The following are verbatim customer responses from research that American Ratings Corporation conducted between July 2002 and March 2010. Customer last names have been initialized for privacy.
“I liked pretty much everything. My washing machine created a flood. It was an emergency situation. The salesman I worked with really listened to what I had to say. He made some great suggestions and didn't try to sell me things I didn't need.”
–Jane O.
“They came out and did the job when they said they would. They did a good job, and they got it done.”
–Kelly K.
“Their responsiveness.”
–Lani B.
“They did what they said they would do. They finished it on time, the price was competitive, and they did a professional job on the installation.”
–Neville S.
“They are punctual, and they do good work. Our company has used them for over ten years.”
–P.C.
“Their response, the individual attention, and the project was finished on time. They had courteous installers and staff.”
–A.P.R.
“They were very accommodating. The installers were absolutely delightful people. They did a great job. The salesperson was wonderful and easy to deal with.”
–Diane H.
“Quick response time.”
–Jeff G.
“They did what they said they would do.”
–Mark B.
“Responsiveness during the selection process.”
–Bette G.
“They do quality work.”
–Curtis C.
“The person who sold the carpet to me was personable.”
–Jason P.
“Their service and the quality of the installation.”
–Jeff S.
“They did a nice job quality wise.”
–Jim R.
“They always accommodate me.”
–Julie H.
“They were very efficient, and they cleaned up well when they were done. The quality of the workmanship was pretty good. It worked out well. It was a good deal.”
–Susan M.
“The service was good. They were very courteous and professional. It was a good experience.”
–A.M.
“I like my carpet.”
–Phyllis C.
“I liked their prompt service.”
–Dan G.
“The value of the carpet was good. Their installation process and their prices were good.”
–Margo L.
“The job they did went well. I liked how it was handled. I liked the people they sent out.”
–Michael B.
“Their promptness and response time was what I liked best of all.”
–Patricia R.
“The salesman was very helpful, and the installer was very knowledgeable.”
–Irma S.
“The salesperson worked well with us. I had good communication with all of them. They worked hard when they were here.”
–Addie C.
“The quality was quite good.”
–Jim C.
“They were very courteous. They did a good job on the installation.”
–Paul H.
“They were very professional and cost competitive. I liked everything. I was very comfortable with them. I have recommended them to others.”
–Norma M.
“Anytime I make an appointment, they are friendly and convenient. They also have good customer service.”
–R.G.A.
“They were quick and accurate. They had good customer service too.”
–Joann K.
“They did a great job on my floors. They were on time and accurate.”
–Sammy S.
“They were not too busy to answer my questions. They were small enough that they could focus on their customer's concerns.”
–Carl C.
“They had a huge selection of carpets. They also showed up on time.”
–Bert M.
“Pete did a great job.”
–Lynn B.
“I think they have good prices on quality products. They are very good.”
–Andrew S.
“I have no idea. They were fairly priced.”
–Mike K.
“The sales support was good.”
–Dick M.
“The quality of the material was very good. I also appreciated their service. Their workmen were polite, very good, and willing to help. The installers were professional as well. They did a good job.”
–Nuzipo W.
“Lyle was very good. He would always respond to my questions. He always replied to my emails, and he was proactive. Also, the subcontractor that they used was very nice. He told me not to worry and to call to schedule the clean-up.”
–Lenore S.
“Their timing was good, and they were done when they said they would be.”
–Denise S.
“The type of relationship they build with the customer.”
–Patrick K.
“The convenience in that they brought the samples to my house.”
–Alexandra K.
“I like the service and if I have a problem they respond quickly. I have been using them for many years and I like that they know me. I can just call them up and they come do a good job.”
–Joan L.
“They are efficient, they have good prices, and they came when they said they would.”
–JoAnn R.
“I like the quality of the floor, I like the installers, and they did a fine job.”
–Janice C.
“They were responsive to my needs and even rescheduled when I had an issue with my pets.”
–Dora T.
“The workmanship.”
–Ted C.
“Their responsiveness.”
–Angie W.
“Scott was helpful, the installers did an admiral job.”
–Ray M.
“The customer service.”
–Annette K.
“They did what they said they would when they said they would.”
–Mike B.
“They have done a wonderful job, I will use them from now on for all my other businesses.”
–Judy B.
“The job came out beautiful.”
–Diane R.
“They took care of the problem.”
–ary K.
“They were on time and they did a very good job.”
–Al M.
“They did a great job on our high traffic areas.”
–Rod M.
“They do a good job, I have done business with them for almost 30 years.”
–Mike H.
“The service is good and they are prompt.”
–Michael B.
“They have excellent service and move quickly. I'm a realtor and that is very important to me.”
–Linda S.
“They are very accommodating.”
–Jake E.
“The carpet job was very beautiful, but when we needed to follow up they did Not respond promptly.”
–Mrs. J.
“It is a good company to work with and they have a lot of good people.”
–Richard N.
“I like Sean, we have worked with him on several jobs and he is great, I can't say enough good about him.”
–Pegga F.
“I thought they were very professional and nice.”
–Tessy A.
“They did a good job.”
–Ron S.
“Mainly their flexibility with their schedule.”
–Brian I.
“They were friendly, nice, and did things on time.”
–Lori B.
“The woman who assisted me was very helpful.”
–MaryAnn V.
“They do excellent work and the carpet is nice.”
–Ruby U.
“The installers were very efficient and did a good job.”
–William B.
“They had a good selection and the install went well. They also were able to help when I presented them with a lower price offer from a competitor.”
–David F.
“Good service.”
–Bob W.
“He was very clear and explained things well.”
–Juko D.
“They were very responsive, honest, and helped us pick out the proper carpet.”
–Linda D.
“I like the products that they offer and they do a good job.”
–Mike F.
“I decided to do business with them based on my research and we were satisfied with the job they did.”
–Daniel
“I have been using them for 20 years and they've always done excellent work.”
–Clay W.
“I have done business with them for twenty years and they've always done great.”
–Sharon C.
“Wide selection and they did a good job.”
–Joan T.
“They are nice to work with.”
–John D.
“My salesperson whom I have used several times is very helpful.”
–Vicki G.
“They came when they said they would and did the job they were supposed to do.”
–Douglas R.
“They had good pricing, they were here on time and they did a good job.”
–Ray
“I've used them for years. They always give me a fair price and if there ever is a problem they take care of it right away.”
–Julia
“Good response and I've always gotten the help I wanted.”
–Susan O.
“The rep was wonderful and outstanding.”
–Noreen T.
“Their quick service, their personalities were fantastic and they were very professional people.”
–Terry M.
“They were very fast and polite.”
–Mr. M.
“It was really easy, they were friendly and helpful, there were no problems.”
–Kelly F.
“The salesperson was very helpful.”
–Jeanette S.
“Their timeliness, the workmanship and conversing with them was professional.”
–Sheila V.
“They were available when I needed them, I had the whole house done by them.”
–Eve C.
“They were quick and efficient .”
–Jean B.
“They were very thorough, there were no problems or frustrations, which I've had with other people who have worked on the house. The sales person was good, got back to me and the installer was excellent also.”
–Steve F.
“Their speed.”
–Dick S.
“I liked the carpet itself and the way the estimator worked.”
–Esperanza D.
“The salesman was very helpful.”
–Ursula M.
“The installers were very professional.”
–Mrs. W.
“They listened to my concerns and made efforts to please me.”