Find Local Companies Rated Highest in Quality
Brown Insurance Services of Los Altos Survey Responses
“They are responsive. If I ask them a question, they get back to me right away. They deliver what they promise.”
–A. C.
“They made me feel important and they got back to me right away.”
–A. S.
“They are quick to respond and they are on top of things if I have questions. If I need assistance, they are available.”
–B. P. M.
“They've always been on top of the situation. They've even been ahead of what we needed. They anticipate what we need before we need it. We have been using them for 10 years.”
–E. P.
“They are very good at answering questions, courteous and knowledgeable. They call me back right away when I have questions.”
–G. T. I.
“They are very responsive via email.”
–I. B. I.
“They are very friendly.”
–K. C.
“Very responsive to my needs, very accurate and very thorough, they are also cheerful and they don't make it seem like I am working for them. They always make it seem like they are working for me.”
–M. E.
“They respond quickly to our questions.”
–M. C.
“They are quick with their responses and they know what they are doing. We've been using them for a long time.”
–P. C. D.
“They helped us figure out all the plans and what the costs would be. They helped us figure out what would be the most cost effective for us.”
–P. P.
“Very personal service, and every time I have a question, they are right there. They get back to me very quickly, and that is very unusual.”
–P. A.
“They have always been very proactive, helpful and friendly.”
–R. O.
“They were very personable and they found me my insurance in a hurry.”
–S. W. W.
“Their responsiveness, if I call, they get back to me right away.”
–S. M.
“They are always very attentive and they call and give us choices. They don't try to push us into doing something we don't want to do. They are really good.”
–D. C. D. G.
“Their service, they get back to us quickly, they are very good at helping and they go the extra mile. They help here at the office. It is just way above and beyond what most brokers will do. We have used them for 6 or 7 years.”
–W. E. S.
“Response time, they respond quickly to phone calls and emails.”
–A. T. C.
“They give thorough answers to some of our ridiculous questions.”
–B. N.
“They are very responsive and they get back to us very quickly. They are complete in their information and very friendly.”
–P. F. P. T.
“The people are personable. I think they are pretty good.”
–B. H.
“They did a good job advising us of different options. I have been using them for 7 years.”
–C. L. C.
“They are pretty responsive and their customer service is good.”
–J. E. P. M.
“They have always done a good job.”
–T. B. H. M.
“They are conveniently located to where I am.”
–A. V.
“They are very quick to respond and knowledgeable.”
–A. V. G. C.
“Her communication is excellent.”
–B. V. C.
“They always get back to me and make me feel like I'm important to them.”
–A. S. C. V.
“Customer support.”
–C. M. I.
“They are friendly, accommodating and flexible.”
–C. A. S. C. I.
“Personal service.”
–C. P.
“They are a cut above the rest. They are extremely punctual and willing to talk about market trends. Kathy, the owner, calls and takes the time to see how things are going.”
–D. C. R.
“They are very responsive. They give accurate information.”
–E. F.
“Their prompt reply, they are very fast.”
–F. D.
“They are very responsive to our needs and just very nice people.”
–G. A.
“They are very nice. They always find an answer.”
–M. V. O.
“Very knowledgeable, and they get right back to me.”
–P. M. L.
“They are very nice, very good and always available when we need them. They do everything quickly.”
–V. V.
“They are very helpful and willing to answer all of our questions. They get back to us quickly. They are courteous and knowledgeable.”
–W. E. S.
“If I have a problem that needs to be handled quickly, they are always on top of it. They are efficient. I've been happier with them for medical and dental insurance than any other insurance company.”
–A. F. C.
“Their personal attention to detail.”
–A. A. I.
“They are very responsive. When you call, you get a quick response.”
–B. C. M.
“Their response time and the completeness of the responses.”
–E. C.
“The personalized service, and having only one person to go to. They have added staff with expertise and knowledge about benefit suppliers. I also like the marketing of their product, their responsiveness and what they offer. With them, we could make a clean selection of our benefit plan.”
–F. P. A. L.
“That I am able to reach someone when I need to, and they are able to get me competitive quotes.”
–P. S.
“I think the people there are very personable and knowledgeable.”
–T. C. W.
“Kathy is very accessible.”
–A. C. L.
“They always follow through.”
–S. C. A.
“They are very helpful.”
–C. J.
“They were responsive.”
–Dennis C.
“I feel confident doing business with them. They are personable, and they're located close to my business.”
–Tim S.
“They are very responsive, and they take action right away. They're also willing to go the extra mile.”
–Suzie B.
“When I have questions, they reply very quickly.”
–Kwang L.
“Their response time is great, and they follow through.”
–Cathy W.
“They were very helpful and friendly.”
–Brian S.
“They express concern, and they follow through.”
–Harry T.
“The customer service.”
–Salim L.
“Good personal service.”
–Ralph A.
“They've always been very attentive, and they've even presented me with options for coverage without asking.”
–Roger D.
“They are responsive, friendly, and they solve any problem that I have.”
–Geoffrey D.
“They've been good about alerting me of changes in my plan.”
–Pam V.
“When it was time to look at new insurance policies, they were really great. They provide an evaluation of all the different plans so we could easily make comparisons.”
–Genie A.
“Customer service.”
–Danielle W.
“Customer service.”
–Mara H.
“Friendly service and knowledge.”
–Sandra B.
“Efficiency.”
–Catharine G.
“Promptness and responsiveness.”
–James F.
“They're friendly, and they respond immediately. They provide tremendous information.”
–Sue B.
“Customer service.”
–Robyn F.
“Personal service.”
–Karen W.
“They answer my questions and call me when something arises.”
–Charles G.
“They're extremely knowledgeable, and they respond instantly.”
–Kathy C.
“Quick response and knowledge.”
–Mr. R.
“They take care of everything when I call.”
–Kam R.
“Customer service.”
–Michelle D.
“They're very helpful and on top of things.”
–Jeff C.
“The way they respond and the quick response time.”
–Sossy M.
“I like their personal attention, and they know what they're doing. We've been using them for a while, and so far we've been very happy with them.”
–Robert P.
“The customer service was great.”
–Kellie S.
“They're attentive, responsive, and patient with my questions. Kathy gives us options, and I can talk to her directly when I call.”
–Patricia U.
“I think they have good customer service.”
–Donna D.
“The service.”
–Marianne M.
“They go the extra mile to get the job done. I like the service, cooperation, and prompt responses.”
–Jan A.
“They're very accessible, and they help us right away.”
–Toni M.
“I like that I don't have to call them very much.”
–Stephanie F.
“They're efficient, timely, and they always get us the answers. They also have good telephone manner.”
–Ann F.
“When we call them, they're always available.”
–Linda H.
“I can call and get help when I have a question.”
–Nicole B.
“They return phone calls.”
–Scott W.
“I like their service and personal handling of issues that come up with our employees regarding reimbursement through insurance companies. One of the key things is that I don't have to continuously follow up with them. They are proactive about it, and they keep us informed. We appreciate their service.”
–Scott A.
“They are in downtown Los Altos.”
–Kathryn W.
“They're personable, and someone answers the phone when I call. Also, when they talk to me about insurance, they don't make me feel stupid.”
–Ann R.
“Whenever I have a problem, they're on it right away.”
–Clinton F.
“They're very quick with customer service.”
–Sam D.
“The personal care.”
–Laurie M.
“Their people are responsive. When I call, they give me answers fairly quickly. They always get the job done.”
–Deanne R.
“I like the service. They are always on top of things.”
–Richard R.
“They're responsive, and they finish the job.”
–Peg M.
“Customer service.”
–Janice O.
“We like their efficiency, and we'll never leave them.”
–Rita H.
