nice and personable. He did everything the way he should have. I was completely satisfied with everything. I highly recommend them.”
–Leslyn B.
“Their service was great and they were prompt and efficient.”
–Bette B.
“I liked their personalities and quickness.”
–Donald B.
“Their customer relations, they are very nice and easy to deal with. They are just really good people, especially the manager. She's really easy to deal with. I am always satisfied as a customer.”
–Mike C.
“They were quick and did a good job.”
–Susan F.
“They were very timely.”
–Cathy G.
“They were fast, efficient, and friendly.”
–Michael J.
“They got the job done. They also were reasonable.”
–Charolet P.
“They were very pleasant to work with. They finished things in a timely manner, and they delivered as promised. I thought the value was good for the money. I felt it was fair.”
–Jodie P.
“It was close by.”
–Dwight S.
“They came out to get the job done and that was it. They were fast.”
–Judith S.
“They were fast and efficient.”
–Jen V.
“The job was done when they said it would be done. The guy was pretty friendly.”
–Lisa Y.
“Their service was prompt.”
–Stephanie A.
“They were very prompt. They had it done right and on time. They did a very nice job.”
–Rebecca C.
“Their promptness and good workmanship, they did what we asked them to do.”
–Willie Y.
“They were nice and did a great job.”
–Elsie C.
“They were on time. I also liked the design which works very well. The installation was fast and very professional.”
–Joe A.
“They did exactly what I asked them to do. They didn't pressure me to do anymore.”
–Berniece A.
“I like the way the roll-out shelves work.”
–Malak B.
“I like the convenience and the way the shelves work. They do what they are supposed to do. Their installers don't mess around. They get the job done. I am very pleased with them.”
–Jerry B.
“They were very friendly, quick, they did what they said they would do, and their product turned out great. I recommended them to friends and they loved their work too.”
–Patti B.
“They are really professional.”
–Nutan B.
“They were pleasant, efficient, and the quality was good. The price was good too.”
–Harry B.
“They were very efficient. The men who put them in did a beautiful job in less time than I expected. I really enjoyed the shelves. I am very happy with them.”
–Florence B.
“They were convenient and ready when I was. I didn't have to waste any time.”
–Beverly B.
“The professionalism, they came when they said they would come out to do the estimate. There were no problems with the installation.”
–Rosemary B.
“Their work was great. I would use their services again and also recommend them.”
–Alice B.
“They were very organized and worked quickly.”
–Jennifer B.
“Everything, they kept their appointments, installed wonderful shelves and did a great clean-up afterwards.”
–Deanna B.
“They were very quick coming out for the estimate and made wonderful suggestions. The installation was very good quality.”
–Sharon C.
“They're great. They do beautiful work.”
–Velma C.
“We loved our new shelves and the ease of the installation.”
–David C.
“I liked that they did exactly what I wanted.”
–Mary D.
“They were nice and their service guy was very informative.”
–Nancy D.
“Everything; they did exactly what they said they would do for us. When my husband tried to give them a deposit, they wouldn't take any money until the work was completed. We were satisfied. We were completely satisfied with the fine quality of their work and their services.”
–Loren D.
“Because I have a bad back, it was very hard for me to bend down.”
–Flora F.
“The end results, I am very happy with the shelves.”
–Rosemary F.
“They were on time and they did everything they said they would do. It was a very positive experience.”
–Cathy F.
“They came when they said they would and the quality of the work was good. I was very happy with the outcome.”
–Barbara F.
“The convenience of the shelves is fantastic. The guys who did the installation did a bang-up job.”
–Tom G.
“We had a little ding in one of the cabinets, but they came out the very next day and corrected the problem, no questions asked. I was impressed with their service.”
–Nora G.
“They came out, took measurements and they did a beautiful job with the installation. The man was very clean and tidy. I am thrilled with the cabinets and how easy they are to use. I tell all my friends of our great experience.”
–Anna H.
“They were really quick and knew what they were doing.”
–Joyce H.
“They were prompt in their assessment.”
–Maxine H.
“They were really professional.”
–Sally J.
“When they gave us the estimate, they were very clear about what they were going to do. They gave us a very clear price and were very prompt too.”
–Joan K.
“The quality of the cabinets was great. Everything was done on time.”
–Jutta L.
“The work was great and they were very efficient.”
–Edgar L.
“The job was done well and efficiently.”
–Raymond L.
“They did a very nice job installing everything.”
–Jane L.
“They were friendly, timely and their workmanship was fantastic.”
–Dan M.
“They were professional, timely and they were everything I had expected and more.”
–Nancy M.
“They were courteous, quick and very neat.”
–Marie M.
“They did what they said they would do and when they said they would do it.”
–Barbara O.
“The sales representative was great.”
–Rich P.
“They communicated well with us and they came out when they said they would.”
–Carol P.
“They're honest and the workmanship of the shelves is great.”
–Diana P.
“I like Jeff, the owner. I am very happy with my shelves. I think they are great.”
–Sara R.
“They did a great installation and we were very happy with the work.”
–Nora C.
“The shelves actually work. They came out when they said they would, were very helpful, and did a wonderful job. We can't be more pleased.”
–Kathy D.
“They did everything they said they would do and more.”
–Margaret F.
“They made my kitchen more convenient for me.”
–Anna H.
“The convenience of the product was great.”
–Katrinia H.
“They got the job done and they were prompt and friendly.”
–Vikki L.
“They were on time, clean and courteous.”
–Dorman L.
“My wife is thrilled with the product.”
–Christine P.
“Great service, they delivered on time.”
–Barry R.
“Their availability, they answer their phones and their effort to please us was very good. Some things were done incorrectly, but they fixed them which was great.”
–Dolores B.
“We like the shelves very much. They save us a great amount of time.”
–David G.
“They were able to respond quickly to our needs and they did a good job.”
–Karen H.
“I liked the wooden pull-outs. They were nice people.”
–Carol B.
“The quoting process, they were quick and very nice.”
–Kristi A.
“I liked his expertise. Everything just came out perfectly. He has the creative insight on what to do. He worked with me, listened and worked towards what I wanted and not just what he thought should be done. The installers knew exactly what to do and cleaned up well. I was really satisfied with the work.”
–Glenna A.