The following are verbatim customer responses from research that American Ratings Corporation conducted between May 2009 and March 2010. Customer last names have been initialized for privacy.
“Mike Cacci will do whatever it takes to do the job right.”
–Anna B.
“I think what I like best is his efficiency.”
–Claudia S.
“We had a very large remodel. I'd give him a '15'. He was on time, on budget, and very clean. He was on top of everything and in control from start to finish. He did everything we asked and then some. If you ever need a written recommendation, I'll be happy to give him one.”
–Craig W.
“He was on time. When he said he would be there, he was there. His scheduling was fantastic. The quality of his work was very good.”
–David Y.
“I liked their promptness and their conscientiousness. He was very conscientious about having everything on site and ready to go when it was time to put something in place.”
–David M.
“What I liked best was that he was there when he said he would be. He had a very organized schedule and he stuck to it.”
–Dennis G.
“Lots of things, but especially that he was always on schedule, there was never any delay.”
–Greg V.
“Reliability, organization, professionalism, the quality of his workers, and attention to detail, he thought of things that we didn't think of and my husband is very thorough.”
–Jeff W.
“I liked the follow-through and the adherence to the schedule. The communication was great. He kept me abreast of any changes and informed me about what he was doing. No horror stories, I would highly recommend him to anyone.”
–Jim C.
“He was extremely detail orientated and he stayed on schedule.”
–Jim P.
“He was always on time. If Mike encountered a problem, it didn't slow the job down. He would throw in the extra time and put the guys on it to get it accomplished. As far as extra effort goes, he worked on a Saturday and got extra guys to get me back into my house before Christmas. I thought Mike and his crew were awesome.”
–Jim T.
“They were great at scheduling and following through. We really liked the subcontractors. They were all very professional and easy to communicate with. We could talk with them about what they were doing. That helped with the decision making. I thought they did a great job. I would call it a great experience.”
–John V.
“The attention to detail.”
–John D.
“Very timely, and he was good about keeping us updated about what was happening.”
–Joseph V.
“His promptness and sticking to the schedule, at first, we were hesitant to hire him for cost reasons. We had a great experience and I'm glad that we did.”
–Mike C.
“Their timeliness and the way they stuck to the schedule, the subcontractors were always right on time. The only delay we had was for some materials that came in late. I was very happy with the whole thing.”
–Mike G.
“He stayed on his time schedule perfectly.”
–Mike S.
“They worked fast.”
–Reed H.
“They did excellent work. All of his employees were very professional. He was very conscientious about being on time. The quality of the work was really high.”
–Rob F.
“He was very fast and the quality was excellent. The work was incredibly good. I trusted him completely. He completed the project as expected and he followed up as well.”
–Robert S.
“The quality of the workmanship and the professionalism.”
–Scott M.
“The quality of the work that they did, all of his workers were courteous and on time. They also cleaned up after themselves. The quality was excellent.”
–Staci S.
“Everything was done perfectly. I was happy. I enjoyed my experience with Mike.”
–Susan E.
“The top thing was quality. Second was predictability, he was right on budget. Third was that he was able to offer creative solutions to problems as they came up. Fourth would be that he was an easy guy to work with.”
–Tim G.
“He was very good about staying on schedule and being on time. There was a high degree of attention to detail. The people were all good and nice.”
–Tim F.
“They were excellent.”
–Todd M.
“On time and good follow through.”
–Tony M.
“They stuck to their deadlines exactly. I have three young children and I was without a kitchen. He made it every single day and the product was fantastic. We remodeled our entire first floor and it looks great.”
–Vincent K.
“They are very thorough and very neat. They do excellent work.”
–Wayne S.
“They do the work quickly. They do really good work and they're very reliable.”
–Andrea M.
“They were very professional. They came in on time and on budget.”
–Austin M.
“The quality of the work was top notch.”
–Bob L.
“Mike was and still is extremely responsive. If we ever had a problem, he was right there. He was pleasant to work with. His subcontractors were prompt, easy to work with, and clean. If there was a mistake, it was fixed for us, no problem. We've recommended him to several friends. I think that says everything.”
–Brian L.
“First and foremost, they were on schedule and on budget. Secondly, the quality of his crew was good. Finally, there was a good flow of ideas and communication during the design process.”
–Chris S.
“He was on time and on schedule for all the things he committed to.”
–Dan W.
“Flexibility.”
–Dave M.
“I thought they were very professional at every turn.”
–Ed B.
“We've used him twice. He gave us a schedule and he kept to it. Both times, I thought the quality of his work was very high.”
–Gary L.
“He was on time and on the ball.”
–John C.
“They were on time, professional, and the work was of excellent quality.”
–John S.
“He is very thorough. He has great attention to detail. We are considering using him for another project pretty soon.”
–John M.
“The quality of their work, they were professional, very reliable, and honest.”
–Michael N.
“Everything, he was confident, on time, and he knew what he was talking about. I'll be using him again for another project.”
–Dennis H.
“Their attention to detail and adhering to the schedule.”
–Joe C.
“He communicated well and he kept us in the loop on everything. He was right on schedule. He did a good job.”
–Michael C.
“Timeliness and attention to detail, they're very good overall.”
–Thomas P.
“They gave us a schedule and they pretty much stuck to it.”
–Brad S.
“He was on time and things happened when he said they would. Except for the painter, he had quality people. The work was done well.”