Blossom Valley Collision Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between August 2004 and March 2010. Customer last names have been initialized for privacy.

“They were personable, thorough, and the staff was nice.”
–Alex K.
“They did a very good job. They got the job done on time.”
–Flora Z.
“They were very punctual.”
–Kim N.
“They kept me informed at all times.”
–Margarita D.
“They were awesome. They were very friendly and patient. The guy who helped, Robert, was a really nice guy. The service was speedy and they pointed out other things that needed repair in the future.”
–PeiHsaun S.
“Customer service.”
–Rosana W.
“They explained everything to us. They were also very nice and made sure that we would get everything done just right.”
–Stephen K.
“The quality of the work.”
–Mr. M.
“They made my car look beautiful again.”
–Linda C.
“Their quick turnaround time, and they're easy to get a hold of when I call them.”
–Nina V.
“They're very friendly. I thought Charlie was very helpful.”
–Yvonne W.
“They did a really good job on my car. You could not even tell that it had been damaged.”
–Bonifacio R.
“Quick turnaround.”
–Vinh D.
“The turnaround time, they're very fast.”
–Daniel C.
“They followed up well.”
–Ian R.
“They were very nice and helpful.”
–Laura O.
“They were very nice and conveniently located.”
–Susanne C.
“I like their promptness and that they updated me often with the progress of the job.”
–Madhavi P.
“They gave me good service and they finished the job on time.”
–Mae R.
“They are really good about communicating how long the car will be in the shop; in general they are very good at communication.”
–Catherine D.
“They did a good job as far as the bodywork was concerned. I was under the impression though that they were going to fix the steering on the car but they did not. So I had to take the car to another dealer.”
–Kevin K.
“Well, they did a good job.”
–Victor B.
“They did a good job and I am happy with the work they did.”
–Jovito R.
“When we went to get an estimate the customer service was good and they were very friendly. Also they did a very good job.”
–Maria T.
“They did a great job.”
–Mariano C.
“They did a good job.”
–Perfecto M.
“Their overall service was very professional.”
–Lyle A.
“The work they did on the car was great.”
–Lucille H.
“Good service.”
–Luis C.
“They were nearby and they did a good paint job on the car.”
–Robert V.
“I liked their customer service the best.”
–Andrew J.
“The finished product was great and customer service was excellent.”
–Shante W.
“The person who took care of us.”
–Edelmira O.
“Everything they did was very satisfactory; their delivery time was good and the people were very friendly and helpful.”
–Rob D.
“They did a really good job.”
–Cindy P.
“They got a job done well, they were quick and they knew exactly what they were doing.”
–Jesse A.
“They are a fast service, they do quality work and are very honest.”
–Mary B.
“They do good quality work.”
–Bernadette B.
“The customer service was good.”
–Anne R.
“The customer service was great, they were friendly, knowledgeable and have a clean shop.”
–Bert W.
“They have a good prompt, quality service and great workmanship.”
–Dale M.
“The quality of workmanship and the warranty were great.”
–Maximo R.
“They polite and nice people, very professional, cooperative and made good on their schedule in delivering the car back.”
–Ishrat H.
“I liked the personnel and Sharli with whom I did direct business. He wrote up a good report to my insurance company, which covered us completely.”
–Ruth C.
“They did what they said they'd do.”
–Ambrose D.
“Great service, courteous.”
–Caroline R.
“They went the extra step and fixed a mistake they made and did a very professional job.”
–Richard A.
“They were really timely, the work on the car was done in less time than they said it would.”
–David V.
“The gentlemen who helped me, Sharlie was very professional.”
–Michelle D.
“They were fast, courteous, the people and the service was great, they had my car there within a couple hours and it was done when they said it'd be finished.”
–Vince D.
“They were pretty quick and accommodating, I had a problem with my time because I had things going on but they were accommodating.”
–Orpha R.
“They did quality work and were on time.”
–Huy V.
“They did a good job.”
–Trisha W.
“I liked the courteous people working there.”
–Doris M.
“They did the work well and did it faster than I expected.”
–Lisa T.
“They were close, convenient and got the job done very quickly.”
–Shane R.
“I really like Rod Emmons, he is a real person and really listens to what you say. When I got hit a second time I knew right away where to go because of their high quality work.”
–Denise B.
“They were fast and efficient.”
–Mary M.
“They did what they promised to do.”
–Rodolfo G.
“I like best their efficiency.”
–Rafaela C.
“They were pretty honest about everything. And the people who work there are very polite.”
–Pedro G.
“I thought they were very upfront with me and they let me know what my options were.”
–Lisa B.
“They take the time to fix it right and it was ready on schedule.”
–Santiago L.
“The guy who worked on my car was really thorough and didn't take any short cuts, overall they have really good communication skills.”
–Karen C.
“The service and courtesy.”
–Dilia S.
“I liked the quality of the work and the customer care.”
–Jane K.
“They took care of most of the paperwork, so that was very convenient.”
–Victor G.
“Their service was great and when they gave a date they followed through on it.”
–Allen R.
“When we had a problem they resolved it very quickly.”
–Robert S.
“They were efficient and had everything done we expected.”
–Tom P.
“They were very helpful in getting me through the whole process.”
–Javier P.
“I like that they get right to the point.”
–Sumit K.
“They were quick and efficient.”
–Theresa N.
“They did well on the paint job.”
–Victor R.
“They were friendly and upfront with how long the job was going to take.”
–John R.
“I like the close proximity to my home.”
–Terena T.
“Convenience.”
–Carlos L.
“They did a good job; they messed up at first but they took the blame and fixed it right away.”
–Juanita Q.
“My son worked with them at the time, they were very cooperative, and the car was done when they said it'd be done.”
–David P.
“It was a pretty fast service, it was very convenient as well as the location.”
–Deborah H.
“They were good.”
–Emilio G.
“They were pretty efficient in getting the auto body work done in time.”
–Debbie F.
“They told you what to expect, and did the job right.”
–Betty B.
“They were very convenient.”
–Christina R.
“They were pretty quick considering how much they had to do.”
–David W.
“They did a good job.”
–Tai L.
“They had a nice shop, they were nice people, I'm happy with the work.”
–Agustin S.
“I like the quality of the service.”
–Sriram M.
“They are very fast.”
–Rajvinder V.
“They did a relatively good job in replacing the bumpers.”
–Edgar D.
“It was nice and close, they answered the phone, called back and the work was pretty good.”
–Lori F.
“They got the job done.”
–Daniel A.
“They did a good job.”
–Linda C.
“They were close by and they were initially convenient.”
–D.D.
“They were pretty efficient.”
–Jenny R.
“They promised to do one thing and then a week later they said that there was a different problem. Also I think the price was a little high for the work they did.”
–June Y.
“They took you in right away.”
–Nereid T.
“The location was good and State Farm recommended them.”
–Marc S.
“They were really nice.”
–Angelica J.