The following are verbatim customer responses from research that American Ratings Corporation conducted between August 2007 and March 2010. Customer last names have been initialized for privacy.
“She was here when she said she would be here. When she had to sub-contract some work out, she made sure we liked the sub-contractor. Everything was done the way we wanted it, and it was done on time. She was great.”
–Toni T.
“She is very responsive and meticulous. She follows up on emails and phone calls. If you tell her something doesn't seem right and you send a picture, she looks at it and sends a crew right out. We will probably hire her for a third job. I like that not only is she Diamond Certified, but the subcontractors that she recommends are also Diamond Certified. I have had such good experiences with them.”
–David G.
“She did what she said she would do and she did it on time. She used good materials.”
–Carolyn T.
“Bonny was very thorough and her communication was great. She told me what to expect and when things were going to come up.”
–Susan L.
“She was independently responsible for each aspect of the job as it went along. I liked her sense of accountability.”
–William S.
“Probably her attention to detail.”
–Diana B.
“She is very easy to talk to.”
–Alex M.
“I liked the fact that she was extremely organized and forthright about the scope of the project. Everything was filed properly and there was a perfect paper trail for everything. Any changes that we needed were made within an hour. She was fast and very efficient.”
–William S.
“Very professional.”
–Barbara M.
“Bonny was very clear, took the time to explain things, and she did what she promised. She was very honest and finished the jobs on time, which is huge for a homeowner when their house is torn up.”
–Rebecca L.
“Personal attention.”
–Frank L.
“I liked the exchange of ideas with her. We gave her our suggestions then she gave us her suggestions, and together we figured out the best way to do the job.”
–Carl N.
“Personally, she was great to work with. She was pleasant and explained things to us.”
–Melissa L.
“I think it was the communication. I felt like we were involved in every step of the process.”
–Stephanie L.
“She was extremely professional, honest, creative, and solved all of our construction problems. She showed up every day, and her job site was always left neat. The job was great. I've used some other contractors, but she was really tops.”
–Louise D
“She was very thorough and she did a good follow-up job.”