The following are verbatim customer responses from research that American Ratings Corporation conducted between December 2006 and March 2010. Customer last names have been initialized for privacy.
“He was very easy to work and get along with. He was here a lot to make sure that everything was going well. The whole thing was very professional.”
–Lyn R.
“I trusted him. I knew the house and its contents were safe. I knew how detailed his work would be prior to doing the job. Also, I liked the cost. I think we got what we paid for. He wasn't the cheapest, but he certainly made us happy.”
–Mike T.
“I can't say enough about him. He is one of the best. Great communication, he kept me in the loop and he kept in constant touch with me. He was very conscientious and he did high quality workmanship. As I said, I can't say enough about him. He is starting another project for me for a nonprofit recreational center. I wouldn't have chosen him for this new project had he not impressed so much with the first job he did.”
–Mike N.
“He was always on time and easily accessible. If you called him, he would return your call right away.”
–Darlene U.
“They got the job done on time. The quality of the work was outstanding.”
–Bob V.
“The communication was great. He kept us informed and he had a great team working with him.”
–Jessie G.
“They were efficient, on time, and clean. The overall work was excellent.”
–Mary M.
“He is old school. He cleans up every night, shows up on time everyday, has a great follow-up, and does great work.”
–Peggy H.
“They were very good about working around problems that they encountered.”
–Tom E.
“They got the job done on time. They were also very clear about what they would do.”
–Amanda D.
“He is on top of things. He keeps me informed about what he is doing and about the scheduling. He is also very accommodating and willing to do whatever I need done.”
–Yuka K.
“Bruce was nice to work with.”
–Jerry R.
“Rick always called to let us know when he was coming, and he worked around our schedule. He also kept us informed of any changes or delays.”
–Nicole H.
“He's usually on time, but when he's not, he always calls. He also follows through and does a good job.”
–Carol H.
“I liked everything about them. They cleaned up after themselves every night, and they did what they said they would do on time.”
–Peggy H.
“The quality of work.”
–Jack B.
“They're very businesslike.”
–Ejner F.
“Rick Bruce was pretty much on top of everything. He worked very efficiently.”
–Maureen D.
“The quality of the work and professional skills.”
–Stan S.
“I was happy with his work. The quality of putting the shower in and molding were great.”
–Donna M.
“He was very accessible. I always got a call back from him immediately.”
–Mary M.
“They are easy to get in touch with. Also, scheduling appointments with them is really easy. They are so accommodating.”