The following are verbatim customer responses from research that American Ratings Corporation conducted between May 2009 and March 2010. Customer last names have been initialized for privacy.
“They were close by, and I was able to bring samples home easily. Tom was very nice.”
–Margaret A.
“They were quick.”
–Pam A.
“Their attitude, reliability, and the way they stand behind their products.”
–Charlene A.
“They came when they said they were going to. They were prompt, and everything came with satisfaction.”
–Frances B.
“They knew what they were talking about, and they had a person who actually knew what he was doing. They have a craftsman who knows his job with linoleum. He knows how to lay linoleum properly. There are very few people that know how to lay linoleum properly. Their service was just excellent.”
–Linda B.
“They conduct themselves professionally. They are thorough, friendly, and knowledgeable. They are great.”
–Bonnie B.
“They did what they said they were going to do when they said they were going to do it.”
–Richard B.
“They are really efficient, really professional, and very courteous. They are very helpful, too. They'll refer you to people for other services if they don't offer the services asked for.”
–Lou B.
“I loved that they were local and independent. They are not like a Home Depot. The service was great. They came when they said they would, and they did exactly what they promised. I thought they were great.”
–Jackie B.
“I liked their service. They were attentive to what our needs were.”
–Ray B.
“Everybody was on time, and they delivered what they said they would deliver. Also, they were really courteous. The last job they did was an occupied location, and the tenant was really happy with them. We have used them for 30 years, and we have always been satisfied with their work.”
–Deon C.
“They are prompt and courteous. They do what they say they are going to do. They are just excellent.”
–Mario C.
“I liked the carpets I bought from them. They did a beautiful job.”
–Barbara C.
“I just like them. They do everything right.”
–Gerry C.
“Personal attention.”
–Roy C.
“They answered all of our questions very patiently.”
–Charlotte D.
“Their experience and their ability to communicate with me, they were also knowledgeable. We were really very satisfied. They did a good job.”
–Dinah D.
“Personal service, they helped me select floor materials, and they measured it out.”
–L.D.
“They are very nice people. I have done business with them for a long time. They were efficient. They came when they said they would, and they did a good job.”
–Holly E.
“I like their place. I feel at home there. When you walk in there, everyone is so nice. Larry is great. They cover everything quite well. The people that work for him are knowledgeable, and it doesn't take them long to install the carpeting.”
–Barbara E.
“Selection, they had a lot of choices in the type of carpet that I was looking for.”
–Lisa E.
“I like that they are friendly. They know what they are doing, and they have been around for a while.”
–Barbara F.
“They were very thorough, and the installer was very meticulous. He did detailed work with the edges.”
–John F.
“Courtesy and good work, I think they are a good business.”
–Barbara G.
“The job they did was great. They were professional. They were on time, and they did a great job. They cleaned up after themselves. They just handled it right.”
–Patricia G.
“I like Larry Blodgett. He is very personable, sales oriented, and full of resources. He has good customer service and a good business ethic.”
–Lynn G.
“The installation of my bathroom floor is lovely. It's actually perfect. I like it.”
–Howard G.
“The service, they were really helpful in choosing the carpet. They narrowed it down for me. They chose samples that they thought I would like at a couple of different price points in the colors we had talked about. I love my carpet.”
–Douglas G.
“Everything, they were friendly, efficient, and they seemed interested. They seemed to care. I was very pleased.”
–Betty G.
“They were friendly, knowledgeable, and trustworthy.”
–Candace G.
“They are prompt, accurate, and cheap.”
–Jean H.
“They were very polite, gracious, and nice. I felt comfortable with them in the house. They were personable.”
–Elizabeth H.
“They have a good product line, their prices are reasonable, their installation is very good, and they know their product line. They know the differences between the various products.”
–Lonna H.
“Good location, and the showroom was nice. I liked the guy who came out to do the measurements.”
–Rosalie H.
“They were very helpful in trying to make it work with my schedule.”
–Lisa H.
“They just did a good job.”
–Russell H.
“The installers did a good job. They came when they said they were going to come.”
–Greg H.
“The customer service is outstanding. They know me when I walk in the door. They know what I am looking for. They know their product inside and out.”
–Margaret H.
“I liked the variety they had. I was also very impressed with their installer. They did wonderful job for me.”
–Patricia I.
“They were courteous and knowledgeable.”
–Alice J.
“Attention to detail, the subflooring that they installed had some little voids in the wood. The installer made sure that they dealt with all of those so we wouldn't have any depressions in the linoleum floor. They did everything they could to minimize any possible problem. Also, their pricing was fair.”
–Chris K.
“They were very helpful in selecting the carpet.”
–Kathy K.
“Their quick service and the neat way in which they installed the carpet, they didn't leave a mess. There wasn't glue all over the place. It was a clean job. They did everything that I wanted or needed them to do.”
–Lois L.
“I thought they did a very good job. I thought the value of the carpet was quite good, and they did a fine job putting it down.”
–Kurt L.
“I thought the service was excellent, and their quality of work was great.”
–Gail L.
“I chatted with the gentleman who put it in. He has been there for 40 years. He did an outstanding job. He knew what he was doing. Also, the service at the store was good. They did what I wanted. They cleaned up the whole thing.”
–Bruce L.
“They did what they said they were going to do, and they were open to my suggestions.”
–Carol M.
“They were courteous, and they did really excellent work. The quality of their work was really good. Also, they were honest and straightforward. They did what they said they were going to do. I think they are a good company.”
–Jim M.
“I have been trading with them since the 60's. I like them.”
–Elsie M.
“They were helpful. They gave me plenty of samples of things to look at. They gave me a date for the job and did it when they said they would. It was totally satisfactory. I have been their customer for 24 years.”
–Anne M.
“They tried to do the job as best they could. They were very courteous, and I thought they were good people. Overall, I think they did a good job.”
–Edward M.
“They have a nice showroom. The installers were good, and the floors were put in well.”
–Mark M.
“They were professional, the installers were great, and they were efficient. They did a great job. I was happy with them.”
–Lorraine M.
“They are so patient. It takes me a really long time to pick out the right carpet. They were good about getting me samples. They were right on time with the installation. They did a beautiful job with the installation. This has been the fourth or fifth time we have installed with them, and we have always been really happy.”
–Patricia M.
“I like that I have been a customer of theirs for a long time and that I am familiar with them and their company.”
–Rich M.
“The materials that they provide are good quality. They give good advice when you don't know what you want. The installation is always excellent. If you have a problem with the product, they will always come out to help you.”
–Diablo M.
“They are very responsive and reputable. They have been in the community for a really long time. They have an excellent reputation. In communicating, they rapidly get back to a person. They are just what you want in a merchant.”
–Elaine O.
“They always came on time, they were polite, and the work was very well done.”
–Margret P.
“It was good quality, and they were prompt in getting everything done.”
–Robert P.
“We have been customers forever. They are just the best. They provide the best quality and service.”
–Kathleen P.
“They are personable.”
–Nancy P.
“They did a good job, and they did it quickly.”
–Mary R.
“They are very pleasant people to deal with, they are very knowledgeable about their product, and they do a good job.”
–Margaret R.
“Prompt, efficient, clean, professional, and good follow-up.”
–Paul R.
“Their knowledge and workmanship.”
–Len R.
“The workers were very polite.”
–Linda R.
“I like the quality of the materials.”
–Richard R.
“The guy who came out here was good.”
–Matt R.
“They were there when I needed them. They were very confident and professional. Everybody knew exactly what they were supposed to do. The job was done well, they cleaned up after themselves, and there was never a problem.”
–Alan S.
“They were very convenient. I liked dealing with a company that has been around for a long time.”
–Joanne S.
“I have dealt with them for years now. They have always been responsive and great.”
–Jean S.
“They are knowledgeable and accommodating. If they say they are going to be here, they are here. The product is good, and the service is great. We were both very happy with them.”
–Linda S.
“They came when they said they would, and the product was good.”
–Margaret S.
“The good service and the good advice.”
–Jean T.
“They were quick, and they gave us high quality carpeting.”
–Joe T.
“They are very professional, they have good follow-through, and it was a great experience. All of the people who I dealt with were great.”
–Jinx T.
“They have expert service and a great price. I liked that their expertise and services were available to me within my price range. The quality of their products is good, and I liked their installation. I was happy.”
–Patricia V.
“The quality of installation was very good.”
–Carl W.
“I like the guy who owns the place. I have bought from him before. He is very hands on and easy to do business with.”
–Will W.
“I liked the installer. He was absolutely wonderful. He really cared that my floor looked good. Also, they have a wonderful product selection to choose from.”
–Elaine W.
“They are very nice people to do business with.”
–Robert W.
“They were knowledgeable, efficient, and nice.”
–Adrienne Y.
“They were prompt, they did what they said they would do, and they were very friendly.”
–Gladys Y.
“They were easy to work with.”
–Peggy Y.
“We always get our materials, and we have never had any problems. Whenever we need something, they always follow through.”
–S.N.C.L.
“They do good work, and they are pleasant to deal with.”
–K.W.C.
“Their customer service is high, their sales staff is very knowledgeable, and their work is excellent.”
–D.H.P.
“We like Mr. Blodgett. He is a nice guy.”
–B.O.
“Everything went smoothly, just as planned.”
–M.C.
“Personal service, I am able to deal directly with the owner.”
–P.P.
“I like the personal touch in having a conversation with Larry.”
–S.B.
“I think they are very prompt and courteous. They seem very honest.”
–V.C.
“I liked the conversation I had with him. He was very professional, and he knew exactly what was going to happen.”