The following are verbatim customer responses from research that American Ratings Corporation conducted between November 2004 and March 2010. Customer last names have been initialized for privacy.
“The personalized service, they are a fairly small outfit, but the service is very good and they have very high quality merchandise. Their prices are competitive.”
–Bill J.
“The personal service, they seemed to have strong expertise.”
–Maryann T.
“They were helpful and informative about figuring out a design that would work best for my space.”
–Brittany R.
“I liked Lee's husband. He was easy to talk to.”
–Susan B.
“They are personable and their service is great. Lee was awesome. Whatever we wanted, she was always right there to provide it.”
–Pauline G.
“Bill Butcher did a fantastic job. Everything went like clockwork.”
–Linda L.
“Lee was the first one to hear what I actually wanted. She was able to translate what I told her into a beautiful kitchen design. She represented everything I wanted. She transformed what I wanted into what was available and what could fit. It was a totally wonderful experience. She also referred me to a wonderful contractor.”
–Jan S.
“They were very pleasant, and they walked through everything that I needed.”
–Jean S.
“Lee did a nice job. The kitchen design turned out beautifully. They were very friendly and helpful. I loved the cabinets. They are just super high quality. I liked working with the designers.”
–Lori W.
“Their response time to my questions was fast. When I called them, they got back to me fairly quickly.”
–Aaron P.
“They were very knowledgeable.”
–Mary S.
“They are nice people. Lee was very thorough and helped with a couple of problems that occurred.”
–Annette G.
“They are great to work with.”
–Arlene B.
“I really enjoyed working with Georgia. She was very helpful in helping me design the kitchen.”
–Charlotte D.
“They were very cooperative, helpful, and they had really great service.”
–Sharon D.
“They were really good people, and they took the extra mile to listen to me. I went to a couple of other cabinet places before going there, and the other places made me feel like a piece of dirt. This place made me feel human. They were very good, conscientious, and honest.”
–Ralph H.
“Lee was just great.”
–Jean K.
“The quality and the service.”
–Cleofe P.
“Both of them are very creative. Lee knows her cabinets, and she is really good to me.”
–Carol R.
“The service and work.”
–Walter S.
“Lee is absolutely wonderful, and the cabinets look great. I recommend them to all my friends.”
–Carol W.
“I like their expertise with designing.”
–Tony S.
“I think they did an excellent job.”
–Laurie D.
“The response time, the customer care and the overall professionalism.”
–Bob B.
“They did what they said they would do.”
–David C.
“They are very helpful and extremely knowledgeable. They do excellent work.”
–Ann C.
“They were very helpful.”
–Bob F.
“They are very knowledgeable, helpful, efficient and very good designers.”
–Tony F.
“That they were able to give us a print out of everything and it's easy to look at the showroom and they're very flexible on any changes.”
–Brad F.
“The sales person and the overall experience was great.”
–Kim M.
“I liked the salesperson. She was very helpful, the quality and the style of their product is excellent.”
–Jose M.
“They were very personal and efficient.”
–Tracey P.
“Lee's expertise, calmness, level headedness and personal caring.”
–Ron R.
“The personal service was good.”
–Sara R.
“I like that it's a family run business. They're knowledgeable, friendly and have good products to sell.”
–Rick S.
“The flexibility.”
–Katie S.
“That the lady who helped me out was a Christian person and we got a lot in common.”
–Kathy S.
“They're very helpful and they take their time.”
–Walter S.
“Their effort to work with me and they did an excellent work. They ensured that the problems encountered were resolved.”
–Marie T.
“They had good selection of designs.”
–Jennifer F.
“They do excellent work and the workers are great.”
–Andy L.
“They listen to our ideas and they came out with some good ideas of their own.”
–Lori W.
“They did a really good job with the design of the cabinets and the dimension layouts.”
–Bill H.
“I like their design.”
–Ellen Y.
“They did help us to pick out a good design.”
–Ed S.
“I recommend Lee to everyone. She is competitive, her prices are fair and she is very professional.”
–Christine L.
“They are very good at what they do. I like the range of products and the prices. There were enough displays that I could work with. Initially, I thought I would need to see more displays, like they have at Home Depot, but because of Debra's level of expertise and the samples, I felt comfortable working with them. I am in real estate and I refer many clients to them.”
–Carolyn S.
“Their professionalism and creativity are the things that I liked best about them.”
–Joette M.
“Debra was very smart. She did not make a single mistake. She laid out the space very well, which was what I needed. Also, the subcontractors she brought in were excellent.”
–Kristen
“I like that she is an expert kitchen designer.”
–Monte H.
“I like the convenience. I can send my customers there and they get pretty much everything they need.”
–Nathan M.
“I'm very satisfied all the way around. Lee is very professional.”
–Judith S.
“They were friendly, helpful and easy to deal with. They did what we wanted. We were very pleased with them.”
–Tony
“Great customer service, Lee really helped me. I was one of those problem customers because I couldn't make up my mind. She walked me through the whole process including even picking out the knobs. She was great.”
–Kelley H.
“Debra is very good.”
–Randy H.
“They are very personable and they work a lot on the design. They try to accommodate my design sense with their product. I think that is great. They are very professional. I found them very amicable and accommodating. We were on the same page when it came to the design. I have sent a lot of people their way.”
–Ricardo N.
“They were very responsive to what we needed and things were done on time. The prices were pretty reasonable.”