The following are verbatim customer responses from research that American Ratings Corporation conducted between April 2004 and March 2010. Customer last names have been initialized for privacy.
“Everything.”
–Cyrus M.
“They were creative with how they designed the kitchen.”
–Darrel L.
“Customer service, he was helpful and he had integrity. Brian was a great guy.”
–Dave H.
“They gave complete service, they were concerned about customer satisfaction. They wanted to make sure that they understood what we wanted. They worked to meet that. They answered all of our questions and did everything that we needed. There was nothing left unturned. I would recommend them to anyone.”
–David G.
“The quality, the service, and the price.”
–Ernie W.
“Keith, the guy selling it, was just great. He walked us through everything and got back to us when we had questions. They were just great with customer service.”
–Jeff S.
“I'm going to pull to the side of the road so I can answer your questions because this is for Cabinets etc. and I think so highly of them. Every company should be run the way this company is run. They are excellent. They always have time to answer questions. They make sure everything works. They're exceptional.”
–Jim M.
“Their customer service, they were very personable and they dealt with all of our needs. I thought they did everything well.”
–Jim D.
“They installed my cabinets. They did a very nice job. I was satisfied.”
–John R.
“Their knowledge and their openness, he was very clear about the pricing. I liked the design of the kitchen layout. He went beyond what I expected. If I had any questions, I just called him on his cell phone. He was easy to get a hold of.”
–Maksim P.
“I guess the attention to detail, in terms of what my needs were.”
–Marion R.
“Their service, their responsiveness, and their support, they did a fantastic job.”
–Paul G.
“They didn't mistreat me.”
–Ray W.
“Everything, when we went in, we told them what we wanted and they offered us an opinion. The layout was just perfect. Everything just fit.”
–Robert S.
“His expertise and knowledge, he directed me to exactly what I was looking for. I was able to recognize how good the product was and I liked his price. For the quality, the price was excellent. I am very happy with them. Altogether they were the top shop. I have recommended them already. They definitely get my highest recommendation. After visiting a lot of different cabinet places, they were the top one.”
–Steve M.
“They were good listeners. They didn't argue with me when I said I wanted the counters at thirty-four inches. They tried to find a solution.”
–Bonnie C.
“The quality and the service, I thought the service was good. I thought they did a good job. I thought that for the money I paid for them, compared to other places, I got what I paid for. He came out, checked everything, and was very thorough. I liked the way he talked and the way he did business. They seemed to know what they were doing. Compared to some of the other estimates and drawings, I thought they did the best job. Every time I called, he was there. They just went overboard for us. My wife and I are very happy.”
–Don P.
“Availability, and he knew his job. He was there, he answered questions, and he would go out of his way if I needed him to, excellent service.”
–Frank S.
“There were a lot of things. They really helped with our design. They resolved problems quickly. They worked within our timeline and our budget. Keith was an honest contractor.”
–Greg B.
“They were helpful, amiable, and cheerful. They were easy to work with and they were nice guys. We were really satisfied with them. The cabinets are beautiful.”
–Larry P.
“The salespeople were informative and they knew their products. The products they had on the floor were very nicely displayed. They were high quality displays.”
–Andrew D.
“The color and look of the cabinets, they were so pretty and durable. Brian was fabulous. I told him what I needed and he helped me find something that I could afford that was also beautiful.”
–Mario S.
“They helped me with the design and they worked with me on the payment. They helped me finance. I had to finance part of it and they helped me out.”
–Sid W.
“They were friendly, easy to work with, very flexible, understanding, and helpful.”
–Teresa A.
“The work was done quickly.”
–Terry A.
“They helped us choose the right cabinets, and they were very responsive.”
–Margit B.
“They're very straightforward and non-pushy. They didn't try to sell me anything I didn't need.”
–Orson C.
“They are very straightforward and attentive.”
–Claire C.
“They're convenient, and the cabinets look nice.”
–Sandy F.
“They were very helpful. They provided me with a lot of information. The process was very smooth, and the people were very nice. They knew what they were talking about. I worked with Keith, and he answered all of my questions and got back to me.”
–Erika G.
“The service was good.”
–Barbara H.
“They were clean, and they followed our instructions. They did everything we wanted.”
–Johnnie H.
“I thought it was a professional company.”
–Adrienne M.
“They were very friendly and helpful.”
–Bruce M.
“They provided very detailed service, and they were very patient and willing to wait on me. They were very customer oriented. I felt very comfortable with them. I felt like I could trust them. The cabinets were very high quality. We originally started planning a few years ago, and he still had our documents when we went back to him.”
–Kathy M.
“Overall knowledge of every department and their expertise.”
–Steve M.
“They worked with me and gave me what I wanted. I was very happy with them and recommended them to other people.”
–Robin M.
“No hassle.”
–Pat M.
“The service and the people who work there.”
–Helen N.
“Working with Brian Martinelli was a breeze.”
–Matt R.
“Personal, prompt service, and great product knowledge.”
–Ray S.
“Brian Martinelli provided great service.”
–John W.
“They were so easy to deal with.”
–Gale W.
“The promptness in their services, they are great. If it wasn't for Keith, we would have picked another company.”
–Steve W.
“Their promptness, courtesy, and professionalism.”
–A.S.I.
“They are easy to talk to, very approachable, and they gave lots of information.”
–Judy
“Their knowledge, expertise, they're very easy to work with; for a first time cabinet buyer they are indeed truly helpful, very professional, very upfront, and make suggestions as needed, to designing our layout, they were able to fulfill all our needs.”
–Doug B.
“Brian is a good guy, they're local, I've known them a while and they're good people.”
–Bill B.
“They're depth of expertise, and knowledge.”
–Bill B.
“They were cooperative, accommodating, great customer service.”
–Emily F.
“The personal service that Brian gave us was great, he was thoughtful about things, and caught on quickly to what we wanted.”
–Douglas F.
“Jean was great, they were straightforward with me about what was good, and what was just as good with a lower price. They didn't try to push me anything, very honest and gracious people.”
–Joan G.
“Personal attention and expertise.”
–Charles G.
“They're willing to work with you.”
–Jackie J.
“Quality and price.”
–Richard K.
“Brian was very great to work with, knowledgeable and helpful, and patient with us while we were deciding what we were going to do, it was a pleasure to work with him.”
–Bill S.
“They were very helpful.”
–Mark M.
“Brian was great, the customer service was brilliant.”
–Shawn S.
“The ability to plan the cabinet layout.”
–Tom S.
“They're willingness to work with us was great. Vince sold us the cabinets, and he was great, he threw some good ideas, and he was able to meet the challenge of creating what we needed on a custom level.”
–Jeff T.
“The personal touch.”
–Craig V.
“They carry out promises, they're not like Home Depot which will deliver something in 6 or more weeks, they get straight down to business.”
–Arrow Construction
“They take time and explain the whole process, picking cabinets, the options, the materials; very thorough and good customer service.”
–Don B.
“I liked the service, and the people they sent out were great.”
–Don B.
“I like the people who work there.”
–Christine B.
“How he came to the house, measured everything and helped us out.”
–Dave C.
“Competence.”
–Cathy D.
“The excellent service, and the non-pushiness; I've recommended them a number of times.”
–Bill E.
“The people that I dealt with were very good in helping me.”
–Susan F.
“They were very cooperative, Brian was good, and everything was beautiful.”
–Lloyd H.
“They designed what I liked, Brian was very good, and gave us a lot of options.”
–Larry L.
“The personal service was very good.”
–John L.
“The personal assistance was good.”
–Mr. S.
“The ease in ordering, and the ease in coming up with a design and their patience.”
–Paul P.
“The quality and service was outstanding.”
–Dennis B.
“Brian's personal attention, and helping me getting the best price.”
–Lee D.
“The cabinets and the service were both excellent.”
–Janie F.
“They sat down with us and went through all the colors, textures, designs, struggled with all our decisions and were very patient with us.”
–Rod L.
“They were very cooperative and worked closely with us, we had no problems at all.”
–Tom L.
“I liked the salespeople; they were very helpful, answered all my questions, came on time, and the contractor had no problems.”
–Carole A.
“The customer service was great.”
–Linda A.
“Personal service, and the owners installed the cabinets so we were in good hands.”
–Al D.
“Brian was excellent, he was very patient, I told him what I wanted and he was extremely helpful.”
–Carol F.
“Very good customer service, Brian helped us out.”
–Kim H.
“They followed up and got everything done in a timely fashion; Brian knows his business.”
–Paul L.
“For the quality I got, the price was great.”
–Marguerite N.
“I like the quality of the cabinets I got, and the salesman was good.”
–Munir S.
“Brian's customer service was great.”
–Mike V.
“The overall treatment from beginning to end was great.”
–Glen W.
“They were very accessible to any questions we had.”
–Ron D.
“I've been working with them for 20-something years, personable nice people.”
–Brian D.
“I liked Glenda and the helpful service.”
–Paul H.
“The appearance of the cabinets is good, and how they are protected and they look wonderful.”
–Richard P.
“Glenda was great.”
–Craig V.
“Glenda gave me great service, and I love my cabinets.”
–Maureen C.
“How fast they got they're product to me, and the service was excellent.”
–Dennis H.
“They had a really nice display.”
–Mary L.
“Glenda was a major help, she helped me find a good contractor which I loved.”
–Daniel S.
“The service was great.”
–Lior N.
“Brian was nice. His workers were not so easy to work with, but the company itself was good to work with.”